To thrive as a Work From Home Marriott Reservations agent, you need excellent communication skills, strong problem-solving abilities, and customer service experience, typically with a high school diploma or equivalent educational background. Familiarity with reservation software, CRM systems, and basic computer proficiency is usually required, with some employers offering training on proprietary platforms. Attention to detail, patience, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure efficient, positive guest experiences and help maintain Marriott’s reputation for service excellence.