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Customer Support Jobs in Jackson, MS (NOW HIRING)

UpCodes

Customer Support Specialist

Madison, MS · On-site

$14.75 - $19.75/hr

ABOUT THE ROLE We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our full-time support team ...

Eaton

Customer Support Supervisor

Jackson, MS · On-site

$97K - $143K/yr

Eaton's IS AER FMC division is currently seeking a Customer Support Supervisor. This position is based out of our Jackson, MS site. The expected annual salary range for this role is $97000 - $143000 ...

Worldwide TechServices

Dynamic Server Support

Pearl, MS · On-site

$18/hr

Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for ...

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

Vergent LMS

Software Support Analyst

Ridgeland, MS

Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support ...

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Customer Support information

See Jackson, MS salary details

$10

$16

$24

How much do customer support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer support in Jackson, MS is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.22 per hour, depending on experience, location, and employer.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the work of customer support?

Customer support involves assisting customers with inquiries, troubleshooting issues, and providing information about products or services. Support agents often communicate via phone, email, or chat and use tools like customer relationship management (CRM) software to track interactions and resolve problems efficiently.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What are the highest paying customer service jobs?

High-paying customer service roles include customer support managers, technical support specialists, and client services directors, often requiring advanced skills, industry experience, and sometimes certifications. These positions typically offer higher salaries due to increased responsibilities, technical expertise, and leadership duties.

What jobs pay 4000 a week without a degree?

Customer support roles typically do not pay $4,000 a week without advanced skills or management responsibilities. High-paying jobs in this field usually require extensive experience, specialized knowledge, or supervisory positions. Most roles offering such high weekly pay are in sales, real estate, or entrepreneurial ventures rather than standard customer support positions.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

How can I make 2000 a week working from home?

Customer support roles can pay $2000 or more per week if you work full-time, handle high-volume or specialized support, and have strong communication skills. Earning this amount often requires experience, excellent performance, and sometimes working for companies that offer premium or overtime pay. Building skills in technical support, using CRM tools, and maintaining a consistent schedule can help increase earning potential.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Jackson, MS? The most popular types of Customer Support jobs in Jackson, MS are:
What are popular job titles related to Customer Support jobs in Jackson, MS? For Customer Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Jackson, MS look for? The top searched job categories for Customer Support jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Customer Support jobs? Cities near Jackson, MS with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Jackson, MS as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Customer Support Specialist

UpCodes

Madison, MS • On-site

$14.75 - $19.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ABOUT US

Trusted by 800,000 monthly active users, UpCodes (YC S17) is a comprehensive compliance and product research platform that accelerates design to construction in the AEC space. The construction industry suffers from unnecessary costs and complexity; every year billions of dollars are wasted on rework. We’re committed to delivering easy-to-use tools that help designers and builders spend less time finding the right compliance and product resources and more time doing what they love — designing and building. We make a real world tangible impact on the lives of our users and their work of constructing our homes, schools, hospitals, and offices.

ABOUT THE ROLE

We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our full-time support team member, you will have a unique insight into user challenges and will be able to contribute meaningfully to internal discussions around product enhancements. We work closely with our community, and this role will be a pivotal bridge between our team and the end user.
The ideal candidate believes in delivering an above-and-beyond, fundamental human support experience. You enjoy learning about new technical domains and are a problem solver who can dig deep but also knows when to ask for help to uncover solutions. You’re a great communicator and are eager to help our users navigate the platform so they can build affordably, quickly, and enjoyably.

WHAT YOU\'LL DO

  • Help our users get the most out of UpCodes by running point on the support phone line, live chat, and email inbox.

  • Work closely with our Product, Content, and in-house building codes expert teams to answer user questions, solve any challenges, and share feedback.

  • Troubleshoot and report potential bugs to the Engineering team.

  • Serve as a customer advocate and regularly share customer feedback internally to inform product roadmap and strategy.

  • Continually improve internal support documentation and processes, and also take the lead on expanding our external knowledge base.

THE IDEAL CANDIDATE

  • Minimum 2-4 years of experience in a customer-facing role.

  • Fluent in modern, cloud-based work tools (e.g., Google Workspace, Slack, Notion, etc.) — comfortable learning and adopting new SaaS tools quickly

  • Extremely organized and detail-oriented person.

  • Fantastic communicator and conversationalist.

  • A strong desire and willingness to learn and build as our product and processes evolve.

  • A good sense of humor and a down-to-earth personality.

  • A hustling mentality, no ask should be too small or too big — we are looking for someone who understands that small tasks have a huge impact.

Apply