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Remote Help Desk Technician Jobs in Reston, VA (NOW HIRING)

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

Tier I Shift SupervisorCBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts ... Required QualificationsMinimum 2 years of experience in an IT help desk or service desk environment.

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Work closely with the help desk, end users, and managed services provider. * Evaluate new products ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ... and remote access configurations * Engineer and maintain endpoint configuration baselines using ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking, troubleshooting and resolving IT incidents and service requests * Fulfilling requests and resolving ...

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Remote Help Desk Technician information

See Reston, VA salary details

$13

$24

$35

How much do remote help desk technician jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote help desk technician in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Reston, VA? The most popular types of Help Desk Technician jobs in Reston, VA are:
What are popular job titles related to Remote Help Desk Technician jobs in Reston, VA? For Remote Help Desk Technician jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Technician jobs in Reston, VA look for? The top searched job categories for Remote Help Desk Technician jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Help Desk Technician jobs? Cities near Reston, VA with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Reston, VA as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Epic PB/HB Consultant - Remote

Creative Information Technology, Inc.

Falls Church, VA • Remote

Contractor

Re-posted 8 days ago

Job description


Epic PB/HB Consultant – Remote

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.


Join us in driving growth and seizing new business opportunities.

Role and Responsibilities


  • Work as an analyst with our PB & HB teams to support PFS, SBO and Revenue Integrity Operations with their daily use of Epic.
  • Resolve help desk tickets, participate in Epic Quarterly releases (NN review, build, testing) and assignments on system projects that require a PB or HB Analyst.

Minimum Qualification

  • Certification in Epic PB Admin for SBO and Charge Router is required.
  • Certification in HB Admin, CDM and HB Charge Router are a plus.
  • The priority is for PB, certainly a HUGE plus if the consultant also has HB certs and experience

Preferred Qualification

  • Benefit Engine, Epic Security and Fee Schedules are highly preferred.