Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven ... Required : • 2+ years of IT help desk, technical support, or customer support experience • ...
New
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven ... Required : • 2+ years of IT help desk, technical support, or customer support experience • ...
New
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven ... Required : • 2+ years of IT help desk, technical support, or customer support experience • ...
New
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven ... Required : • 2+ years of IT help desk, technical support, or customer support experience • ...
New
IT Service Desk Tier 2 (Hybrid)
Syracuse, NY · On-site +1
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
IT Service Desk Tier 2 (Hybrid)
Syracuse, NY · On-site +1
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...
Quick apply
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
... * 2+ years of IT help desk experience and 3+ years in customer service or technical support * Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools * Experience with ...
Help Desk Analyst
Saint Louis, MO · Remote
$20 - $27.25/hr
... * 2+ years of IT help desk experience and 3+ years in customer service or technical support * Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools * Experience with ...
Technical Support Specialist Tier 2 (Remote)
Stafford, VA · Remote
$45K - $50K/yr
Remote in any United States jurisdiction not excluded from this job advertisement. We're looking ... Help Desk Support. The Technical Support Specialist Tier 2 will diagnose complex software and ...
Technical Support Specialist Tier 2 (Remote)
Stafford, VA · Remote
$45K - $50K/yr
Remote in any United States jurisdiction not excluded from this job advertisement. We're looking ... Help Desk Support. The Technical Support Specialist Tier 2 will diagnose complex software and ...
Technical Support Specialist Tier 2 (Remote)
Stafford, VA · On-site +1
$45K - $50K/yr
Remote in any United States jurisdiction not excluded from this job advertisement. We're looking ... Help Desk Support. The Technical Support Specialist Tier 2 will diagnose complex software and ...
Technical Support Specialist Tier 2 (Remote)
Stafford, VA · On-site +1
$45K - $50K/yr
Remote in any United States jurisdiction not excluded from this job advertisement. We're looking ... Help Desk Support. The Technical Support Specialist Tier 2 will diagnose complex software and ...
Senior Help Desk Technician
$30 - $35/hr
ABOUT THE JOB The Senior Help Desk Tech provides advanced technical support for hardware, software ... Accurately distinguishes between Tier 1 and Tier 2 issues, applying sound judgment to escalate ...
Senior Help Desk Technician
$30 - $35/hr
ABOUT THE JOB The Senior Help Desk Tech provides advanced technical support for hardware, software ... Accurately distinguishes between Tier 1 and Tier 2 issues, applying sound judgment to escalate ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
You will be the engineer our clients rely on when issues get past the help desk. The problems ... Remote or Hybrid-(Preferred, Tomball, TX) If you're ready to level up your IT career and make a ...
You will be the engineer our clients rely on when issues get past the help desk. The problems ... Remote or Hybrid-(Preferred, Tomball, TX) If you're ready to level up your IT career and make a ...
Help Desk Specialist IV
Lenexa, KS · Remote
Support VIP users, teleworkers, travelers, and remote/offsite users requiring expedited or ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...
Help Desk Specialist IV
Lenexa, KS · Remote
Support VIP users, teleworkers, travelers, and remote/offsite users requiring expedited or ... Clearance Requirements: a Tier 4 Public Trust (High Risk/Sensitive) is required to Start. Company ...
C. (Remote) BizFirst is assisting our client with recruiting a highly skilled and experienced DAI ... Minimum of three (3) years managing DAI Helpdesk Tier 1 technical and financial operations.
C. (Remote) BizFirst is assisting our client with recruiting a highly skilled and experienced DAI ... Minimum of three (3) years managing DAI Helpdesk Tier 1 technical and financial operations.
Be Seen First
Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio
Ashburn, VA · Remote
$48K - $51K/yr
Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Serve as the 24x7x365 centralized Tier 1 customer support POC for external customers via toll-free ...
Quick apply
Be Seen First
Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio
Ashburn, VA · Remote
$48K - $51K/yr
Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Serve as the 24x7x365 centralized Tier 1 customer support POC for external customers via toll-free ...
Be Seen First
Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio
Ashburn, VA · Remote
$48K - $51K/yr
Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Serve as the 24x7x365 centralized Tier 1 customer support POC for external customers via toll-free ...
Quick apply
Be Seen First
Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio
Ashburn, VA · Remote
$48K - $51K/yr
Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Serve as the 24x7x365 centralized Tier 1 customer support POC for external customers via toll-free ...
Be Seen First
Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio
Ashburn, VA · Remote
$48K - $51K/yr
Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Serve as the 24x7x365 centralized Tier 1 customer support POC for external customers via toll-free ...
