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Remote Help Desk Analyst Jobs in Miami, FL (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...

Revolutional, LLC

Full Stack Engineer

Miami, FL · Remote

$110/hr

Remote Terms: Full-time Salary Range: $110-160k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

Revolutional, LLC

Senior Full Stack Engineer

Miami, FL · Remote

$130K - $185K/yr

Remote Terms: Full-time Salary Range: $130K-185k DOE Clearance: Qualified candidates must be US ... Periodically assist with Help Desk support to troubleshoot and resolve end-user issues.

YO AI Labs

AI Consulting Expert - Remote

Miami, FL · Remote

$100 - $200/hr

... helping enhance the quality, accuracy, and reasoning of AI outputs. No prior AI experience is required--your consulting expertise, analytical thinking, and communication skills are what matter most.

Initio Capital

Product Analytics Analyst

Miami, FL · Remote

THE ROLE As a Product Analytics Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

Automation Business Analyst

Miami, FL · Remote

THE ROLE As a Automation Business Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

Initio Capital

Product Strategy Analyst

Miami, FL · Remote

THE ROLE As a Product Strategy Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

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How much do remote help desk analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote help desk analyst in Miami, FL is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.77 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Miami, FL?

The most popular types of Help Desk Analyst jobs in Miami, FL are:

What are popular job titles related to Remote Help Desk Analyst jobs in Miami, FL?

For Remote Help Desk Analyst jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Miami, FL look for?

The top searched job categories for Remote Help Desk Analyst jobs in Miami, FL are:

What cities near Miami, FL are hiring for Remote Help Desk Analyst jobs?

Cities near Miami, FL with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Miami, FL as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,923 per year, or $23 per hour.

Help Desk Lead

Booz Allen Hamilton, Inc.

Doral, FL • On-site, Remote

$61K - $141K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

10th of 72 rated business consultants

Job description


Remote Work:
No
Job Number:
R0245925
Location:
Doral,FL,US
Share job via:
Share
Help Desk Lead
The Opportunity:
Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision, and mentor or supervise employees in both company and technical competencies.
You Have:
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking
  • Experience in ITIL service management principles, troubleshooting methodologies, and ticketing system administration with tools such as Jira and ServiceNow
  • Experience managing a Help Desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance
  • Ability to lead and manage a technical Help Desk team, ensuring high-quality IT support services for cloud-based and on-premises environments
  • TS/SCI clearance
  • Bachelor's degree and 3+ years of experience in Help Desk or IT service management, or 5+ years of experience in Help Desk or IT service management in lieu of a degree

Nice If You Have:
  • Possession of excellent customer service, team leadership, and incident resolution skills
  • Master's degree
  • ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+ Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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