Retrieval of medical records via fax, mail, remote electronic medical record access or onsite ... Working knowledge of Perceptive Software Blue Cross and Blue Shield of Kansas City is an equal ...
Retrieval of medical records via fax, mail, remote electronic medical record access or onsite ... Working knowledge of Perceptive Software Blue Cross and Blue Shield of Kansas City is an equal ...
Remote Highmark Blue Shield information
What does a remote Highmark Blue Shield employee do?
A Remote Highmark Blue Shield employee typically works from a location outside of the company’s physical offices, providing services such as customer support, claims processing, case management, or administrative duties for Highmark Blue Shield, a major health insurance provider. These roles are focused on supporting members, resolving inquiries, processing insurance claims, and ensuring quality care management. Remote employees use digital tools and secure platforms to communicate, manage data, and collaborate with their teams while maintaining confidentiality and compliance with healthcare regulations.
What are the key skills and qualifications needed to thrive as a remote Highmark Blue Shield customer service representative?
To thrive as a Remote Highmark Blue Shield Customer Service Representative, you need strong communication skills, knowledge of health insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Excellent problem-solving abilities, patience, and professionalism help you excel in assisting members and resolving their concerns. These skills ensure efficient service delivery, accurate information, and positive customer experiences while working remotely.
How does working remotely for Highmark Blue Shield impact day-to-day collaboration with colleagues and supervisors?
Working remotely at Highmark Blue Shield often involves using digital communication tools such as Microsoft Teams, Zoom, and email to stay connected with your team and supervisors. You will likely participate in virtual meetings, regular check-ins, and collaborative projects, ensuring alignment with company goals and team objectives. While remote work offers flexibility, it also requires proactive communication and strong time-management skills to stay productive and engaged. Many remote employees find that they can effectively collaborate and build relationships through these virtual channels, though it may take some adjustment compared to in-person interactions.
What are popular job titles related to Remote Highmark Blue Shield jobs in Missouri?
For Remote Highmark Blue Shield jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Highmark Blue Shield jobs in Missouri look for?
The top searched job categories for Remote Highmark Blue Shield jobs in Missouri are:
What cities in Missouri are hiring for Remote Highmark Blue Shield jobs?
Cities in Missouri with the most Remote Highmark Blue Shield job openings:
Health Information Management Coordinator
Kansas City, MO • Remote
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 5 days ago
Job description
Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:
Job Description Summary: This position will coordinate and implement activities supporting accurate and timely document management, adherence to tight project timelines, and protection of PHI. The Health Information Management Coordinator will support the team by requesting, retrieving, processing, tracking and organizing incoming Medical Records and other health information which will be reviewed by the clinical and/or coding teams. Assists in managing patient health information and medical records, administering computer information systems, collecting and processing patient data, and using classification systems and medical terminologies.Job Description
- Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
- Annual incentive bonus plan based on company achievement of goals
- Time away from work including paid holidays, paid time off and volunteer time off
- Professional development courses, mentorship opportunities, and tuition reimbursement program
- Paid parental leave and adoption leave with adoption financial assistance
- Employee discount program
Job Description Summary: This position will coordinate and implement activities supporting accurate and timely document management, adherence to tight project timelines, and protection of PHI. The Health Information Management Coordinator will support the team by requesting, retrieving, processing, tracking and organizing incoming Medical Records and other health information which will be reviewed by the clinical and/or coding teams. Assists in managing patient health information and medical records, administering computer information systems, collecting and processing patient data, and using classification systems and medical terminologies.Job Description
- Analyze and monitor progress of incoming correspondence including medical records to determine which organizations will need additional outreach.
- Contact provider offices with a high degree of professionalism and confidence to communicate expectations, charts required, etc.
- Manage and maintain Medical records repository. Ensure accurate and timely record uploads, compliance with processes to protect PHI, and effective tracking of records and record requests.
- Perform processing tasks such as: sorting incoming mail, preparing documents for scanning, retrieving information from Right Fax, moving documents as appropriate to the Perceptive Software, copying data, posting data in logs, compiling records, and routing / distributing documents following specific procedures.
- Retrieval of medical records via fax, mail, remote electronic medical record access or onsite visits at the provider location
- Ability to work under pressure and meet multiple deadlines.
- Review records and transactions for accuracy. Investigate and resolve discrepancies. Maintain, update and purge files.
- Use computer systems and applications for data entry, edits, and information retrieval.
- Assist internal team and provider groups to troubleshoot any logistical or technical issues regarding records requests, retrieval or storage.
- Effectively communicate with team members and external providers to ensure adherence with challenging project timelines.
- Identify process issues and contribute to the design of solutions. Proactively implement process improvements.
- Complete additional tasks as required to support the initiatives.
Minimum Qualifications
- Bachelor's degree in Business Administration, Information Management or Healthcare related field; or an equivalent combination of education and experience
- Team player with ability to build and maintain relationships with cross-functional business partners, external partners, and others. Highly developed interpersonal communication skills.
- Strong organizational skills, ability to prioritize responsibilities with attention to detail.
- Must be self-motivated, able to take initiative, and work independently with minimal oversight to meet timelines, strong follow-through skills and a solutions oriented attitude.
- Detail oriented, with the ability to organize and track information and documents.
- Ability to work under pressure and meet multiple deadlines.
- Experience in using Microsoft Office: Excel, Word, etc. Adobe Pro and demonstrated ability to learn/adapt to computer based tracking and data collection tools.
- Proficient with navigating and retrieving clinical information from an electronic medical record.
- Knowledge of clinical documentation layout and experience with Medical Records
- Ability to travel regionally
Preferred Qualifications
- 3 years' experience using and utilizing Microsoft Office, specifically Excel
- Recent document management experience. This includes knowledge and skills in using Adobe Pro, scanners, flash drives, navigating a shared drive and/or document repository, using software to track record requests, receipts and maintaining an issues log.
- Working knowledge of Perceptive Software
Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
About Blue Cross and Blue Shield of Kansas City
Sourced by ZipRecruiter
Industry
Insurance services
Company size
501 - 1,000 Employees
Headquarters location
Kansas City, MO, US
Year founded
1938