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Remote Email Customer Support Jobs in Rochester, NY

Athena

Remote Psychotherapist

Rochester, NY · Remote

$50K - $100K/yr

... answer emails in addition to carrying objects no greater than 20 pounds, when needed. Direct ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

What we provide * Full licensing support -- we walk you through getting your Life and Health ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Honeywell

Customer Solutions Software Engineer II

Avon, NY · On-site +1

$99K - $124K/yr

Responsibilities will also include providing support for existing customers of Lenel's Custom Solutions, performing remote and, on-site as needed, installation of Custom Solutions-developed software.

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All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Rochester, NY

Remote Email Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do remote email customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote email customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are some common challenges faced by remote email customer support, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What is a remote email customer support?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote email customer support?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.
What are the most commonly searched types of Email Customer Support jobs in Rochester, NY? The most popular types of Email Customer Support jobs in Rochester, NY are:
What are popular job titles related to Remote Email Customer Support jobs in Rochester, NY? For Remote Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Email Customer Support jobs in Rochester, NY look for? The top searched job categories for Remote Email Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Email Customer Support jobs? Cities near Rochester, NY with the most Remote Email Customer Support job openings:
Remote Email Customer Support jobs near you
Infographic showing various Remote Email Customer Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,554 per year, or $22.9 per hour.

Medical Microbiology Consultant - Remote

micro1 AI

Rochester, NY • Remote

$70 - $90/hr

Part-time

Posted 10 days ago

Job description

Role Title: Microbiologist


Role Type: Contractor


Location: Remote


micro1 is engaging Microbiologists to contribute their scientific expertise to a unique customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Key Responsibilities:

  1. Investigate and analyze the development, morphology, and behavior of microscopic organisms including bacteria, fungi, and algae.
  2. Contribute to the study of the relationship between microorganisms and disease, supporting projects involving medical microbiology.
  3. Assess the impact of antibiotics and other agents on microbial populations, providing insights for AI model accuracy.
  4. Document experimental findings and processes with a focus on clarity for AI training data.
  5. Collaborate with interdisciplinary teams to ensure scientific rigor and data integrity in AI development.
  6. Provide written and verbal expertise on microbiological phenomena and their relevance to real-world and computational contexts.
  7. Utilize rubrics and established evaluation criteria to assess data quality and support AI training workflows.


Required Skills and Qualifications:

  1. Bachelor’s degree or higher in Biology, Microbiology, Chemistry, or a related field.
  2. Extensive knowledge of bacterial, fungal, and algal systems.
  3. Demonstrated expertise in investigating microbial structure and physiology.
  4. Strong written and verbal communication skills for technical and interdisciplinary collaboration.
  5. Ability to document processes and findings clearly for integration into AI systems.
  6. Comfort working independently in a fully remote, digital-first environment.
  7. Attention to detail and commitment to scientific accuracy.


Preferred Qualifications:

  1. Prior experience developing or applying rubrics in scientific or educational contexts.
  2. Experience with AI, machine learning, or annotation projects related to biology or microbiology.
  3. Advanced degree (Master’s or PhD) in a relevant field.

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