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Remote Help Desk Analyst Jobs in Florida (NOW HIRING)

Revolutional, LLC

Full Stack Engineer

Miami, FL · Remote

$110/hr

Remote Terms: Full-time Salary Range: $110-160k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Thrive

Systems Engineer

Sarasota, FL · On-site +1

This role provides first-contact remote technical support for network, server, and end-user systems ... Required Qualifications: * 2-3 years of IT support experience in a help desk or service desk ...

equivant

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

This is a remote, full-time role requiring a blend of customer service and technical ... No college degree is required, though prior help desk or technical support experience is a plus.

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Capable of working independently and in collaboration with remote resources to meet deadlines.

ServiceNow

Sr Deal Desk Manager

West Palm Beach, FL · Remote

Qualify requests, help define plan to estimate, to scope and to develop proposals. * Analyze ... Capable of working independently and in collaboration with remote resources to meet deadlines.

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Florida

Remote Help Desk Analyst information

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$10

$18

$26

How much do remote help desk analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote help desk analyst in Florida is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Florida? The most popular types of Help Desk Analyst jobs in Florida are:
What are popular job titles related to Remote Help Desk Analyst jobs in Florida? For Remote Help Desk Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Analyst jobs in Florida look for? The top searched job categories for Remote Help Desk Analyst jobs in Florida are:
What cities in Florida are hiring for Remote Help Desk Analyst jobs? Cities in Florida with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $37,444 per year, or $18 per hour.

Application Programmer / Java Developer

Revolutional, LLC

Miami, FL • Remote

$110/hr

Full-time

Posted 27 days ago

Job description

Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.

We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.

Description

Title: Application Programmer / Java Developer

Location: Remote

Terms: Full-time

Salary Range: $110-160k DOE

Clearance: Qualified candidates must be US citizens and able to obtain a minimum of a Public Trust clearance

Travel: 0-20%

Project Description

This position supports Revolutional's customer, Department of Homeland Security (DHS), where critical mission systems are undergoing modernization. The current environment consists of large, complex legacy systems that manage operational workflows (e.g., processing, tracking, and managing encounters). These systems have evolved over time and often include layers of business rules, manual processes, and tightly coupled functionality.

The core challenge is not simply rebuilding these systems; it is:

  • Understanding how they actually work in practice
  • Identifying which functionality is mission-critical
  • Eliminating unnecessary complexity
  • Translating that functionality into a modern platform-based architecture

As part of this effort, DHS is adopting Palantir as a target platform for modernization. Revolutional plays a key role in bridging legacy systems and this new platform, ensuring accurate translation of functionality while improving system design.

No prior Palantir experience is required. Revolutional will provide training and certification to enable engineers to build effectively within the platform.

Position Description

Revolutional is seeking a skilled Application Programmer / Java Developer to support a federal government client in a dynamic, agile development environment. This role is responsible for participating in all phases of the software development lifecycle, including requirements analysis, design, development, testing, deployment, and maintenance of enterprise applications.

The Application Programmer will develop, test, and maintain applications using Java and modern web technologies while working in a continuous integration and continuous delivery (CI/CD) environment. The role includes conducting software analysis, programming, debugging, implementing unit tests, remediating SonarQube findings, and developing technical documentation. The selected candidate will also periodically assist with Help Desk troubleshooting and resolution of end-user issues.

Responsibilities:

  • Participate in agile methodologies and contribute within a continuous integration environment.
  • Conduct software analysis, programming, testing, and debugging activities.
  • Analyze user requirements to define business objectives and technical solutions.
  • Contribute to all stages of the software development lifecycle.
  • Develop and maintain applications using Java, Spring Boot, and RESTful services.
  • Implement and remediate SonarQube findings and develop unit tests to ensure code quality.
  • Develop and maintain technical documentation and user support materials.
  • Identify and resolve technical issues across application environments.
  • Support CI/CD pipelines and DevOps processes using tools such as Jenkins/CloudBees and Git.
  • Work with relational and NoSQL databases including Oracle, PostgreSQL, and DynamoDB.
  • Support cloud-based deployments and infrastructure using AWS services (EC2, CloudWatch, Load Balancers, Lambda).
  • Collaborate with cross-functional teams to integrate security and performance best practices.
  • Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Requirements

  • US citizenship is required with the ability to obtain and maintain a Public Trust clearance.
  • Bachelor's degree in Computer Science or related field.
  • 5+ years of experience in application development and/or Java development.
  • Strong proficiency in Java (Java 8+), Spring Boot, and RESTful web services.
  • Experience with MVC architecture and JDBC.
  • Proficiency with front-end technologies including React (18+), Angular, JavaScript/TypeScript, HTML, CSS, and JSON.
  • Experience with Node.js (22+), Struts 2, Maven, and JQuery.
  • Familiarity with messaging and streaming technologies such as MQ or Kafka.
  • Experience with Oracle 19c, PostgreSQL, DynamoDB, and SQL optimization.
  • Experience working in Windows and Linux environments.
  • Knowledge of AWS services including EC2, CloudWatch, load balancers, and serverless architectures.
  • Experience with infrastructure automation tools such as Terraform and RedHat Ansible Automation Platform.
  • Experience with CI/CD tools such as Jenkins/CloudBees and version control systems such as Git.
  • Familiarity with monitoring tools such as AppDynamics and DataDog.
  • Knowledge of application frameworks, microservices architecture, containerization (Docker/Kubernetes), and cross-platform interoperability.
  • Strong communication, teamwork, and organizational skills.

Desired

  • Current DHS Public Trust Suitability.

#DICE #LI #CJ

___________________________________________________________________________________________________________

Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:

  • Recognized as a Top 20 "Best Place to Work in Virginia"
  • Recipient of Department of Labor's HireVets Gold Medallion
  • Great Place to Work Certification for five years running
  • A Virginia Chamber of Commerce Fantastic 50 company
  • A Northern Virginia Technology Council Tech 100 company
  • Inc. 5000 list of fastest growing companies for eleven years
  • Two-time SBA SBIR Tibbett's Award winner
  • Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to

  • Traditional and HSA- eligible medical insurance plans
  • 100% employer-paid dental and vision insurance options
  • 100% employer-sponsored STD, LTD, and life insurance
  • 5% 401(k) company matching
  • Flexible-schedules and teleworking options
  • Paid holidays and PTO Accrual Plans
  • Paid Parental Leave
  • Professional development and career growth opportunities
  • Team and company-wide events, recognition, and appreciation-- and so much more!

Check out our Revolutional | LinkedIn to find out a little more about who we are and if we are the right next step for your career!

Revolutional is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Revolutional does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact HR@revolutional.com.