ZipRecruiter

Log In

2

Remote First Responder Counselor Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsFirst Responder Counselor JobsRemote First Responder Counselor Jobs

Remote First Responder Counselor information

See salary details

$28.5K

$57.3K

$75K

How much do remote first responder counselor jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote first responder counselor in the United States is $57,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote First Responder Counselor vs Emergency Dispatcher?

AspectRemote First Responder CounselorEmergency Dispatcher
CredentialsRelevant counseling certifications, mental health trainingEmergency communication certifications, dispatcher training
Work EnvironmentRemote, mental health crisis supportRemote or on-site, emergency call centers
Industry UsageHealthcare, mental health servicesPublic safety, emergency services

Remote First Responder Counselors and Emergency Dispatchers both operate in emergency response fields but differ in focus. Counselors provide mental health support remotely, while dispatchers coordinate emergency responses. Both roles require specialized training and are vital in crisis situations, but their daily tasks and certifications differ significantly.

What are the key skills and qualifications needed to thrive as a Remote First Responder Counselor, and why are they important?

A Remote First Responder Counselor needs a solid background in mental health counseling, crisis intervention, and a relevant degree with appropriate licensure (such as LPC, LCSW, or LMFT). Familiarity with telehealth platforms, electronic documentation systems, and evidence-based therapeutic techniques is crucial. Exceptional listening skills, emotional resilience, and cultural sensitivity help counselors effectively support clients in high-stress situations. These competencies ensure timely, empathetic, and effective remote care for individuals in crisis, maintaining safety and well-being from a distance.

What are some common challenges faced by Remote First Responder Counselors and how can they be addressed?

Remote First Responder Counselors often face challenges such as building rapport with clients virtually, managing irregular or crisis-driven work schedules, and maintaining personal well-being due to exposure to traumatic stories. To address these, counselors can utilize specialized telehealth platforms that support secure, effective communication, engage in regular peer consultation or supervision, and establish boundaries for self-care. Ongoing professional development and participation in virtual team meetings can also help counselors stay supported and connected.

What is a Remote First Responder Counselor?

A Remote First Responder Counselor is a mental health professional who provides psychological support, crisis intervention, and counseling services to first responders such as police officers, firefighters, and paramedics, typically through online or telephone platforms. Their role is to help first responders cope with the unique stresses and traumas associated with their work, often offering flexible, confidential support that can be accessed from anywhere. These counselors may also offer guidance on resilience, stress management, and mental health resources tailored to the needs of first responders.
More about Remote First Responder Counselor jobs
What cities are hiring for Remote First Responder Counselor jobs? Cities with the most Remote First Responder Counselor job openings:
What are the most commonly searched types of First Responder Counselor jobs? The most popular types of First Responder Counselor jobs are:
What states have the most Remote First Responder Counselor jobs? States with the most job openings for Remote First Responder Counselor jobs include:
What job categories do people searching Remote First Responder Counselor jobs look for? The top searched job categories for Remote First Responder Counselor jobs are:
Remote First Responder Counselor jobs near you
Infographic showing various Remote First Responder Counselor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,280 per year, or $27.5 per hour.
Crisis Counselor - Fully Remote in Eugene, OR

Crisis Counselor - Fully Remote in Eugene, OR

Protocall Services

Portland, OR • On-site, Remote

$24.35 - $26.35/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Benefits
  • Comprehensive medical, dental, and life insurance plans
  • 401(k) retirement plan with company match
  • Short-term and long-term disability (STD/LTD) coverage
  • Employee Assistance Program (EAP) services
  • Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
  • Company-matched student loan repayment program
  • Opportunities for career growth and advancement
Education and Experience Requirements
  • Education Requirement:
    • Bachelor's Degree from an accredited 4 year college or university.
  • Experience Requirement:
    • Minimum of 1 year direct experience in Behavioral Health or Social Services
Location Requirement:
  • Fully Remote in Oregon
Who We Are:
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.
Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
  • Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
  • Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
  • Build rapport and foster client engagement during calls.
  • Assess and mitigate risk while maintaining accurate, thorough documentation.
  • Provide resources, information, and referrals as needed.
  • Assist callers in identifying positive coping strategies and developing safety plans.
  • Intervene during emergencies when necessary.
  • Stay calm, professional, and focused while multitasking in a fast-paced environment.
  • This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.

What You Can Expect as a New Employee:
As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking.
This training is an opportunity to enhance your abilities, fill knowledge gaps, and fully prepare you for your role as a telephonic first responder, delivering professional and compassionate support to individuals in crisis. In order to successfully complete this cohort training program, you are expected to develop fluency and demonstrate proficiency in key crisis care skills. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program.
Six Week Cohort Training Schedule: You will attend a regular Monday through Friday, 8:00 AM to 4:30 PM PST cohort training program for six weeks.
Post Cohort Training: After successfully completing Cohort Training you will begin your regular schedule. This schedule is developed in partnership with Protocall's Scheduling Department, during your Pre-Hire/Onboarding process.
ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Apply