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Remote Help Desk Jobs in Florida (NOW HIRING)

Advocacy Solutions

VA INTAKE ANALYST

Plantation, FL · Remote

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you want to have a fulfilling career with purpose helping people obtain their Veteran ... remote; some require that the employee work in the office. · Must have a desk, chair and basic ...

EVENING POST GROUP

VA ASSOCIATE ADVOCATE

Plantation, FL · Remote

$62K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you want to have a fulfilling career with purpose helping people obtain their Veteran ... sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home ...

Advocacy Solutions

VA ASSOCIATE ADVOCATE

Plantation, FL · On-site +1

$62K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you want to have a fulfilling career with purpose helping people obtain their Veteran ... sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home ...

Advocacy Solutions

VA ASSOCIATE ADVOCATE

Plantation, FL · Remote

$62K - $104K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you want to have a fulfilling career with purpose helping people obtain their Veteran ... sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Florida

Remote Help Desk information

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Florida?

The most popular types of Help Desk jobs in Florida are:

What are popular job titles related to Remote Help Desk jobs in Florida?

For Remote Help Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Florida look for?

The top searched job categories for Remote Help Desk jobs in Florida are:

What cities in Florida are hiring for Remote Help Desk jobs?

Cities in Florida with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

REMOTE Legal Customer Service Representative - Retainer Specialist

Advocacy Solutions

Plantation, FL • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Fully remote, work from home position. Equipment is provided. $18 hourly AND uncapped monthly bonus potential after 60 days if metrics/goals are met and in good standing.
Job Summary:
Do you want a fulfilling career helping individuals seeking social security disability benefits and/or veterans disability benefits? Our Retainer Specialist guides potential clients through the representation forms process, ensuring we can easily proceed with their claims. Their goal is to obtain signatures so that we can represent the client. The monthly bonus for this role is strongly reliant on this goal. The work hours are Monday - Friday from 9:00 am to 6:00 pm, with one hour for lunch. This is a remote work from home position.
Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.
Base pay is $18 an hour with eligibility for a monthly bonus that has the potential to increase your income. You must complete 2 full months of employment to be eligible for the incentive.
Essential Functions:
  • Answer calls on auto dialer from potential clients.
  • Patiently explain the documents to the clients.
  • Walk the clients through the process of how to electronically sign documents via text and email.
  • Document the calls accordingly so that our phone system can dial the next call.
  • Performs other related duties as assigned.

Required Skills/Abilities:
  • Must have a persuasive phone presence and have the ability to persuade the client to complete the representation forms.
  • Must be tech savvy and must be able to explain to a non-tech savvy client how to electronically sign documents by text and email.
  • Must have a friendly, professional telephone voice.
  • Must be patient with clients.
  • Must be a problem solver.
  • Must be an independent worker.
  • Must be able to handle a high call volume with back-to-back calls; hundreds of calls per day.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficiency with Microsoft Office Suite and general computer proficiency.
  • Reliable and dependable attendance is essential.
  • Must be able to work Monday through Friday from 9:00 am to 6:00 pm EST.
  • Bilingual is preferred.

Education and Experience:
  • High school diploma or equivalent.
  • At least two years of high volume sales and/or call center experience required.
  • Auto dialer experience is required.

Physical Requirements:
  • Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements:
  • Must have a desk, chair and basic essentials to work from home.
  • Must have a quiet work area without noise or distractions.
  • Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.
  • Must be logged onto your work computer and able to answer calls during your normal work hours.
  • Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.

Apply