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Entry Level Email Chat Support Jobs in Jackson, MS

Sharecare

Lead Customer Service Rep

Jackson, MS · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Jackson State University

Administrative Assistant

Jackson, MS · On-site

$15.75 - $21/hr

The position supports large-scale departmental operations including move-in, move-out, recruitment ... Manage departmental communication channels including Google Chat, Microsoft Teams and other ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Jackson, MS

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an entry level email chat support representative?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What is entry level email chat support?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Jackson, MS? The most popular types of Email Chat Support jobs in Jackson, MS are:
What are popular job titles related to Entry Level Email Chat Support jobs in Jackson, MS? For Entry Level Email Chat Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Jackson, MS look for? The top searched job categories for Entry Level Email Chat Support jobs in Jackson, MS are:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Jackson, MS as of July 2026, with employment types broken down into 48% Full Time, and 52% Contract. Highlights an 100% In-person job distribution.

Parts Department Data Processor

Rogers-Dabbs Chevrolet

Brandon, MS

$15/hr

Full-time

Re-posted 26 days ago

Job description

Roger Dabbs Chevrolet is looking to add a parts data processor to our team!

At Rogers Dabbs Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rogers Dabbs Chevrolet is critical to its success.

Rogers Dabbs Chevrolet is seeking a dedicated Parts Data Processor to help provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Rogers Dabbs Chevrolet is looking for an experienced, self-motivated individual to support the parts personnel in selling GM parts.

Key Responsibilities:

  • Call customers to reconcile accounts receivable.
  • Answer phone calls, providing price quotes and other information.
  • Fax or email credits to customers.
  • Process credit applications.
  • Update and manage spreadsheets. 
  • Mail flyers and other items to customers.
  • File manufacturer reimbursement claims.
  • Process freight invoices for payment.
  • Keep current on new products and product updates.
  • Participate in all training programs that are made available.
  • Communicate with freight companies to find lost shipments and schedule return shipments.

Qualifications:

  • An Associates Degree is required or at least 1 year of equivalent job experience.  
  • Qualified applicants will have a professional appearance, high energy, positive attitude, and strong communication skills with an ability to multitask.
  • Reliable, organized, and self-motivated.
  • Strong computer skills, especially in Microsoft Word and Excel.
  • Be friendly, professional, and efficient when working with all customers, both on the phone and in person.
  • Must read and comprehend instructions and information, both orally and in writing. 

This is an entry-level position at an entry-level pay rate of $15.00 per hour. However, we do offer wage increases that are given based on merit after the probationary period. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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