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Tech Connect Chat Support Jobs in Jackson, MS (NOW HIRING)

Lorven Technologies

Business Analyst

Jackson, MS · On-site

... technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or ...

ZEUS SOLUTIONS INC

Business Analyst

Jackson, MS · On-site

... technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or ...

ZEUS SOLUTIONS INC

Business Analyst

Jackson, MS · On-site

... technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or ...

ZEUS SOLUTIONS INC

Business Analyst

Jackson, MS · On-site

... technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or ...

HireITPeople

Business Analyst

Jackson, MS · On-site

... technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or ...

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Tech Connect Chat Support information

See Jackson, MS salary details

$23.5K

$37.9K

$57.5K

How much do tech connect chat support jobs pay per year?

As of Jul 31, 2026, the average yearly pay for tech connect chat support in Jackson, MS is $37,890.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $41,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are popular job titles related to Tech Connect Chat Support jobs in Jackson, MS? For Tech Connect Chat Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Jackson, MS look for? The top searched job categories for Tech Connect Chat Support jobs in Jackson, MS are:
Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Jackson, MS as of July 2026, with employment types broken down into 1% Locum Tenens, 56% Full Time, 11% Part Time, and 32% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $37,890 per year, or $18.2 per hour.

System Support Analyst- SNAP/TANF Eligibility Systems

HTC Global Services

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

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Job Title: System Support Analyst- SNAP/TANF Eligibility Systems
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Overview / Summary
We are seeking an experienced System Support Analyst to provide frontline technical support for users and ensure efficient resolution of help desk-related issues in support of the Success data conversion project. In this role, you will serve as the primary point of contact for user support, diagnose software issues, resolve inquiries involving manual data manipulation, and document incidents to support ongoing business operations.
The position requires close collaboration with DHS program areas and technical staff to address business and information technology needs. You will be responsible for managing support requests received through phone, email, chat, and the JIRA ticketing system, ensuring issues are properly documented, prioritized, tracked, and escalated when necessary. Success in this role requires strong communication skills, critical-thinking abilities to identify root causes, and a structured approach to incident documentation that supports future system enhancements and continuous operational improvement.
Key Responsibilities
  • Serve as the primary point of contact for users experiencing help desk-related issues.
  • Diagnose software problems and resolve user inquiries involving manual data manipulation.
  • Document incidents in the JIRA ticketing system, email communications, or data log spreadsheets.
  • Support seamless business operations for the Success data conversion project.
  • Interact with DHS program areas and technical staff regarding business and information technology needs.
  • Receive, document, prioritize, and track support requests from phone calls, emails, and chat portals.
  • Identify complex or recurring issues and escalate them to supervisors or managers for resolution.
  • Communicate effectively with users, including handling user frustration and providing clear policy resolutions.
  • Apply critical thinking skills to diagnose root causes of issues.
  • Document incidents thoroughly to support future system enhancements.

Required Qualifications
  • Minimum 5 years of experience with automated systems for determining benefits for:
    • SNAP
    • TANF
    • SNAP Employment & Training (E&T)
  • Experience serving as the primary point of contact for help desk support issues.
  • Experience diagnosing software problems and resolving user inquiries.
  • Experience managing, documenting, prioritizing, and tracking support requests.
  • Strong verbal and written communication skills.
  • Strong critical-thinking and problem-solving skills.
  • Advanced experience with Windows operating systems.
  • Intermediate experience with Windows PC hardware.

Preferred Qualifications
  • Proficiency with JIRA (documented change system).
  • Proficiency with Windows applications.
  • Certified Professional Business Analyst (CPBA).
  • Intermediate experience with Mainframe operating systems.
  • Intermediate experience with Linux operating systems.
  • Intermediate experience with SQL Server.
  • Intermediate experience with ADABAS.
  • Intermediate experience with Data Quality practices

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What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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