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Remote Indigenous Knowledge Systems Jobs (NOW HIRING)

SurveyMonkey

Manager, Knowledge Systems & Automation

$101.15K - $119K/yr

In this role, you'll design and run the information architecture and knowledge systems that power ... While this role is remote, it may require in-person participation. You will be encouraged to attend ...

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$49K

$102.2K

$143.5K

How much do remote indigenous knowledge systems jobs pay per year?

As of May 31, 2026, the average yearly pay for remote indigenous knowledge systems in the United States is $102,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Remote Indigenous Knowledge Systems role, and why are they important?

To thrive in a Remote Indigenous Knowledge Systems role, you need a deep understanding of Indigenous cultures, traditions, and epistemologies, often supported by relevant academic qualifications or lived experience within Indigenous communities. Familiarity with digital collaboration tools, knowledge management platforms, and sometimes geographic information systems (GIS) is valuable. Strong intercultural communication, respect, and active listening skills set individuals apart in this field. These skills are vital for building trust, accurately representing Indigenous perspectives, and effectively sharing and preserving valuable traditional knowledge in remote contexts.

What are some common challenges faced when working remotely in Indigenous Knowledge Systems roles, and how can they be addressed?

Professionals working remotely in Indigenous Knowledge Systems often encounter challenges such as building trust with community members, ensuring accurate representation of cultural knowledge, and navigating communication barriers due to distance and technology limitations. To address these challenges, it's important to prioritize regular, respectful engagement with communities, use culturally appropriate communication tools, and seek guidance from Indigenous leaders and knowledge holders. Establishing clear protocols and maintaining flexibility can help foster strong, collaborative relationships despite working remotely.

What are Remote Indigenous Knowledge Systems?

Remote Indigenous Knowledge Systems refer to the traditional knowledge, practices, and beliefs developed by Indigenous communities living in remote or rural areas. These systems encompass expertise in fields such as environmental management, health, agriculture, and cultural practices, and are passed down through generations. They are deeply connected to the local environment and community values, often differing significantly from mainstream scientific knowledge. Preserving and integrating Indigenous Knowledge Systems can contribute to sustainable development and cultural preservation. Increasingly, efforts are made to document and respect these systems in collaboration with Indigenous peoples.

What is the difference between Remote Indigenous Knowledge Systems vs Remote Indigenous Education Coordinator?

AspectRemote Indigenous Knowledge SystemsRemote Indigenous Education Coordinator
Required CredentialsIndigenous knowledge certifications, cultural competency trainingEducational degrees, teaching certifications, cultural training
Work EnvironmentCommunity-based, fieldwork, cultural centersOnline, schools, educational organizations
Employer & Industry UsageIndigenous communities, cultural preservation groupsEducational institutions, government agencies

Remote Indigenous Knowledge Systems focus on preserving and applying Indigenous cultural knowledge, often involving community engagement and cultural practices. In contrast, Remote Indigenous Education Coordinators primarily organize and facilitate educational programs for Indigenous communities, combining cultural understanding with formal education methods. Both roles require cultural awareness but differ in their focus on knowledge preservation versus educational program management.

More about Remote Indigenous Knowledge Systems jobs
What cities are hiring for Remote Indigenous Knowledge Systems jobs? Cities with the most Remote Indigenous Knowledge Systems job openings:
What are the most commonly searched types of Indigenous Knowledge Systems jobs? The most popular types of Indigenous Knowledge Systems jobs are:
What states have the most Remote Indigenous Knowledge Systems jobs? States with the most job openings for Remote Indigenous Knowledge Systems jobs include:
What job categories do people searching Remote Indigenous Knowledge Systems jobs look for? The top searched job categories for Remote Indigenous Knowledge Systems jobs are:
Remote Indigenous Knowledge Systems jobs near you
Infographic showing various Remote Indigenous Knowledge Systems job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 14% Part Time, 14% Temporary, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $102,229 per year, or $49.1 per hour.

Manager, Knowledge Systems & Automation

SurveyMonkey

Remote

$101.15K - $119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we're looking for
At SurveyMonkey, we're empowering millions of people to unlock value from their data through intuitive, intelligent self-service experiences. We're looking for a forward-thinking leader to execute our self-service strategy across our Help Center and our customer-facing chatbot.
In this role, you'll design and run the information architecture and knowledge systems that power AI-driven support. Leading a team of technical writers and conversational designers, you'll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.
What you'll be working on
  • Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
  • Information Architecture & AI Readiness: Audit and evolve the Help Center's IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
  • Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
  • Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
  • AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
  • Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
  • Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
  • Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We'd love to hear from people with
  • 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
  • Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
  • IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
  • Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.
Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.
#LI-remote
Why SurveyMonkey? We're glad you asked
At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.
We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Your data
For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

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