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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Vice President, Product Management, Core Platform Foundations

Location
East Coast US / Remote USA

Role Overview:

At Genesys, we empower organizations to create exceptional customer and employee experiences through Genesys Cloud, our AI-powered Experience Orchestration platform.

As Vice President, Product Management - Core Platform Foundations, you will lead the product strategy and execution for the foundational capabilities that make Genesys Cloud secure, scalable, extensible, resilient, intelligent, and enterprise-ready. This portfolio includes access control, identity and user management, data segmentation, platform gateway services, API usage visibility, platform limits, CI/CD workflows, storage transparency, self-service administration, automation and integration, multi-region and multi-org capabilities, and business continuity.

This role is critical to enabling large and complex enterprises to confidently administer, govern, integrate, automate, and operate Genesys Cloud at global scale. You will be expected to challenge legacy approaches to platform administration and operations, pushing beyond traditional, manual, and reactive models toward AI-driven, proactive, and outcome-oriented platform experiences. By applying new AI-based methodologies, intelligent automation, predictive insights, and guided operational workflows, you will help customers reduce complexity, anticipate issues, optimize usage, and achieve measurable business outcomes.

You will lead a team of product leaders and product managers, partner closely with Engineering and Architecture, and work with customers and GTM teams to deliver platform capabilities that improve transparency, strengthen trust, accelerate adoption, and redefine how enterprises manage and scale Genesys Cloud.

Key Responsibilities:

• Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
• Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
• Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.
• Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.
• Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.
• Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.
• Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact.
• Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience.
• Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution.

Required Qualifications:

• 15+ years of experience in enterprise software product management across SaaS, cloud platforms, or infrastructure products
• 10+ years of experience leading product managers or product leaders within complex, multi-domain portfolios
• Proven track record of delivering enterprise-scale platform capabilities with measurable customer and business impact
• Strong technical depth across APIs, identity systems, cloud architecture, microservices, and platform operations
• Experience building self-service or administrative platforms for technical users, developers, or enterprise operators
• Demonstrated ability to translate complex technical systems into clear product strategy and intuitive user experiences
• Experience supporting enterprise requirements such as governance, multi-region operations, data segmentation, and business continuity
• Strong executive communication and stakeholder alignment skills across technical and non-technical audiences
• Bachelor's degree; technical degree, MBA, or equivalent advanced experience preferred.

Preferred Qualifications:

• Experience in CCaaS, CX platforms, CRM systems, or customer journey orchestration technologies
• Familiarity with cloud platforms such as AWS and large-scale SaaS environments
• Experience with API governance, developer tooling, CI/CD workflows, and usage-based platform models
• Demonstrated application of AI-driven product strategies to improve automation, insights, and decision-making
• Understanding of emerging AI approaches such as generative AI, agentic workflows, and predictive analytics in enterprise platforms
• Ability to connect platform innovation to measurable outcomes such as adoption, retention, and operational efficiency
• Experience operating in complex, ambiguous environments with diverse stakeholder groups

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.