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Remote Chat Support Jobs in Jackson, MS (NOW HIRING)

ABC Legal Services

Court Support Specialist

Jackson, MS · Remote

$15/hr

The Court Support team works with courts all throughout the country to ensure that upwards of 100 ... This position is remote but located in Mississippi. Key Responsibilities: * Reach out to courts on ...

New

XACT

Customer Service Specialist - MS

Jackson, MS · Remote

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals who have an interest in ... support from your secure home office. We aim to delight every customer every day. As a Customer ...

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Jackson, MS

Remote Chat Support information

See Jackson, MS salary details

$12

$22

$38

How much do remote chat support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote chat support in Jackson, MS is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Jackson, MS? The most popular types of Chat Support jobs in Jackson, MS are:
What are popular job titles related to Remote Chat Support jobs in Jackson, MS? For Remote Chat Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Jackson, MS look for? The top searched job categories for Remote Chat Support jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Remote Chat Support jobs? Cities near Jackson, MS with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Jackson, MS as of July 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,213 per year, or $22.7 per hour.
Customer Service Chat Representative - 100% Remote

Customer Service Chat Representative - 100% Remote

frontdoor, Inc.

Jackson, MS • Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As a Customer Care Associate you will represent the business unit to customers and business partners (e.g., contractors, realtors, etc.). You will acquire knowledge and understanding of product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. You are responsible for providing every customer with the best possible service experience. 

Responsibilities: 

  • Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage
  • Explains and upholds contract coverage to customers and/or contractors
  • Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
  • Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses
  • May assume other duties as assigned
Qualifications

Minimum Education, Licensure and Professional Certification requirements:High school diploma or general education degree (GED) required 

Minimum Experience required: 1+ years of experience preferred

Required Skills: 

  • Computer literacy
  • Problem solving and decision making
  • Attention to detail
  • Multi-tasking
  • Adapt to a fast-paced environment

Preferred Skills: 

  • Customer service experience and/or training
Other/State Specific

This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. 

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more. 

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. 

 

Learn more about benefits at Frontdoor. 

Employment Type: FULL_TIME

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