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Remote Freight Agent Jobs in Raleigh, NC (NOW HIRING)

Orkin

Customer Service Agent_Seasonal

Raleigh, NC · Remote

$16.73/hr

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends ...

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Remote Freight Agent information

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How much do remote freight agent jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote freight agent in Raleigh, NC is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.37 per hour, depending on experience, location, and employer.

How to become a remote freight broker?

To become a remote freight broker, you need to obtain a freight broker license from the Federal Motor Carrier Safety Administration (FMCSA), which involves completing a surety bond or trust, submitting an application, and paying fees. Additionally, gaining knowledge of transportation regulations, developing industry contacts, and using freight management software can help establish your business remotely.

What are some common challenges a Remote Freight Agent faces, and how can they be managed?

Remote Freight Agents often encounter challenges such as coordinating shipments across multiple time zones, managing last-minute changes or delays, and ensuring clear communication with carriers and clients. Staying organized and utilizing robust transportation management systems can help streamline workflows and minimize errors. Proactive communication and strong problem-solving skills are key to resolving issues quickly and maintaining service reliability. Many agents find that building solid relationships with carriers and clients also helps anticipate needs and prevent misunderstandings. By leveraging technology and fostering good partnerships, Remote Freight Agents can effectively navigate these challenges and succeed in their roles.

What are the key skills and qualifications needed to thrive in the Remote Freight Agent position, and why are they important?

To excel as a Remote Freight Agent, you need strong knowledge of logistics, shipping regulations, and freight brokerage, often supported by experience in logistics or certification such as a Freight Broker License. Familiarity with transportation management systems (TMS), load boards, and digital communication tools is essential. Exceptional organizational skills, attention to detail, and customer service orientation help agents stand out. These abilities are vital for efficiently coordinating shipments, solving issues remotely, and maintaining positive relationships with clients and carriers.

What is a Remote Freight Agent job?

A Remote Freight Agent is an independent contractor who helps facilitate the shipping of freight by matching shippers with carriers. They work remotely to negotiate rates, book shipments, and track deliveries while maintaining client relationships. Freight agents typically partner with a licensed freight brokerage to use their network and resources. This commission-based role requires strong sales, communication, and organizational skills.

Can freight brokers work remotely?

Freight brokers, including remote freight agents, can work remotely as the role primarily involves communication, computer-based tasks, and managing logistics through transportation management systems. Many companies support remote work for freight brokers, provided they have strong organizational skills, industry knowledge, and access to necessary tools like load boards and communication platforms.

Is becoming a Freight Agent worth it?

Becoming a freight agent can be a worthwhile career for those interested in logistics and transportation, as it offers opportunities to earn commissions and work independently. Success often depends on building a strong network, understanding industry regulations, and developing sales skills. The role typically requires knowledge of freight management software and industry standards.

Will AI take over freight brokers?

Remote freight agents perform tasks such as coordinating shipments and negotiating rates, which involve complex decision-making and customer interaction. While AI can assist with data analysis and automate routine tasks, it is unlikely to fully replace freight brokers, as human judgment and relationship management remain essential in the industry.
What are the most commonly searched types of Freight Agent jobs in Raleigh, NC? The most popular types of Freight Agent jobs in Raleigh, NC are:
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What job categories do people searching Remote Freight Agent jobs in Raleigh, NC look for? The top searched job categories for Remote Freight Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Freight Agent jobs? Cities near Raleigh, NC with the most Remote Freight Agent job openings:
Remote Freight Agent jobs near you
Customer Service Agent_Seasonal

Customer Service Agent_Seasonal

Orkin

Raleigh, NC • Remote

$16.73/hr

Other

Retirement

Posted 11 days ago

Orkin rating

6.9

Company rating: 6.9 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

14th of 32 rated pest control companies

Job description

Overview
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.

  • Must be available to attend training Mon - Fri from 9am - 6pm EST
  • Must reside in the continental US
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team.
Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will...
  • Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
  • Support our field's peak season that starts building around February
    • During peak season you can expect heavy call volume
  • Manage the customer relationship to ensure best in class service
  • Identify opportunities for cross-selling and up-selling
  • Assist customers by offering remedies to retain business
  • Use different gamification tools to measure performance
We Offer...
  • Variety of Schedules (Schedule may include nights, weekends, and holidays)
  • Four-week quality Training Program that will equip you with the skills and knowledge to be successful.
  • Gamification methods to measure performance and increase engagement virtually
  • Great pay and incentives (min $16.73 hour plus 3% sales commission)
  • 401(k) plan with company match, employee stock purchase plan
  • High performance and reliability could lead to regular, full-time employment, when available, based on business needs
Why Orkin?
  • Founded in 1901, Orkin Pest Control is a global residential and business service provider
  • Consecutive years of improved earnings with over 2 million customers
  • Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA
  • Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
Qualifications
What's required
  • High School/GED
  • 1 - 2 years customer service experience within or outside a call center
  • Completion of a Culture Index assessment
  • Verification of internet speed
  • Ability to pass a computer assessment
  • We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
  • Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
  • A workspace with adequate furnishings (e.g., a desk and chair) and lighting
  • Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem
  • Must reside within commuting distance of greater Raleigh, NC metro area
What you will need
  • Excellent interpersonal and communication skills
  • Strong computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Comfortable working in a high-volume role
  • Excellent customer service soft skills such as empathy
  • Ability to prioritize tasks and manage time efficiently

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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