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Customer Support Jobs in Jackson, MS (NOW HIRING)

GovEase

Customer Support Specialist

Madison, MS · On-site

$35K - $45K/yr

We are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow ...

Worldwide TechServices

Dynamic Server Support

Pearl, MS · On-site

$18/hr

Provide customer support for designated equipment * Answer client questions in a professional manner * Accept and deliver all service calls assigned within the established service level agreement for ...

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Customer Support information

See Jackson, MS salary details

$10

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How much do customer support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer support in Jackson, MS is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.22 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Jackson, MS?

The most popular types of Customer Support jobs in Jackson, MS are:

What are popular job titles related to Customer Support jobs in Jackson, MS?

For Customer Support jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Jackson, MS look for?

The top searched job categories for Customer Support jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Customer Support jobs?

Cities near Jackson, MS with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $34,792 per year, or $16.7 per hour.

Customer Support Specialist

Madison, MS • On-site

GovEase
IT Services • 11 - 50 employees
Learn more about GovEaseexternal

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description


We are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow our business across the United States. As a Customer Support Specialist, your responsibilities include providing support to customers via calls, emails and live chats
Responsibilities:
  • Manage incoming/outgoing customer calls, emails, and live chats
  • Log conversations and interactions through our support solution
  • Handle customer complaints and questions while providing solutions
  • Maintain in-depth knowledge of GovEase products and technologies

Requirements
  • Bachelor's Degree
  • Proven support experience
  • Communication and presentation skills
  • Patience and ability to respond effectively to different customer situations
  • Familiar with ticketing systems, software, and practices
  • Working knowledge of Microsoft Office applications, Excel, Word, Teams

Benefits
  • Competitive Salary
  • Blue Cross & Blue Shield Health Insurance
  • Guardian Dental Insurance
  • Long-Term Disability Insurance
  • Optional Vision Insurance
  • 401(k) Discretionary Matching Plan
  • Generous Paid Time Off, Sick Days, & Company Holidays
  • Voluntary Benefits: Short-Term Disability, Life Insurance (Whole or Term), Accident Insurance, Hospital Indemnity Insurance, Cancer Insurance, Critical Illness Insurance.

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