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$184.5K

How much do remote federal telework jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote federal telework in the United States is $118,327.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $138,000.00 per year, depending on experience, location, and employer.

How does collaboration typically work for employees in a Remote Federal Telework position?

In a Remote Federal Telework position, collaboration is primarily facilitated through secure digital platforms such as email, video conferencing, and project management tools approved for federal use. While you may not have daily face-to-face interactions, regular virtual meetings and scheduled check-ins with your team and supervisors are common. Effective communication and proactive engagement are key to ensuring everyone stays aligned with project goals and timelines. Additionally, federal agencies often provide training and resources to support remote teamwork and maintain productivity.

What are the key skills and qualifications needed to thrive in a Remote Federal Telework position, and why are they important?

To thrive in a Remote Federal Telework position, you typically need strong organizational skills, attention to detail, and a background relevant to your federal role, often supported by a relevant degree or federal employment eligibility. Proficiency with virtual collaboration tools (such as Microsoft Teams, Zoom, and secure federal systems) and familiarity with government-specific software are important. Excellent communication, self-motivation, and time management are essential soft skills for independent productivity and effective remote teamwork. These combined abilities ensure accountability, data security, and high performance when working outside a traditional federal office environment.

What is the difference between Remote Federal Telework vs Remote Federal Customer Service Representative?

AspectRemote Federal TeleworkRemote Federal Customer Service Representative
CredentialsVaries by agency, often requires security clearances or specific certificationsTypically requires customer service experience and federal agency knowledge
Work EnvironmentHome-based, federal government systems, secure networksHome-based, federal agency contact centers, secure communication channels
Employer & IndustryFederal government agencies, various departmentsFederal agencies providing customer support services
Search & Comparison IntentUnderstanding telework options within federal jobsComparing federal customer service roles with telework options

Remote Federal Telework involves working remotely for federal agencies across various roles, often requiring security clearances. Remote Federal Customer Service Representatives specifically handle customer inquiries for federal agencies, focusing on communication skills and federal knowledge. Both roles are home-based and serve federal entities, but they differ in job functions and credential requirements.

What is a Remote Federal Telework job?

A Remote Federal Telework job is a position with a federal government agency that allows employees to perform their work duties from a location outside of a traditional government office, often from home or another approved remote site. These jobs are designed to provide flexibility for employees while maintaining productivity and compliance with federal guidelines. Telework opportunities can vary by agency and job role, but generally require reliable internet access, secure communication tools, and adherence to specific telework policies. Employees in these roles typically collaborate with their teams virtually and may occasionally be required to report in person for certain meetings or tasks.
More about Remote Federal Telework jobs
What cities are hiring for Remote Federal Telework jobs? Cities with the most Remote Federal Telework job openings:
What are the most commonly searched types of Federal Telework jobs? The most popular types of Federal Telework jobs are:
What states have the most Remote Federal Telework jobs? States with the most job openings for Remote Federal Telework jobs include:
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Remote Federal Telework jobs near you
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support

Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support

ITC Federal, Inc.

Alexandria, VA • On-site, Remote

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Overview
JOB TITLE: Service Desk Administrator/Help Desk Specialist
GOVERNMENT AGENCY: DOJ EOIR
POSITION INFORMATION: Full-time
LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework); initial 60 days is 100% onsite for training
POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal is seeking a motivated, career and customer-oriented Service Desk Administrator to join our team in Falls Church, VA. This is a hybrid position, supporting the US government. Regular weekly schedule will be 3 days working on site and 2 days working remote. Depending on the position you are hired for, your shift may also include weekend work on Saturdays and Sundays as part of a set schedule. All weekend work will be performed remotely. All weekend work will be performed remotely.This is a fast-paced work environment that offers the opportunity to utilize hands-on experience with a variety of IT solutions to solve mission-critical problems supporting the US government.
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ITC, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.
Responsibilities
RESPONSIBILITIES:
  • Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
  • Add detailed work notes to all assigned tickets until resolved or escalated to another team; Provide status updates when requested
  • Move, setup, and/or install IT hardware for customers
  • Troubleshoot and repair/resolve various issues/requests for peripheral devices
  • Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
  • Update and document inventory changes when necessary
  • Complete other duties as assigned

Qualifications
REQUIRED:
  • Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date)
  • A minimum of 1 year of professional experience in Information Technology or a directly related field, preferred
  • Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person
  • Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
  • Experience working with a trouble ticket management system
  • Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
  • Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment
  • Must be able to work an eight-hour shift between the hours of 6:00 AM to 8:00 PM as assigned

Preferred Qualifications:
  • Bachelor's degree from an accredited university
  • One or more IT certifications such as A+, Security+, Network+, or ITIL
  • Experience working with ServiceNow

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • Candidate must be able to function in general office environment.
  • The person in this position must be able to remain in a stationary position 50% of the time. Regular movement around the campus of large immigration courts is required throughout the day to provide hands-on support to customers.
  • The person in this position must have the ability to lift and move IT equipment weighing up to 50 pounds.

ITC Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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