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Remote Email Customer Support Jobs in Rochester, NY

Talkiatry

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Talkiatry

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

Talkiatry

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

EnthuZiastic

Growth Hacker - Remote

Geneseo, NY · Remote

... remote position. User Acquisition: * Develop and execute strategies to acquire new users ... customers, or leads through various channels, such as SEO, social media, content marketing, email ...

EnthuZiastic

Growth Hacker - Remote

Rochester, NY · Remote

... remote position. User Acquisition: * Develop and execute strategies to acquire new users ... customers, or leads through various channels, such as SEO, social media, content marketing, email ...

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All JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Rochester, NY

Remote Email Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do remote email customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote email customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are some common challenges faced by remote email customer support representatives, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What are Remote Email Customer Support jobs?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Email Customer Support representative, and why are they important?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.
What are the most commonly searched types of Email Customer Support jobs in Rochester, NY? The most popular types of Email Customer Support jobs in Rochester, NY are:
What are popular job titles related to Remote Email Customer Support jobs in Rochester, NY? For Remote Email Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Email Customer Support jobs in Rochester, NY look for? The top searched job categories for Remote Email Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Email Customer Support jobs? Cities near Rochester, NY with the most Remote Email Customer Support job openings:
Remote Email Customer Support jobs near you
Infographic showing various Remote Email Customer Support job openings in Rochester, NY as of June 2026, with employment types broken down into 61% Full Time, 22% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,554 per year, or $22.9 per hour.
Calendar Clerk - Remote

Calendar Clerk - Remote

Friedman Vartolo LLP

Rochester, NY • On-site, Remote

Other

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Calendar Clerk - Remote

Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.

We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.

The Position

Friedman Vartolo LLP is seeking an experienced Paralegal/Calendar Clerk to join our rapidly growing team. We're looking for bright, enthusiastic individuals, who will bring a strong work ethic and eagerness to grow alongside the firm.

The ideal candidate will have a broad range of experience in either bankruptcy, foreclosure, and/or real estate law. Candidate will meet time sensitive deadlines and must be well organized, have excellent verbal and written communication skills, and able to provide outstanding customer service.

Responsibilities
  • Create and organize the weekly schedule of appearances for the entire firm to schedule/cancel attorneys for appearances based on specific requirements.
  • Responsible for handling emails regarding scheduling conflicts, canceling appearances, and escalated scheduling matters
  • Communicate effectively with clients, defendants, and the Court and input information into firm's case management system.
  • Create appearance outlines with in-depth case chronology to ensure the attorney is prepared for their appearances.
Qualifications
  • 2+ years of experience in lender side default services/real estate litigation
  • Detail oriented
  • Independent worker; Deadline driven
  • Able to manage a heavy work load
  • Confident and comfortable on the phone
  • Works well under pressure
Compensation/Benefits

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.

Location

This position can be remote.

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