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Remote Genesys Cloud Engineer Jobs in Illinois (NOW HIRING)

Cloud Engineer

Chicago, IL · Remote

$57.50 - $76.75/hr

Cloud Engineer Duration: 6 months Location: Remote, POST COVID Chicago, IL DETAILS: * Looking for a Terraform Guru. * Project based work in Microsoft Azure. Should be proficient in Azure , CI/CD ...

Azure Cloud Engineer

Naperville, IL · Remote

$55.25 - $73.75/hr

Azure Cloud Engineer Location: 100% Remote (Continental United States) Position Type: Full-time, direct W2 with Bright Vision Technologies (no C2C, no 1099, no third-party) Engagement: Long‐term ...

Cloud Engineer

Schaumburg, IL · Remote

$55 - $73.50/hr

Title: Cloud Engineer Location: Remote 2 step interview Must-Have: * AWS Knowledge (8+ years experience): * Lambda * Step Functions * AWS Glue * AWS Certifications (practitioner, architect, etc.

AWS Cloud Engineer

Naperville, IL · Remote

$55.25 - $73.75/hr

AWS Cloud Engineer Location: 100% Remote (Continental United States) Position Type: In-house Bright Vision Technologies SOW engagement (no third-party client or vendor) Experience: 5+ years Salary ...

Chicago, IL • Saint Louis, MO • Remote Employment Type: Full-time Compensation: ~$110,000 (based on experience) Role Overview We are seeking an AWS Cloud Engineer to support and operate our cloud ...

Cloud Security Engineer

Chicago, IL · Remote

$57.50 - $76.75/hr

Cloud Security Engineer Remote/Onsite : 100% Remote Required Tech/Experience (Manager won't consider candidates without the following): * Hands-on experience with AWS security tools (GuardDuty ...

Cloud Security Engineer (Remote)

North Chicago, IL · On-site +1

$53.50 - $71.75/hr

The Cloud Security Engineer will collaborate with security architects and cloud engineers to design, execute, and govern a comprehensive cloud environment. This role can be virtual anywhere in the U.

Cloud Platform Engineer

Schaumburg, IL · Remote

$55 - $73.50/hr

Cloud Platform Engineer We are seeking a highly skilled Cloud Platform Engineer to support and ... remote access. * Provide technical expertise and guidance on cloud architecture, infrastructure ...

The Cloud Security Engineer will collaborate with security architects and cloud engineers to design, execute, and govern a comprehensive cloud environment. This role can be virtual anywhere in the U.

Cloud Security Engineer (Remote)

North Chicago, IL · On-site +1

$53.50 - $71.75/hr

The Cloud Security Engineer will collaborate with security architects and cloud engineers to design, execute, and govern a comprehensive cloud environment. This role can be virtual anywhere in the U.

Solutions Engineer, DoiT Cloud Intelligence

Chicago, IL · Remote

$57.50 - $76.75/hr

Location Our Solutions Engineer, DoiT Cloud Intelligence, will be an integral part of our Solutions Engineering team in the US. (Fully remote) Who We Are DoiT is a global technology company ...

Cloud Comp Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC ...

Cloud Comp Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC ...

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Showing results 1-20

Remote Genesys Cloud Engineer information

What is the difference between Remote Genesys Cloud Engineer vs Remote Contact Center Support Specialist?

AspectRemote Genesys Cloud EngineerRemote Contact Center Support Specialist
Required CredentialsGenesys certifications, technical skills in cloud platformsCustomer service training, communication skills
Work EnvironmentTechnical support, system configuration, troubleshootingCustomer interaction, issue resolution, support
Employer & Industry UsageIT, telecommunications, cloud service providersCall centers, customer service departments

The Remote Genesys Cloud Engineer focuses on configuring, maintaining, and troubleshooting Genesys cloud contact center solutions, requiring technical certifications. In contrast, the Remote Contact Center Support Specialist primarily handles customer interactions and resolves issues through communication skills. Both roles are vital in contact center operations but differ in technical depth and daily tasks.

What are the most commonly searched types of Genesys Cloud Engineer jobs in Illinois? The most popular types of Genesys Cloud Engineer jobs in Illinois are:
What job categories do people searching Remote Genesys Cloud Engineer jobs in Illinois look for? The top searched job categories for Remote Genesys Cloud Engineer jobs in Illinois are:
What cities in Illinois are hiring for Remote Genesys Cloud Engineer jobs? Cities in Illinois with the most Remote Genesys Cloud Engineer job openings:
Genesys Cloud CX Engineer (Consultant)

Genesys Cloud CX Engineer (Consultant)

Voyage Advisory

Chicago, IL • On-site, Remote

$60.25 - $82.25/hr

Full-time

Posted 23 days ago


Job description

Genesys Cloud CX Engineer (Consultant)
Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY
Duration: Initial 120 days (extension likely)
Engagement Type: W2 or 1099 (flexible)
Compensation: Market-competitive, based on experience
About the Role
Voyage Advisory is seeking a highly capable Genesys Cloud CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in Genesys Cloud CX-not just from an administrative standpoint, but from a true build-and-configure perspective.
This is a unique opportunity for someone who sits at the intersection of engineering and client engagement-a technical expert who can also partner directly with stakeholders to gather requirements, lead discussions, and translate business needs into scalable solutions.
What You'll Do
  • Design, configure, and implement solutions within Genesys Cloud CX, including contact flows, integrations, and platform capabilities
  • Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
  • Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
  • Translate business requirements into technical designs and implement within the platform
  • Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
  • Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
  • Collaborate with cross-functional teams to ensure scalable, maintainable solutions

What We're Looking For (Required)
  • 3-5+ years of hands-on experience with Genesys Cloud CX (required - must be core to your background)
  • Proven experience building/configuring solutions directly in Genesys Cloud CX (not just supporting or administering)
  • Experience with IVR/IVA, including AI-driven or speech-enabled solutions
  • Strong ability to gather requirements and work directly with clients/stakeholders
  • Demonstrated ability to balance technical execution with client-facing communication
  • Comfortable leading meetings, asking the right questions, and translating needs into action
  • U.S. Citizenship or authorization to work in the U.S. without sponsorship
  • Ability to pass a federal background check

Nice to Have
  • Experience with Workforce Management (WFM) and/or Quality Management (QM) within Genesys
  • Exposure to contact center analytics, reporting, or optimization strategies
  • Prior experience working in or with federal or public sector environments
  • Experience with ACDs and CCaaS, particularly Genesys

What Success Looks Like
  • You quickly establish credibility with both technical teams and business stakeholders
  • You proactively identify gaps, ask thoughtful questions, and guide the client toward better solutions
  • You deliver clean, scalable configurations within Genesys Cloud CX
  • You communicate clearly-without overcomplicating-and build trust with the client

Why Voyage
At Voyage, we pride ourselves on bringing in consultants who are not only strong technically, but who elevate the client experience. This role is ideal for someone who enjoys owning both the build and the conversation-someone who doesn't just execute, but helps shape the solution.