ZipRecruiter

Log In

2

Remote First Responder Counselor Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsFirst Responder Counselor JobsRemote First Responder Counselor Jobs

Remote First Responder Counselor information

See salary details

$28.5K

$57.3K

$75K

How much do remote first responder counselor jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote first responder counselor in the United States is $57,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote First Responder Counselor vs Emergency Dispatcher?

AspectRemote First Responder CounselorEmergency Dispatcher
CredentialsRelevant counseling certifications, mental health trainingEmergency communication certifications, dispatcher training
Work EnvironmentRemote, mental health crisis supportRemote or on-site, emergency call centers
Industry UsageHealthcare, mental health servicesPublic safety, emergency services

Remote First Responder Counselors and Emergency Dispatchers both operate in emergency response fields but differ in focus. Counselors provide mental health support remotely, while dispatchers coordinate emergency responses. Both roles require specialized training and are vital in crisis situations, but their daily tasks and certifications differ significantly.

What are the key skills and qualifications needed to thrive as a Remote First Responder Counselor, and why are they important?

A Remote First Responder Counselor needs a solid background in mental health counseling, crisis intervention, and a relevant degree with appropriate licensure (such as LPC, LCSW, or LMFT). Familiarity with telehealth platforms, electronic documentation systems, and evidence-based therapeutic techniques is crucial. Exceptional listening skills, emotional resilience, and cultural sensitivity help counselors effectively support clients in high-stress situations. These competencies ensure timely, empathetic, and effective remote care for individuals in crisis, maintaining safety and well-being from a distance.

What are some common challenges faced by Remote First Responder Counselors and how can they be addressed?

Remote First Responder Counselors often face challenges such as building rapport with clients virtually, managing irregular or crisis-driven work schedules, and maintaining personal well-being due to exposure to traumatic stories. To address these, counselors can utilize specialized telehealth platforms that support secure, effective communication, engage in regular peer consultation or supervision, and establish boundaries for self-care. Ongoing professional development and participation in virtual team meetings can also help counselors stay supported and connected.

What is a Remote First Responder Counselor?

A Remote First Responder Counselor is a mental health professional who provides psychological support, crisis intervention, and counseling services to first responders such as police officers, firefighters, and paramedics, typically through online or telephone platforms. Their role is to help first responders cope with the unique stresses and traumas associated with their work, often offering flexible, confidential support that can be accessed from anywhere. These counselors may also offer guidance on resilience, stress management, and mental health resources tailored to the needs of first responders.
More about Remote First Responder Counselor jobs
What cities are hiring for Remote First Responder Counselor jobs? Cities with the most Remote First Responder Counselor job openings:
What are the most commonly searched types of First Responder Counselor jobs? The most popular types of First Responder Counselor jobs are:
What states have the most Remote First Responder Counselor jobs? States with the most job openings for Remote First Responder Counselor jobs include:
What job categories do people searching Remote First Responder Counselor jobs look for? The top searched job categories for Remote First Responder Counselor jobs are:
Remote First Responder Counselor jobs near you
Infographic showing various Remote First Responder Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,280 per year, or $27.5 per hour.
Crisis Counselor - Fully Remote in Clovis, NM

Crisis Counselor - Fully Remote in Clovis, NM

Protocall Services

Clovis, NM • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Education Requirement:
  • Bachelor's Degree from an accredited 4 year college or university.

Experience Requirement: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location Requirement: Fully Remote, New Mexico residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Apply