Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... workforce solutions across North America. We help clients get work done more efficiently and ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... workforce solutions across North America. We help clients get work done more efficiently and ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... workforce solutions across North America. We help clients get work done more efficiently and ...
Buffalo, NY ยท Remote
$68.19/hr
Remote, NY Employment: Temp (6 months) Industry: Banking Compensation: $68.19/hr. Schedule: 40 ... Opportunity to grow your career with a global workforce solutions leader serving multiple ...
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Buffalo, NY ยท Remote
$68.19/hr
Remote, NY Employment: Temp (6 months) Industry: Banking Compensation: $68.19/hr. Schedule: 40 ... Opportunity to grow your career with a global workforce solutions leader serving multiple ...
$56K - $68K/yr
... Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize ... Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii ...
$56K - $68K/yr
... Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize ... Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii ...
Buffalo, NY ยท Remote
$61.25 - $80.50/hr
Remote, NY Employment: Contract (6 months) Industry: Banking Compensation: $ 68.19/hour Schedule ... Opportunity to grow your career with a global workforce solutions leader serving multiple ...
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Buffalo, NY ยท Remote
$61.25 - $80.50/hr
Remote, NY Employment: Contract (6 months) Industry: Banking Compensation: $ 68.19/hour Schedule ... Opportunity to grow your career with a global workforce solutions leader serving multiple ...
$63K - $75K/yr
Workforce Planning Analyst This a remote position with a Monday-Thursday 2P-10P EDT and Saturdays ... At ComplexCare Solutions, you'll play a crucial part in innovating solutions that empower health ...
$63K - $75K/yr
Workforce Planning Analyst This a remote position with a Monday-Thursday 2P-10P EDT and Saturdays ... At ComplexCare Solutions, you'll play a crucial part in innovating solutions that empower health ...
We deliver strategic workforce solutions that help you manage your talent and business more ... Solution Delivery Manager - Microsoft Dynamics AX Duration: 2 Years Home Based/Remote Location:
We deliver strategic workforce solutions that help you manage your talent and business more ... Solution Delivery Manager - Microsoft Dynamics AX Duration: 2 Years Home Based/Remote Location:
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
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Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
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Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
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Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
San Jose, CA ยท On-site +1
$75 - $100/hr
Consulting Fully Remote Full time San Jose California United States Consulting Supply Chain About ... Evaluate the effectiveness of current contingent workforce solutions, including VMS and MSP ...
San Jose, CA ยท On-site +1
$75 - $100/hr
Consulting Fully Remote Full time San Jose California United States Consulting Supply Chain About ... Evaluate the effectiveness of current contingent workforce solutions, including VMS and MSP ...
$63K - $76K/yr
Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New ... Overview Navitus Health Solutions is seeking a Manager, Workforce Management to join our team! The ...
$63K - $76K/yr
Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New ... Overview Navitus Health Solutions is seeking a Manager, Workforce Management to join our team! The ...
Detroit, MI ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
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Detroit, MI ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Quick apply
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Quick apply
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Quick apply
Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United ... Whether you're looking for a full-time, part-time, remote, hybrid, or onsite position , our team of ...
Little Rock, AR ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
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Little Rock, AR ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Columbia, SC ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Quick apply
Columbia, SC ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Columbus, OH ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
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Columbus, OH ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Nashville, TN ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Quick apply
Nashville, TN ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Birmingham, AL ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
Quick apply
Birmingham, AL ยท Remote
$64.50 - $85/hr
About The Company We are a rapidly growing global workforce and business process outsourcing (BPO ... Fully remote opportunity with global exposure. Working Hours This role operates within EST working ...
$10.82 - $17.22
0% of jobs
$17.22 - $23.62
16% of jobs
$23.62 - $30.03
5% of jobs
$32.83 is the 25th percentile. Wages below this are outliers.
$30.03 - $36.43
9% of jobs
$36.43 - $42.83
10% of jobs
$42.83 - $49.24
5% of jobs
The median wage is $55.64 / hr.
$49.24 - $55.64
5% of jobs
$55.64 - $62.04
9% of jobs
$67.55 is the 75th percentile. Wages above this are outliers.
$62.04 - $68.44
19% of jobs
$68.44 - $74.85
14% of jobs
$74.85 - $81.25
9% of jobs
$10
$51
$81
| Aspect | Remote Hardhat Workforce Solutions | Remote Hardhat Developer |
|---|---|---|
| Credentials | Experience with Hardhat, blockchain development, and remote collaboration tools | Proficiency in Hardhat, Solidity, and blockchain development certifications |
| Work Environment | Remote, project-based, team collaboration | Remote, focused on coding and smart contract deployment |
| Industry Usage | Used by blockchain firms for project staffing and workforce management | Used by developers creating and deploying smart contracts |
Remote Hardhat Workforce Solutions typically refer to staffing and project management services for blockchain projects, while Remote Hardhat Developers are individual professionals specializing in coding and deploying smart contracts using Hardhat. Both roles require blockchain knowledge, but Workforce Solutions focus on managing teams, whereas Developers focus on technical execution.

Contractor
Medical, Dental, Vision, Life, Retirement
Posted 28 days ago
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) โ REMOTE
Location: Remote (U.S.) โ client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, youโll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. Youโll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requestsโensuring strong coverage and service levels.
WHAT YOUโLL DO
Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
Monitor and report schedule adherence.
Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.
REQUIRED QUALIFICATIONS
Bachelorโs degree, OR equivalent experience
3+ years of experience in service center operations or scheduling/forecasting within a call center environment
Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)
NICE TO HAVE
Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
Experience supporting skills-based routing environments and multi-skill scheduling
Strong experience with adherence monitoring and shrinkage planning
System One, and its subsidiaries including Joulรฉ and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M- #LI-
Ref: #851-Rockville-S1