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Remote Email Chat Support Jobs in Jackson, MS (NOW HIRING)

Talkiatry

Remote Therapist - Mississippi

Jackson, MS · Remote

$20K/mo

Our care model, workflows, and infrastructure are intentionally designed to support high-quality ... Learn more Email clinicalcareers@talkiatry.com to connect with a recruiter or check out our ...

XACT

Customer Service Specialist - MS

Jackson, MS · On-site +1

$14.99 - $15/hr

... email, and live chat with product selection, order questions, and everything in between ● Use ... needed to support company growth Who You Are: ● Someone who truly gets excited about making ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Jackson, MS

Remote Email Chat Support information

See Jackson, MS salary details

$12

$22

$38

How much do remote email chat support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote email chat support in Jackson, MS is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are the most commonly searched types of Email Chat Support jobs in Jackson, MS?

The most popular types of Email Chat Support jobs in Jackson, MS are:

What are popular job titles related to Remote Email Chat Support jobs in Jackson, MS?

For Remote Email Chat Support jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Jackson, MS look for?

The top searched job categories for Remote Email Chat Support jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Remote Email Chat Support jobs?

Cities near Jackson, MS with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $47,213 per year, or $22.7 per hour.

Remote Customer Service Representative

Jackson, MS • Remote

Sydiera
See more jobs at Sydieraexternal

$12 - $15/hr

Full-time

Re-posted 11 days ago

Job description

Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known brands. As a Remote Customer Service Representative, you will handle inbound calls, chat, and/or email support to assist customers with inquiries, orders, troubleshooting, and general support needs.

Responsibilities:

Provide outstanding customer service through phone, chat, and/or email.

Assist customers with inquiries, billing issues, product support, and troubleshooting.

Follow company guidelines and scripts to handle various customer concerns professionally.

Maintain accurate records of customer interactions using provided systems.

Adhere to quality and performance metrics to ensure customer satisfaction.

Work independently while following training and ongoing support guidelines.

Qualifications:

Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.

Strong verbal and written communication skills.

Ability to multitask and navigate multiple systems while assisting customers.

Reliable computer (Windows or Mac) and high-speed internet connection.

Quiet workspace free from distractions.

Self-motivated with strong problem-solving skills.

Benefits:

100% remote with flexible scheduling options.

Opportunity to support top-tier brands.

Work-from-home convenience with no commute.

Performance-based incentives and growth opportunities.

How to Apply:

If you are passionate about delivering excellent customer service and want the flexibility of remote work, apply today!