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Remote Guest Communications Jobs (NOW HIRING)

Travel with Lani

Guest Services Concierge - Sailings

$15.75 - $20.50/hr

Provide clear, professional communication. * Resolve client issues promptly. * Attend ongoing ... Remote work flexibility. * Training and onboarding. * Growth opportunities. * Travel benefits.

Travel with Lani

Guest Services Concierge - Sailings

$15.75 - $20.50/hr

Provide clear, professional communication. * Resolve client issues promptly. * Attend ongoing ... Remote work flexibility. * Training and onboarding. * Growth opportunities. * Travel benefits.

Travel with Lani

Guest Services Concierge - Sailings

$15.75 - $20.50/hr

Provide clear, professional communication. * Resolve client issues promptly. * Attend ongoing ... Remote work flexibility. * Training and onboarding. * Growth opportunities. * Travel benefits.

Easy HR Group

Guest Services Associate

$15 - $18.50/hr

Guest Services Associate This is a remote position. Job Overview: The Guest Services Associate is ... Excellent verbal and written communication, including active listening, editing, and proofing.

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Remote Guest Communications information

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How much do remote guest communications jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote guest communications in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Remote Guest Communications vs Remote Front Desk Agent?

AspectRemote Guest CommunicationsRemote Front Desk Agent
CredentialsCustomer service experience, communication skillsCustomer service, hospitality experience, possibly certifications
Work EnvironmentRemote, virtual communication platformsRemote, often hotel or property management systems
Industry UsageTravel, hospitality, property managementHotels, resorts, hospitality industry
Job FocusHandling guest inquiries, reservations, and support remotelyManaging check-ins, guest requests, and front desk operations remotely

Remote Guest Communications and Remote Front Desk Agent roles both serve the hospitality industry and require strong customer service skills. However, Remote Guest Communications primarily focuses on handling guest inquiries and support via digital channels, while Remote Front Desk Agents manage check-ins, reservations, and guest requests, often involving more operational tasks. Both roles are remote-friendly and industry-specific, but their daily responsibilities differ based on guest interaction points.

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Remote Guest Communications jobs near you

Bilingual Spanish Reservations Agent

Breckenridge, CO • On-site, Remote

Beaver Run Resort & Conference Center
Traveler Accommodation • 201 - 500 employees
Learn more about Beaver Run Resort & Conference Centerexternal

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Who We Are:
Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experiences. If you are service and quality minded and enjoy a fast-paced, dynamic environment, we encourage you to apply to be a part of our team.
What You'll Do:
The Bilingual (Spanish) Reservations Agent serves as a key ambassador of Beaver Run Resort & Conference Center, delivering exceptional service to both Spanish and English-speaking guests throughout the reservation and booking process. As one of the first points of contact for prospective guests, this position is responsible for providing accurate information about resort accommodations, amenities, activities, and services while maximizing revenue opportunities through consultative sales techniques and strategic upselling. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced hospitality environment, balancing guest satisfaction with revenue generation goals. This role requires strong communication skills, proficiency with reservation systems, and the ability to create positive guest experiences from the initial inquiry through booking completion. After completion of onsite training, a hybrid or remote work arrangement may be available; however, candidates must reside in Colorado, maintain standard Mountain Time business hours, and live within a three-hour commute of the property in Breckenridge, Colorado. Availability for weekends and holidays is required.
Position range $21.00 - $24.00 DOE + Commissions
Duties/Responsibilities:
  • Provide exceptional guest service in both Spanish and English by assisting callers and online inquiries with accommodations, resort amenities, activities, policies, and local area information.
  • Guide guests through the reservation process, accurately entering, modifying, and confirming bookings within resort reservation systems.
  • Utilize consultative sales techniques to maximize occupancy and revenue by promoting room upgrades, packages, resort amenities, and ancillary products.
  • Respond promptly and professionally to high volumes of phone calls, emails, chats, and other guest communications while maintaining service standards.
  • Develop a thorough understanding of resort accommodations, seasonal offerings, promotions, and special events to effectively match guest needs with available options.
  • Resolve guest concerns, reservation discrepancies, and booking-related issues with professionalism, empathy, and a solution-oriented approach.
  • Maintain accurate guest records, reservation details, payment information, and documentation in compliance with company standards and data privacy requirements.
  • Collaborate with Front Office, Revenue Management, Sales, Housekeeping, and other resort departments to ensure accurate information and seamless guest experiences.
  • Meet or exceed established performance metrics, including conversion rates, upselling goals, call quality standards, guest satisfaction scores, and productivity targets.
  • Participate in ongoing training and remain current on reservation systems, products, policies, procedures, and hospitality industry best practices to support continuous improvement and operational excellence.

What You'll Bring:
  • High school diploma, GED or equivalent experience - required
  • Proficiency in written and spoken English - required
  • Proficiency in written and spoken Spanish - required
  • 1+ years hotel/resort reservations experience - preferred
  • 1+ years customer service experience - preferred
  • Proficiency with Microsoft Office - required
  • Experience with reservations software - preferred

What We Offer:
  • Opportunity for bonuses based on performance and time worked
  • On-site parking steps away from the lifts
  • Employee ski pass purchasing program
  • Hotel + Dining discounts
  • Paid Time Off
  • Insurance:
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Long-term Disability Insurance
    • Life Insurance
    • Optional Life, Disability, etc.
  • 401k + match

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictate
  • High school diploma, GED or equivalent experience - required
  • Proficiency in written and spoken English - required
  • Proficiency in written and spoken Spanish - required
  • 1+ years hotel/resort reservations experience - preferred
  • 1+ years customer service experience - preferred
  • Proficiency with Microsoft Office - required
  • Experience with reservations software - preferred

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