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Remote Highmark Blue Shield Jobs (NOW HIRING)

Horizon Blue Cross Blue Shield of New Jersey

Trainer I

Newark, NJ · Remote

$56K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For ... Facilitate engaging training programs at enterprise and remote vendor locations. * Create a ...

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Horizon Blue Cross Blue Shield of New Jersey

Trainer II

Newark, NJ · Remote

$63K - $84K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For ... at remote vendor locations. What You'll Do Responsibilities: * Collaborate with other Service ...

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Remote Highmark Blue Shield information

What does a remote Highmark Blue Shield employee do?

A Remote Highmark Blue Shield employee typically works from a location outside of the company’s physical offices, providing services such as customer support, claims processing, case management, or administrative duties for Highmark Blue Shield, a major health insurance provider. These roles are focused on supporting members, resolving inquiries, processing insurance claims, and ensuring quality care management. Remote employees use digital tools and secure platforms to communicate, manage data, and collaborate with their teams while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a remote Highmark Blue Shield customer service representative?

To thrive as a Remote Highmark Blue Shield Customer Service Representative, you need strong communication skills, knowledge of health insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Excellent problem-solving abilities, patience, and professionalism help you excel in assisting members and resolving their concerns. These skills ensure efficient service delivery, accurate information, and positive customer experiences while working remotely.

How does working remotely for Highmark Blue Shield impact day-to-day collaboration with colleagues and supervisors?

Working remotely at Highmark Blue Shield often involves using digital communication tools such as Microsoft Teams, Zoom, and email to stay connected with your team and supervisors. You will likely participate in virtual meetings, regular check-ins, and collaborative projects, ensuring alignment with company goals and team objectives. While remote work offers flexibility, it also requires proactive communication and strong time-management skills to stay productive and engaged. Many remote employees find that they can effectively collaborate and build relationships through these virtual channels, though it may take some adjustment compared to in-person interactions.
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Remote Highmark Blue Shield jobs near you
Infographic showing various Remote Highmark Blue Shield job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Member Experience Advocate

Blue Cross Blue Shield of Minnesota

Remote

$25.25 - $28.54/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Blue Cross Blue Shield Of Minnesota rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

285th of 308 rated insurance

Job description

Job Duties

Remote Member Experience Advocate

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You'll Have As Member Experience Advocate, you will be responsible for delivering a compassionate and seamless experience by assisting members/providers with detailed inquiries related to benefits, eligibility, and claims. This role focuses on clear communication, active listening, and problem-solving to make processes easy for member/providers while ensuring accuracy and confidentiality. Advocates serve as trusted resources, helping members/providers navigate their health options and supporting positive outcomes through proactive engagement. What You'll Do

• Handle incoming calls in a fast-paced call center environment, with occasional outbound calls and offline follow-up tasks such as provider outreach and research • Maintain composure and positivity while de-escalating challenging situations and managing relationships with both satisfied and dissatisfied members.

Now Hiring October 5th, 2026 Start Date

Must reside in Minnesota to be eligible for this position.

Hiring approximately 22 Member Experience Advocates to support the Provider line of business.

Paid training provided to prepare you for success in the role.

• Training start date: October 5, 2026 • Training schedule: MondayFriday, 8:30 a.m.5:00 p.m. CST • Training duration: Approximately 12 weeks

Schedule after training:

• Rotating 8.5-hour shifts • MondayFriday between 7:00 a.m.6:00 p.m. CST

100% remote, work-from-home position

• High-speed, land-based internet service is required • Internet connection must be hard-wired from your router to company-provided equipment

Pay range: $23.00$24.00 per hour, based on experience.

How You'll Do It

• Apply standard operating procedures (SOP) while identifying and recommending process improvements for a better member experience. • Demonstrate commitment to organizational values, practices, policies, and procedures in all interactions. • Develop proficiency across multiple lines of business to provide flexible support and ensure continuity of service. • Adapt to evolving business needs by acquiring cross-functional knowledge and assisting inotheroperational areas. • Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 1+ years of related work experience • High school diploma (or equivalent) • Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.

Preferred Skills & Experience

• Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange. • Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions. • Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy. • Healthcare or related industry experience. • Customer service and call center experience. • Ability to work in a cross functional environment with both internal and external stakeholders. • Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes. • Demonstrated ability in making timely service oriented decisions that align with corporate procedures and protocol. • Ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner within and outside the organization. • Demonstrated skills in conflict resolution.

Role Designation Teleworker

Role designation definition:

• Teleworking is working full time remote. • Hybrid is a minimum of 2 days onsite. • Onsite is full-time onsite.

Compensation and Benefits $21.96 - $25.25 - $28.54 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance • Life insurance • 401k • Paid Time Off (PTO) • Volunteer Paid Time Off (VPTO) • And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical requirements.

Apply Here: https://www.click2apply.net/ZGkZK1i7gVEerFQyNHMqMP

PI286360014

Minimum Education Required

See job description.

Minimum Experience Required

See job description.

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Compensation

$23.00 - $24.00 / Hourly

Postal Code

55121

Job Type

Full Time

Place of Work

Remote

Requisition ID

53260

Job Benefits

Health Insurance

What Blue Cross Blue Shield Of Minnesota employees say

Pay

Benefits

Hours and flexibility

Workplace

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