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Remote Genesys Cloud Engineer Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center ... engineering teams, ensuring best practices and architectural standards are followed • Oversee ...

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

... and/or Remote Country USA Domain Delivery Interest Group Infosys Limited Company ITL USA ... We focus on adopting a data-first approach to engineering and value-stream management, enabling ...

Upgrade

Genesys Engineer

OR · On-site +1

The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

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Genesys Engineer

The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a ... Work may be performed in a contact center, office, or remote environment, depending on business ...

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Genesys Cloud CX API's * Microsoft SQL Server * Web-services, 3rd party API's SECONDARY /OPTIONAL ...

Navtech, Inc.

URGENT NEED - Genesys Cloud - 100% REMOTE

$57 - $76.25/hr

I have an opportunity for a "Genesys Cloud - 100% REMOTE " and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer ...

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Remote Genesys Cloud Engineer information

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How much do remote genesys cloud engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote genesys cloud engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is the difference between Remote Genesys Cloud Engineer vs Remote Contact Center Support Specialist?

AspectRemote Genesys Cloud EngineerRemote Contact Center Support Specialist
Required CredentialsGenesys certifications, technical skills in cloud platformsCustomer service training, communication skills
Work EnvironmentTechnical support, system configuration, troubleshootingCustomer interaction, issue resolution, support
Employer & Industry UsageIT, telecommunications, cloud service providersCall centers, customer service departments

The Remote Genesys Cloud Engineer focuses on configuring, maintaining, and troubleshooting Genesys cloud contact center solutions, requiring technical certifications. In contrast, the Remote Contact Center Support Specialist primarily handles customer interactions and resolves issues through communication skills. Both roles are vital in contact center operations but differ in technical depth and daily tasks.

Does Remote Genesys Cloud Engineer offer remote work options?

Remote Genesys Cloud Engineer positions typically offer remote work options, allowing engineers to perform their duties from various locations. These roles often require familiarity with cloud-based contact center platforms and collaboration tools, making remote work feasible and common in this field.
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Remote Genesys Cloud Engineer jobs near you
Infographic showing various Remote Genesys Cloud Engineer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Cloud Architect

Miratech

Remote

$66.50 - $84.75/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. The Genesys Cloud Architect will lead the design and architecture of cloud-based contact center solutions, ensuring alignment with business objectives and enterprise technology strategy while collaborating with various stakeholders.
Responsibilities:
• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications:
Required:
• 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
• Proven experience in designing and delivering large-scale cloud contact center solutions
• Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
• Hands-on experience with API integrations (REST/SOAP) and microservices architecture
• Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
• Solid understanding of business processes and their alignment with customer experience technologies
• Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches
Company:
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, the company is headquartered in Kyiv, UKR, with a team of 1001-5000 employees. The company is currently Late Stage.

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