ZipRecruiter

Log In

2

Remote Help Desk Jobs in Reston, VA (NOW HIRING)

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

Spatial Front, Inc.

Senior Project Manager

Bethesda, MD · Remote

$115K - $150K/yr

Oversee Help Desk operations (if applicable to assigned project) * Prepare and deliver weekly ... Flexible/remote * Salary Range: $115,000 - $150,000 annually * Benefits: SFI offers a comprehensive ...

Spatial Front, Inc.

Senior Project Manager

Bethesda, MD · Remote

$115K - $150K/yr

Oversee Help Desk operations (if applicable to assigned project) * Prepare and deliver weekly ... Flexible/remote * Salary Range: $115,000 - $150,000 annually * Benefits: SFI offers a comprehensive ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

$15.25 - $19.50/hr

Tier I Shift Supervisor CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating ... Minimum 2 years of experience in an IT help desk or service desk environment. * Minimum 1 year of ...

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

We help customers secure critical systems, modernize enterprise technology, and solve complex ... fully remote, after-hours position responsible for the day-to-day operations of the service desk ...

New

Eliassen Group

Desktop Endpoint Engineer

Washington, DC · Remote

$45 - $50/hr

Collaborate with Information Security, Infrastructure, and Help Desk on endpoint strategy and ... registry, and remote support. * Working knowledge of macOS enterprise support and management.

next page

Showing results 1-20

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Reston, VA

Remote Help Desk information

See Reston, VA salary details

$13

$24

$35

How much do remote help desk jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for remote help desk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Reston, VA? The most popular types of Help Desk jobs in Reston, VA are:
What are popular job titles related to Remote Help Desk jobs in Reston, VA? For Remote Help Desk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Reston, VA look for? The top searched job categories for Remote Help Desk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Help Desk jobs? Cities near Reston, VA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you

Temporary Information Technology Technician II 1 Year Term

U.S. Courts

Alexandria, VA • On-site, Remote

$56K - $70K/yr

Full-time

Re-posted 28 days ago

Job description

Summary
This one-year temporary position is located within the Eastern District of Virginia Consolidated
Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's
Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT
help desk support for end users along with technical support in installing and configuring hardware and software programs.
Learn more about this agency
Duties
Help
  • Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level;
  • Utilize and maintain service desk management application;
  • Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs;
  • Manage and maintain printers, scanners, and other peripherals including firmware and driver updates;
  • Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary;
  • Set up, configure, install, and document hardware and software;
  • Provide support for mobile computing devices and remote access;
  • Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians;
  • Receive and maintain inventory of IT related assets according to internal control policies;
  • Assist with creating and closing user accounts;
  • Provide backup assistance to the Courtroom Technology Administrator and other IT staff;
  • Participate in local or national conferences and similar gatherings to continue professional development; and
  • Perform other related duties, as assigned.

Requirements
Help
Conditions of employment
  • Employees must be United States citizens or eligible to work in the United States.
  • Employees will be hired provisionally pending the results of a background investigation.
  • Employees are required to adhere to the Code of Conduct for Judicial Employees.
  • Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.
  • Positions with the United States District Court Clerk's Office are Excepted Service appointments.

Excepted service appointments are at will and can be terminated with or without cause by the Court.
Qualifications
  • Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training. Proficiency in Windows and Microsoft Office products is required.

Additional requirements:
The successful candidate will be a customer service-oriented professional who is responsible, friendly,
organized and have the following:
  • Ability to follow IT security standards and defined policies and procedures, and accept responsibility for work product.
  • Ability to independently analyze, isolate and solve IT related problems.
  • Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
  • Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment.
  • Ability and willingness to travel occasionally to district offices and off-site training.

Education
High school graduation or equivalent required. College degree preferred.
Additional information
To view the full job announcement please visit our website at www.vaed.uscourts.gov.
The United States District Court is an Equal Opportunity Employer.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
Review our benefits

Apply