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Remote Genesys Cloud Engineer Jobs (NOW HIRING)

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Upgrade

Genesys Engineer

Phoenix, AZ · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Navtech, Inc.

URGENT NEED - Genesys Cloud - 100% REMOTE

$57 - $76.25/hr

I have an opportunity for a "Genesys Cloud - 100% REMOTE " and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer ...

Genesys

Principal Professional Services Engineer

Menlo Park, CA · On-site +1

$213K - $223K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA.

Genesys

Principal Professional Services Engineer

The Principal Professional Services Engineer will be accountable for the Genesys implementation ... for Genesys Cloud CX Digital & AI implementations; • Configure, test, document, and optimize ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Location : Fully remote within US (not limited to that states that the job is tagged to) Key ... Genesys Cloud, or multi-cloud deployments * Knowledge of DevOps practices, including CI/CD ...

Genesys

Cloud Security & AI Consultant

California, MD · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Partner cross-functionally with Product, Engineering, Legal, and Compliance teams to align security ...

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Remote Genesys Cloud Engineer information

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How much do remote genesys cloud engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote genesys cloud engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is the difference between Remote Genesys Cloud Engineer vs Remote Contact Center Support Specialist?

AspectRemote Genesys Cloud EngineerRemote Contact Center Support Specialist
Required CredentialsGenesys certifications, technical skills in cloud platformsCustomer service training, communication skills
Work EnvironmentTechnical support, system configuration, troubleshootingCustomer interaction, issue resolution, support
Employer & Industry UsageIT, telecommunications, cloud service providersCall centers, customer service departments

The Remote Genesys Cloud Engineer focuses on configuring, maintaining, and troubleshooting Genesys cloud contact center solutions, requiring technical certifications. In contrast, the Remote Contact Center Support Specialist primarily handles customer interactions and resolves issues through communication skills. Both roles are vital in contact center operations but differ in technical depth and daily tasks.

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Remote Genesys Cloud Engineer jobs near you
Infographic showing various Remote Genesys Cloud Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Developer (Chatbot & CX) ___ Remote __ Contract

Acestack

Cincinnati, OH • Remote

Contractor

Re-posted 25 days ago

Job description

Role: Genesys Developer (Chatbot & CX)

Location: 100% Remote

Long Term Contract - W2 / C2C

Job Overview:

We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration, Customer Experience (CX) optimization, and Genesys Cloud/Genesys Engage platforms. The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots, IVR flows, and digital channels to enhance user engagement and business outcomes.

Key Responsibilities:
  • Design, develop, and deploy Genesys Cloud CX solutions including chatbots, voicebots, and digital channels (chat, SMS, email, etc.)
  • Build and maintain Dialogflows, Architect call flows, and IVR configurations
  • Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys
  • Collaborate with UX/UI and business teams to enhance customer journey mapping
  • Implement API integrations with backend systems for real-time data access
  • Troubleshoot and optimize Genesys call flows, bot behavior, and performance
  • Monitor customer interactions and propose improvements to CX strategy
  • Stay up to date with Genesys Cloud CX features, releases, and best practices
Required Skills & Experience:
  • Overall IT Experience: 8-12+ Years
  • 4+ years of experience as a Genesys Developer (Cloud or Engage)
  • Strong hands-on experience with Genesys Cloud CX, Architect, and IVR development
  • Proficiency with Chatbot frameworks like Google Dialogflow, Amazon Lex, or Genesys Bot Flow
  • Solid understanding of CX principles and ability to design engaging customer journeys
  • Experience integrating with REST APIs, web services, and CRM tools
  • Knowledge of JavaScript or Python for bot and API scripting (preferred)
  • Experience with call routing, IVR design, queue management, and reporting
  • Strong communication skills and ability to work with cross-functional teams
Nice to Have:
  • Genesys Certifications (Genesys Cloud CX Developer or similar)
  • Exposure to AI/ML integration in contact center use cases
  • Knowledge of Speech Analytics, Sentiment Analysis tools

If interested to apply: please share resume to sanghab@acestackllc.com

AceStack logo

About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

Social media

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