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Remote Help Desk Tier 2 Jobs (NOW HIRING)

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

Salary: $70,000/annually Help Desk SpecialistI Job Location- Remote Criteria- Need US ... At least two years of general hands-on experience in the specific discipline(s) of help desk ...

New

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

Help Desk Specialist-I Job Location- Remote Criteria- Need US citizenship because of federal ... At least two years of general hands-on experience in the specific discipline(s) of help desk ...

New

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

ITC Federal, Inc.

Help Desk Supervisor

Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ... At least two years of experience providing direct end-user support for the applications being ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

Support VIP users, teleworkers, travelers, and remote/offsite users requiring expedited or ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...

New

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

We help customers secure critical systems, modernize enterprise technology, and solve complex ... fully remote, after-hours position responsible for the day-to-day operations of the service desk ...

New

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... 5) * Hybrid schedule (2 days remote) * Excellent benefits, including 401(k) match and profit ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... High School diploma or equivalent * 2+ years of experience working in a help desk environment ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

... help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11) and ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Evolver Federal

Tier 2 IT Support Specialist

Reston, VA · Remote

This is a fully remote, after-hours position; support is delivered remotely, outside of standard ... Preferred Qualifications * 3 years of relevant technical support or help desk experience * Prior ...

New

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Remote Help Desk Tier 2 information

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How much do remote help desk tier 2 jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are Remote Help Desk Tier 2 technicians?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Tier 2, and why are they important?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Help Desk Tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What cities are hiring for Remote Help Desk Tier 2 jobs? Cities with the most Remote Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Remote Help Desk Tier 2 jobs? States with the most job openings for Remote Help Desk Tier 2 jobs include:
Remote Help Desk Tier 2 jobs near you
Junior Help Desk

Junior Help Desk

Global Alliant Inc

Rockville, MD • Remote

Other

Posted 4 days ago

New

Job description

Salary: $70,000/annually

Help Desk SpecialistI
Job Location- Remote

Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved.

Salary- Up to $70,000/annually


Required Skills

  • Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
  • At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
  • Performs help desk support; works independently and as a member of a team.
  • At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
  • Strong knowledge of the Microsoft Windows 10 Operating System.
  • Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365.
  • Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
  • Excellent written and verbal communication skills.
  • Experience developing documentation to support desktop application packaging processes.
  • Experience developing application testing plans and supporting documentation.
  • Working knowledge of Microsoft Active Directory
  • Must be able to research and work independently to triage, troubleshoot, and fix issues.
  • Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
  • Detail oriented and organized; able to understand information systems and ensure accuracy of work
  • Requires strong communication skills with other team members and clients
  • Requires the proven ability to manage time while working on a variety of tasks
  • Possess a willingness and attitude to help customers find workable solutions


Clearance:

  • Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.


Education:

  • Associate's degree in related field.


If interested in applying for the position, please reach out to me at mayuri.s@globalalliantinc.com

Global Alliant logo

About Global Alliant

Sourced by ZipRecruiter

Global Alliant is an Innovative and Award winning Information Technology and Software Development Company based in Maryland. We partner with clients to transform their complex and mission critical business challenges using Digital Transformation, Cloud Modernization, Agile Engineering, and Process Automation Solutions. Our core capabilities reach across Public Sectors composed of Federal, State, and Local Government Agencies, and deliver the Best in Class Solutions. Global Alliant understands rapid policy changes to bring suitable program and delivery oversight coupled with technical subject matter expertise to not only meet but exceed client expectations.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2016

Social media

Twitter

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