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Full Time Chat Support Jobs in Jackson, MS (NOW HIRING)

All JobsChat Support JobsFull Time Chat Support JobsFull Time Chat Support Jobs in Jackson, MS

Full Time Chat Support information

See Jackson, MS salary details

$12

$22

$38

How much do full time chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for full time chat support in Jackson, MS is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is full time chat support?

Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.

What is the difference between Full Time Chat Support vs Part Time Chat Support?

AspectFull Time Chat SupportPart Time Chat Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic customer service skills, sometimes specific certificationsSame as full-time, often less strict
Work EnvironmentRemote or office-based, fast-paced customer service settingRemote or flexible, similar environment
Employer UsageCommon in customer service departments of various industriesUsed by companies needing flexible support staffing

Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.

Are remote full time chat support jobs legit?

Remote full-time chat support jobs are legitimate positions offered by companies to handle customer inquiries via online chat platforms. They typically require good communication skills, familiarity with chat software, and sometimes specific product knowledge. Job seekers should verify the employer's credibility and be cautious of scams that ask for upfront payments or personal information.

How do you become a full time chat support?

To become a full-time chat support agent, candidates typically need strong communication skills, basic computer literacy, and familiarity with chat or customer support software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Full-time roles often involve working scheduled shifts, including evenings and weekends, depending on the company's needs.

What are some common challenges faced in a full time chat support role, and how can they be managed?

A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.

What are the key skills and qualifications needed to thrive as a full time chat support specialist?

To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Support jobs in Jackson, MS?

The most popular types of Chat Support jobs in Jackson, MS are:

What job categories do people searching Full Time Chat Support jobs in Jackson, MS look for?

The top searched job categories for Full Time Chat Support jobs in Jackson, MS are:

Full Time Chat Support jobs near you
Infographic showing various Full Time Chat Support job openings in Jackson, MS as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,213 per year, or $22.7 per hour.

Customer Service Representative - Technical

Disabled Veteran Solutions

Bentonia, MS • On-site

$18.92/hr

Full-time

Posted 7 days ago

Job description

Customer Service Representative - Technical
Disabled Veteran Solutions (DVS)
Pay: $18.92/hour
Status: Full-Time Regular (36-40 hours/week)
Location: Remote, must reside in PA, TX, MS, or VA.
About Disabled Veteran Solutions
Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.
Position Overview
The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.
Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.
Key Responsibilities
Customer interactions may include, but are not limited to:
  • Reviewing and updating toll account information
  • Processing tolls, violations, and related inquiries
  • Resolving toll charge disputes
  • Assisting with congestion pricing questions
  • Guiding customers through application status checks and walkthroughs

Additional responsibilities include:
  • Managing a high volume of inbound inquiries in a timely and professional manner
  • Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
  • Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
  • Creating, documenting, and reviewing service requests accurately
  • Collaborating with internal departments to ensure customer issues are fully resolved
  • Delivering consistently high-quality customer service across all interactions
Training & Attendance Requirements (Mandatory)
Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.
  • No time off, late arrivals, or early departures are permitted during training or nesting
  • Failure to meet attendance requirements during training may result in termination
  • Two assessments must be passed during and at the conclusion of training to meet employment requirements

Training Schedule:
  • Training Start: 9/11/2026
  • Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday
  • Training Duration: Approximately 3 weeks

Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.
Work Schedule & Availability
  • Open availability required Monday-Sunday
  • Scheduled 5 days per week
  • Every other Saturday required (counted as one of the 5 scheduled days)

Production Hours:
  • Monday-Friday: Between 7:00 AM - 7:30 PM EST
  • Saturday & Sunday: Between 8:00 AM - 2:30 PM EST You WILL be scheduled every other Saturday

Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.
Overtime is paid for hours worked over 40 in a workweek.
Compensation & Benefits
  • $18.92/hour - Paid Weekly
  • Paid training at the applicable hourly rate
  • Benefits after 90 Day Probationary period is completed
Equipment & Technical Requirements
  • A Company-issued computer and headset will be provided for performing job functions.

Candidates must have:
  • Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)
  • A private, dedicated workspace suitable for remote work

Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.
Minimum Qualifications
  • High school diploma or GED required
  • Minimum of 6 months customer service experience (call center experience preferred)
  • Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
  • Basic to advanced computer proficiency and ability to navigate multiple systems required
  • Ability to troubleshoot common technical issues
  • Ability to pass background check and drug screening (no cost to candidate)
  • Professional, dependable, and able to adhere to strict attendance and scheduling requirements
Additional Employment Information
  • This is a full-time position; part-time roles are not available
  • Schedules are assigned based on program needs
  • Lunch and break schedules are assigned and must be adhered to
Ready to Apply?
If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.
A pre-employment drug screening and criminal background check are required prior to employment.

Apply