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Entry Level Email Chat Support Jobs in Jackson, MS

NSC

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Madison, MS · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on services. * Fields customer questions and complaints * Identifies and implements ...

NSC

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Pearl, MS · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on services. * Fields customer questions and complaints * Identifies and implements ...

NSC

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Jackson, MS · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on services. * Fields customer questions and complaints * Identifies and implements ...

XACT

Customer Service Specialist - MS

Jackson, MS · Remote

$14.99 - $15/hr

... email, and live chat with product selection, order questions, and everything in between ● Use ... support company growth Who You Are : ● Someone who truly gets excited about making customers ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Jackson, MS

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Jackson, MS? The most popular types of Email Chat Support jobs in Jackson, MS are:
What job categories do people searching Entry Level Email Chat Support jobs in Jackson, MS look for? The top searched job categories for Entry Level Email Chat Support jobs in Jackson, MS are:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Jackson, MS as of July 2026, with employment types broken down into 55% Full Time, 8% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.
Digital Sales Coordinator

Digital Sales Coordinator

Connoisseur Media

Ridgeland, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Connoisseur Media in Jackson, Mississippi, is looking for a highly organized and digitally savvy Digital Sales Coordinator to play a key role in helping our sales team grow and scale digital revenue. This position works closely with our Regional Digital Sales Manager, sales teams, and Connrex Digital operations to develop compelling proposals, streamline processes, and provide best-in-class internal support. If you are passionate about digital marketing, enjoy collaborating with sales teams, and thrive in a fast-paced environment where your work directly impacts revenue and client success, this is an exciting opportunity to be part of a growing and innovative media organization.
Responsibilities
  • Sales Enablement: Create digital strategy proposals, presentations, digital audits, and other sales-related documents. Collaborate with other departments in operations as needed.
  • Technical Skills: Utilize Google Slides, Google Business Suite, and our proposal platform for proposal creation with strong attention to detail.
  • Digital Marketing Passion: Demonstrate a solid understanding of digital marketing strategies (programmatic advertising, SEM, SEO, social media, web design) and present them clearly.
  • Continuous Learning: Stay updated on digital marketing trends, offerings, and platforms.
  • Provide timely and accurate responses to inquiries: Address questions and concerns about products, services, orders, and technical issues through various channels (phone, email, chat).
  • Maintain a high level of customer satisfaction within our sales and operations teams: Strive to exceed internal customer expectations by providing excellent service and building positive relationships.
Requirements
  • Relevant digital marketing or business support experience preferred.
  • Strong technical presentation and communication skills.
  • Organized, detailed, and customer-focused.
  • Experience working closely with a sales team.
Benefits:
Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits.
  • Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD amp;D Coverage, STD, and LTD coverage.
  • Paid Time Off: 17 PTO days and 10 company holidays.
  • 401(k) Retirement Plan: Employer matching to support your future financial goals.
  • Employee Assistance Program: Free support services for you and your household.
Discover Your Passion at Connoisseur!
We are Connoisseur Media, a broadcast and digital media company serving audiences, advertisers, and local communities. Recognized as one of the top 10 radio broadcasters in the U.S., we operate 216 radio stations in 47 markets and run a growing digital marketing business. From music and news to community events, we create media that matters. Through Connrex Digital, we help brands thrive with smart strategies, engaging stories, and expert PR. At our core, people are our passion and the heart of the Company, and we’re proud to be community-minded, with employees who love getting involved and making a difference.
Connoisseur Media is an Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
If you need an accommodation to complete the application process, please contact us at 1-877-459-5750 or recruitment@connmedia.com and include your full name, contact information, and the accommodation needed to assist you with the application process.

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