Quick apply
Be Seen First
Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio
Ashburn, VA · Remote
$48K - $51K/yr
Help Desk Specialist I Location: Primarily remote, but must be within commuting distance, 50 miles ... Serve as the 24x7x365 centralized Tier 1 customer support POC for external customers via toll-free ...
Tier 2 Systems Engineer - NY
New York, NY · On-site +1
... help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11) and ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...
Tier 2 Systems Engineer - NY
New York, NY · On-site +1
... help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11) and ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...
Help Desk Specialist
Boston, MA · On-site +1
Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... 5) * Hybrid schedule (2 days remote) * Excellent benefits, including 401(k) match and profit ...
Help Desk Specialist
Boston, MA · On-site +1
Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... 5) * Hybrid schedule (2 days remote) * Excellent benefits, including 401(k) match and profit ...
Help Desk Coordinator [2 pm to 10 pm] Trenton, NJ/REMOTE 5+ Months Note: 35 hour workweek. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first ...
Help Desk Coordinator [2 pm to 10 pm] Trenton, NJ/REMOTE 5+ Months Note: 35 hour workweek. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first ...
Help Desk Technician
$20.50 - $27.75/hr
REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... High School diploma or equivalent * 2+ years of experience working in a help desk environment ...
Help Desk Technician
$20.50 - $27.75/hr
REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... High School diploma or equivalent * 2+ years of experience working in a help desk environment ...
Remote Help Desk Tier 2 information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do remote help desk tier 2 jobs pay per hour?
As of May 29, 2026, the average hourly pay for remote help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Help Desk Tier 2, and why are they important?
To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.
What are some common challenges faced by Remote Help Desk Tier 2 technicians, and how can they be managed effectively?
Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What are Remote Help Desk Tier 2 technicians?
Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.
What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?
| Aspect | Remote Help Desk Tier 2 | Remote Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Microsoft Certified |
| Work Environment | Help desk, technical support teams | Customer support, technical troubleshooting |
| Industry Usage | IT services, tech companies | IT, telecommunications, software firms |
Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.
What cities are hiring for Remote Help Desk Tier 2 jobs? Cities with the most Remote Help Desk Tier 2 job openings:
What are the most commonly searched types of Help Desk Tier 2 jobs? The most popular types of Help Desk Tier 2 jobs are:
What states have the most Remote Help Desk Tier 2 jobs? States with the most job openings for Remote Help Desk Tier 2 jobs include:
Full-time
Posted yesterday
Job description
Job Summary:
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade processing platform. In this role, you will provide advanced technical support to a large user community, troubleshoot issues, and assist with user enrollment and portal administration.
Responsibilities:
• supporting user enrollment
• account activation
• access management
• portal administration for both government and trade users
• assisting with documentation updates
• knowledge management contributions
• urgent incident response
• ongoing platform training to maintain technical proficiency
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or customer support experience
• Experience supporting web portals, business applications, or account management processes
• Strong troubleshooting, communication, documentation, and customer service skills
• Bilingual English/Spanish fluency required
• Ability to work rotating schedules, including evenings, weekends, and holidays
• U.S. Citizenship required; ability to pass a federal background investigation
Preferred:
• Experience with ACE (Automated Commercial Environment) or trade compliance systems
• Familiarity with import/export processes, customs operations, or government programs
• ServiceNow or ITSM platform experience
• Prior federal, DHS, or regulatory environment experience
• HDI or related support certifications
Company:
Founded in , the company is headquartered in , , with a team of 51-200 employees. The company is currently Growth Stage.
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade processing platform. In this role, you will provide advanced technical support to a large user community, troubleshoot issues, and assist with user enrollment and portal administration.
Responsibilities:
• supporting user enrollment
• account activation
• access management
• portal administration for both government and trade users
• assisting with documentation updates
• knowledge management contributions
• urgent incident response
• ongoing platform training to maintain technical proficiency
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or customer support experience
• Experience supporting web portals, business applications, or account management processes
• Strong troubleshooting, communication, documentation, and customer service skills
• Bilingual English/Spanish fluency required
• Ability to work rotating schedules, including evenings, weekends, and holidays
• U.S. Citizenship required; ability to pass a federal background investigation
Preferred:
• Experience with ACE (Automated Commercial Environment) or trade compliance systems
• Familiarity with import/export processes, customs operations, or government programs
• ServiceNow or ITSM platform experience
• Prior federal, DHS, or regulatory environment experience
• HDI or related support certifications
Company:
Founded in , the company is headquartered in , , with a team of 51-200 employees. The company is currently Growth Stage.