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Remote Help Desk Jobs in Reston, VA (NOW HIRING)

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts ... Required QualificationsMinimum 2 years of experience in an IT help desk or service desk environment.

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

EffOne Technologies

Be Seen First

SAP Consultant/SAP S/4 Hana Analyst

Arlington, VA · Remote

$40 - $42/hr

Remote Key Skills and Responsibilities * Hands-on build experience with the WalkMe console and ... Lower help-desk requests by giving users clear, real-time help right on their screens. * Strong ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking, troubleshooting and resolving IT incidents and service requests * Fulfilling requests and resolving ...

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Reston, VA

Remote Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do remote help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Reston, VA?

The most popular types of Help Desk jobs in Reston, VA are:

What are popular job titles related to Remote Help Desk jobs in Reston, VA?

For Remote Help Desk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Reston, VA look for?

The top searched job categories for Remote Help Desk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Help Desk jobs?

Cities near Reston, VA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you

Technical Writer - Remote (DC, MD, VA Locals Only)

Swingtech Consulting, Inc.

Greenbelt, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About Swingtech
Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we're committed to excellence and long-term success for our clients and our team.
Swingtech Consulting, Inc. is seeking a Technical Writer to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs.
This role supports the creation and maintenance of clear, accurate, accessible, and well-organized documentation for web-based training platforms, learning management systems, digital learning products, help desk operations, reporting processes, and program support activities. The ideal candidate should be detail-oriented, organized, and able to work with technical, training, QA, data, and program teams to turn inputs into customer-ready documentation.
Key Responsibilities
  • Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables
  • Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation
  • Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities
  • Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials
  • Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements
  • Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages
  • Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions
  • Track edits, stakeholder comments, revisions, approvals, and document status through completion
  • Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables
  • Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents
  • Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures
  • Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices

Minimum Qualifications
  • Bachelor's degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be considered
  • At least 3 years of experience in technical writing, documentation development, content editing, reporting, or related documentation work
  • Experience developing technical, operational, training, user support, or process documentation
  • Strong writing, editing, formatting, proofreading, and document organization skills
  • Ability to gather inputs from multiple stakeholders and produce clear, accurate, and usable documentation
  • Familiarity with document control, templates, style guides, version management, and review cycles
  • Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards
  • Strong attention to detail and ability to manage multiple documentation tasks and deadlines
  • Strong written and verbal communication skills
  • Ability to work independently and collaboratively in a remote environment

Preferred Qualifications
  • Experience supporting federal, healthcare, IT, training, or learning management programs
  • Experience documenting web-based applications, learning management systems, help desk procedures, reporting processes, or digital training products
  • Experience developing SOPs, user guides, FAQs, knowledge base articles, job aids, or release notes
  • Familiarity with quality assurance documentation, customer comment resolution, deliverable tracking, or records management
  • Familiarity with privacy, security, accessibility, or compliance documentation in regulated environments
  • Experience working with collaborative document repositories, project tracking tools, or content management workflows
  • Experience with using artificial intelligence to improve task efficiency is a plus

Summary of Benefits
  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with - 3 options (HSA with $600 Employer Contribution).
  • Dental Insurance with no age limit orthodonture.
  • Vision Insurance through EyeMed in and out of network coverage.
  • Short Term and Long-Term Disability coverage with 100% premium support,
  • Life insurance and AD&D with 100% premium support
  • Supplemental Life Insurance
  • Critical Care and Accident Insurance availability
  • Pet Insurance through Nationwide
  • Employee Assistance Program
  • 401k with enrollment from day one. 4% deferral by company.
  • $1500 Annual Training Budget
  • $1500 Referral bonus
  • Eligibility for annual merit and discretionary bonus
  • Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled

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