2

Remote Email Chat Support Jobs in Rochester, NY (NOW HIRING)

This is a remote position. We're looking to hire a Client Support & Services Specialist who can ... Respond to client and member inquiries through phone, email, and other approved communication ...

Provide day-to-day administrative support to healthcare providers and office teams. * Schedule and ... Respond to routine patient inquiries by phone, email, and other approved communication channels.

Showing results 21-40

Remote Email Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote email chat support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote email chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Rochester, NY?

The most popular types of Email Chat Support jobs in Rochester, NY are:

What are popular job titles related to Remote Email Chat Support jobs in Rochester, NY?

For Remote Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Remote Email Chat Support jobs?

Cities near Rochester, NY with the most Remote Email Chat Support job openings:

Infographic showing various Remote Email Chat Support job openings in Rochester, NY as of September 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Remote Licensed Mental Health Therapist

Rochester, NY • Remote

Full-time

Posted 8 days ago


Job description

Position Overview

Resole Your Life Health Care Inc. is seeking a dedicated and compassionate Licensed Mental Health Therapist to join our growing therapist network. This full-time, remote position allows you to create your own schedule while delivering essential mental health services to our clients. With a competitive salary range of USD 90,000 – 104,000 annually, this role provides an exciting opportunity to make a profound impact on individuals' mental health and well-being.

About the Organization

Resole Your Life Health Care Inc. is committed to connecting independently licensed mental health therapists with clients in need of support. Our organization understands that mental health is crucial for overall wellness and that accessible care can significantly improve lives. We ensure all therapists in our network are well-equipped and supported, facilitating an environment that fosters growth, inclusivity, and diversity.

Work Environment

Our therapists enjoy a fully remote work setting that allows for flexibility in maintaining a work-life balance. You will conduct therapy sessions via video chat, using our secure online platform which provides a user-friendly experience tailored to the requirements of your state license. This professional environment eliminates the stress of commuting and provides a comfortable space to interact with clients.

Key Responsibilities
  • Provide individualized counseling sessions to clients via video chat, helping them address various mental health issues.
  • Facilitate discussions around emotions, experiences, and personal insights to promote self-awareness and resilience.
  • Advocate for clients by actively involving them in the goal-setting process, ensuring their perspectives are valued.
  • Evaluate clients’ mental health conditions, develop, and implement comprehensive treatment plans based on a solution-focused methodology.
  • Utilize evidence-based practices and your clinical expertise to adjust treatment strategies effectively throughout the therapeutic process.
  • Document client progress and treatment outcomes accurately, adhering to state regulations and best-practice standards.
Patient Population / Client Focus

All clients you will work with at Resole Your Life have been pre-screened to ensure stability and low acuity needs. This focus allows you to engage in therapeutic relationships where you can guide clients towards positive changes without the overwhelm of acute crises. Our client base values the ability to choose their therapist based on specialization and demographic background, fostering a connection that enhances therapeutic efficacy.

Qualifications
  • Must possess a Master’s degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling.
  • Hold an independent license, such as LMFT, LMHC, or LCSW, issued by the appropriate state board.
  • Demonstrated capability to make informed professional evaluations and recommendations for treatment.
  • Exceptional interpersonal skills, empathy, and regard for client confidentiality and comfort.
  • Proficiency in computer literacy, enabling effective use of our online therapy portal and administrative systems.
Preferred Experience
  • Experience working with diverse populations and within various demographic settings.
  • Prior experience in a virtual or remote therapy environment is an advantage but not a requirement.
  • Familiarity with treatment modalities and techniques that promote mental wellness and resilience.
Compensation and Benefits
  • A competitive salary ranging from USD 90,000 to 104,000 per year based on hours worked and caseload.
  • Immediate eligibility for a sign-on bonus upon joining our team.
  • Weekly direct deposit, ensuring timely access to your earnings.
  • Full-time counselors receive a monthly healthcare stipend to support their personal wellness.
  • Minimal administrative responsibilities as we handle billing and paperwork, allowing you to focus on client care.
Career Growth Opportunities

At Resole Your Life Health Care Inc., we are committed to professional development and learning. Our structured onboarding process takes as little as three days and includes access to a wealth of resources, including personalized caseload development within 14 days. As you thrive in this role, opportunities for advancement and specialization may arise, allowing you to broaden your skill set and impact even more clients.

Why Join Our Team

Joining Resole Your Life means becoming part of a supportive and passionate community dedicated to improving mental health access. With unlimited client referrals tailored to your specialties, our focus on therapist diversity enriches the network, enhancing service delivery for clients. You will have access to an optimized therapist portal filled with resources aimed at elevating your practice.

Application Information

If you are a licensed mental health therapist looking to make a meaningful difference in clients' lives and enjoy the benefits of a flexible, rewarding work environment, we invite you to apply. Submit your CV today and embark on a fulfilling career journey with Resole Your Life Health Care Inc.