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Remote Help Desk Technician Jobs in Reston, VA (NOW HIRING)

QBE LLC

Service Desk Technician: Tier 2

Fort Belvoir, VA · Remote

Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... CA - Service Desk ticketing System. CA Remote tools. RDP remote tools. NAC Tools. Establish and/or ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Support VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can ... We help clients get work done more efficiently and economically, without compromising quality.

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

Position SummaryAretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

System One

Service Desk Coordinator

Merrifield, VA · Remote

Hybrid - onsite and remote Responsibilities * Respond to inbound calls daily to provide technical ... Remain cognizant of adherence to help promote business unit success * Adhere to ETS practices ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

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Remote Help Desk Technician information

See Reston, VA salary details

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How much do remote help desk technician jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote help desk technician in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Reston, VA? The most popular types of Help Desk Technician jobs in Reston, VA are:
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What job categories do people searching Remote Help Desk Technician jobs in Reston, VA look for? The top searched job categories for Remote Help Desk Technician jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Help Desk Technician jobs? Cities near Reston, VA with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Reston, VA as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Service Desk Technician: Tier 2

QBE LLC

Fort Belvoir, VA • Remote

Contractor

Re-posted yesterday

Job description

Company Description

QBE LLC is a leading management and technology consulting organization for the federal government and defense and intelligence communities. Our unparalleled experience, in-depth insights and sought-after technical expertise allow us to transform mission-critical challenges into business-changing opportunities. With a proven record of accomplishment delivering full life cycle solutions, QBE LLC consistently exceeds customer expectations. Our experienced team delivers measurable and sustainable results that improve efficiencies, save money and ensure mission success.

Job Description

Position Purpose: Provide day to day user support - resolve an average of 7 tickets plus per day  - 65,000 plus users and Computers - - 10,000 plus printer/multi-function device objects
Position Description:  Provide direct support for the customer.  Provide maintenance and support of user accounts, computers and laptops across continental United States.  Configure laptops for secured wireless access on government networks. Coordinate repairs and perform repairs of desktops, laptops, servers and print objects.  Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot network, hardware and/or software issues.  Assist in file/print server management as well as Enterprise level servers in field.   Provide touch labor to all centers within 150-mile radius as required. Assist local Command with SIPR support as necessary.  User base of more than 100K staff consisting of Fulltime Active Reservist, Weekend Duty Reservist, Civilian and Contractor staff with more than 50K device objects within the Enterprise consisting of laptops, workstations, servers, printers, multi-function devices, routers and switches.  *learn to troubleshoot and support new programs a and applications as they are fielded

Qualifications

Trouble shooting Skills for: 

        Email - DISA Enterprise email with OWA access or Outlook client. 

        Microsoft Office Suits/Microsoft Live Communications (LCS) 

        Internet Explorer / Firefox. 

        CA - Service Desk ticketing System. 

        CA Remote tools. 

        RDP remote tools. 

        NAC Tools. 

        Establish and/or troubleshoot network printers on cluster environment via console. 

        Active Directory Users and Computers create and manage computer accounts, manage user accounts. 

        Troubleshooting DHCP, Internet and Network connectivity issues.

        Install and or troubleshoot and any other software authorized and approved for use on Network. 

        Maintain CE membership and credentials accordingly - *may change depending on contractual obligation or government requirement

Requirements:

5 years of relevant experience
IAT Level II Security+ CE certification
Active DoD Secret Security Clearance

Additional Information

The Facts: Why Choose QBE LLC!

  • A leading management and technology consulting organization
  • Founded in 2008 by senior architects and engineers
  • 100+ employees
  • Possess a strong foundation of solid engineering principles and business knowledge
  • Focused on the federal government and defense and intelligence communities
  • Services ranging from executive level consulting to staff augmentation and management
  • Provides support in 7 states as well as full-time resources in Kuwait and Afghanistan

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