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Remote Highmark Blue Shield information

What does a Remote Highmark Blue Shield employee do?

A Remote Highmark Blue Shield employee typically works from a location outside of the company’s physical offices, providing services such as customer support, claims processing, case management, or administrative duties for Highmark Blue Shield, a major health insurance provider. These roles are focused on supporting members, resolving inquiries, processing insurance claims, and ensuring quality care management. Remote employees use digital tools and secure platforms to communicate, manage data, and collaborate with their teams while maintaining confidentiality and compliance with healthcare regulations.

What are the key skills and qualifications needed to thrive as a Remote Highmark Blue Shield Customer Service Representative, and why are they important?

To thrive as a Remote Highmark Blue Shield Customer Service Representative, you need strong communication skills, knowledge of health insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Excellent problem-solving abilities, patience, and professionalism help you excel in assisting members and resolving their concerns. These skills ensure efficient service delivery, accurate information, and positive customer experiences while working remotely.

How does working remotely for Highmark Blue Shield impact day-to-day collaboration with colleagues and supervisors?

Working remotely at Highmark Blue Shield often involves using digital communication tools such as Microsoft Teams, Zoom, and email to stay connected with your team and supervisors. You will likely participate in virtual meetings, regular check-ins, and collaborative projects, ensuring alignment with company goals and team objectives. While remote work offers flexibility, it also requires proactive communication and strong time-management skills to stay productive and engaged. Many remote employees find that they can effectively collaborate and build relationships through these virtual channels, though it may take some adjustment compared to in-person interactions.
More about Remote Highmark Blue Shield jobs
What cities are hiring for Remote Highmark Blue Shield jobs? Cities with the most Remote Highmark Blue Shield job openings:
What are the most commonly searched types of Highmark Blue Shield jobs? The most popular types of Highmark Blue Shield jobs are:
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Remote Highmark Blue Shield jobs near you
Infographic showing various Remote Highmark Blue Shield job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Remote Associate Member Experience Advocate

Remote Associate Member Experience Advocate

Blue Cross Blue Shield of Minnesota

Remote

$22.95 - $25.94/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Blue Cross Blue Shield Of Minnesota rating

5.3

Company rating: 5.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

266th of 277 rated insurance

Job description

Job Duties

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Blue Cross and Blue Shield of Minnesota

Position Title: Remote Associate Member Experience Advocate

Location: Remote

Career Area: Customer Service/Operations

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

Now Hiring for an August 24th start date!

You must live in the state of Minnesota to be eligible for this role.

We are now hiring approximately 20 Associate Member Experience Advocates to support the Blue Ride line of business in the call center! This is a fully remote position!

We provide paid training to set you up for success in this role! Training begins 08/24/2026. Schedule during training: Monday - Friday from 8:30 - 5:00 PM,Schedule after training: 8:00am - 5:00pm CST, Monday-Friday.

This position will be full-time remote, work from home position. You are required to have an Internet Service Provider (ISP) that has a high-speed internet land-based connection. To ensure stable performance, the connection must be hard-wired from the router to the company provided equipment.

The rate of pay in this role will be $21.75 - $22.25/hour.

The Impact You Will Have

As a Member Experience Advocate Associate you will specialize and focused on delivering an experience that empowers members to achieve the best possible health outcomes, deepens member loyalty, and grows brand awareness. Advocates align and support our strategic pillars of Advocacy, Empowering our People, and Market leadership through their member-centric approach. The Associate role is an exciting and rewarding career for individuals who have a passion for helping people and would like to begin their career in customer service at a top health insurance company.

Your Responsibilities

• Talent for and a desire to help members by engaging and interacting with a wide range of people including leadership, support staff and internal and external partners. • Resolving member inquiries and proactively helping members with transactional tasks. • Ability to multitask and navigate through many applications while providing a seamless experience to our callers. • Advocating for members by providing compassionate and proactive support. • Managing relationships with both satisfied and dissatisfied members. • Ability to maintain a strict standard of confidentiality to ensure that members protected health information is secure. • Capability to work remote and dedicate 100% of work schedule to interacting with members via the phone or other technology. • Demonstrates commitment to our values, practices, policies, and procedures.

Required Skills & Experience

• 1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered. • Self-driven with the ability to work independently by taking personal accountability for their performance and actions. • Resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes. • Ability to be empathetic, compassionate and demonstrate patience. • Communication and listening skills. • Ability to adapt to ever changing healthcare requirements and processes. • Ability to educate and provide creative solutions that empower members to make healthcare decisions that drive improved health outcomes. • Ability to remain calm in challenging situations. • Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs. • Ability to navigate between numerous systems, screens, websites, and workflows to effectively provide personalized solutions for our members. • Computer literacy and typing skills (Ability to learn new process, technology, etc.). • Ability to solve problems logically and critically, as well as utilize resources and tools to help members. • Effective time management and organizational skills

Preferred Skills and Experience

• Prior insurance or healthcare experience • Prior experience interacting with consumers • Associate degree • Microsoft Office (Outlook, Word, OneNote Excel, etc.)

Compensation and Benefits:

Pay Range: $21.50 - $22.95 - $25.94 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance • Life insurance • 401k • Paid Time Off (PTO) • Volunteer Paid Time Off (VPTO) • And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Remote

Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Equal Employment Opportunity Statement

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Apply Here: https://www.click2apply.net/yzkwrGswqjPVzfDgmumAm7

PI285380696

Minimum Education Required

Associate degree

Minimum Experience Required

1+ years

Shift

First (Day)

Number of Openings

1

Compensation

$21.50 - $25.94 / Hourly

Postal Code

55121

Job Type

Full Time

Place of Work

On-site

Requisition ID

22207

Job Benefits

Health Insurance

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