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Weekend Chat Support Jobs in Jackson, MS (NOW HIRING)

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Weekend Chat Support information

See Jackson, MS salary details

$12

$22

$38

How much do weekend chat support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for weekend chat support in Jackson, MS is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Jackson, MS? The most popular types of Chat Support jobs in Jackson, MS are:
What are popular job titles related to Weekend Chat Support jobs in Jackson, MS? For Weekend Chat Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Jackson, MS look for? The top searched job categories for Weekend Chat Support jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Weekend Chat Support jobs? Cities near Jackson, MS with the most Weekend Chat Support job openings:
Customer Service Chat Representative - 100% Remote

Customer Service Chat Representative - 100% Remote

frontdoor, Inc.

Jackson, MS โ€ข Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago


Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visitย frontdoorhome.com.

Responsibilities

Summary:

As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience.ย 

Responsibilities:ย 

  • Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
  • Explains and upholds contract coverage to customers and/or contractors
  • Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
  • Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
  • May assume other duties as assigned
Qualifications

Minimum Education, Licensure and Professional Certification requirements:High school diploma or general education degree (GED) requiredย 

Minimum Experience required: 1+ years of experienceย preferred

Required Skills:ย 

  • Computer literacy
  • Problem solving and decision making
  • Attention to detail
  • Multi-tasking
  • Adapt to a fast-paced environment

Preferred Skills:ย 

  • Customer service experience and/or training
Other/State Specific

This role pays between $16ย to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.ย 

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At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.ย 

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Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.ย 

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Learn more about benefits at Frontdoor.ย 

Employment Type: FULL_TIME