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Chat Agent Jobs in Jackson, MS (NOW HIRING)

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS · On-site

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching ...

AAA

Life Sales Agent

Ridgeland, MS

$87K - $113K/yr

Life Sales Agent If you are a career-minded, service-driven individual looking to join a fast-paced organization that is nationally known, then you have arrived. With our strong AAA products ...

Liveops

Remote Customer Service Agent

Brandon, MS · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Jackson, MS · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

BankPlus

ITM Agent - Ridgeland, MS

Ridgeland, MS · On-site

$13 - $17.25/hr

The ITM Agent is responsible for providing excellent customer service to customers. Duties and Responsibilities: * Provide the best possible service to all customers and ensure team members uphold ...

XACT

Customer Service Specialist - MS

Jackson, MS · Remote

$14.99 - $15/hr

... live chat with product selection, order questions, and everything in between ● Use active ... Laptops are not eligible for the work-at-home agent program. • A 19″ flat panel monitor ...

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All JobsChat Agent JobsChat Agent Jobs in Jackson, MS

Chat Agent information

See Jackson, MS salary details

$4

$14

$21

How much do chat agent jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for chat agent in Jackson, MS is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.78 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How to make $1000 a week remotely?

A chat agent can earn $1000 a week remotely by working multiple shifts, providing high-quality customer support, and gaining experience to handle more complex inquiries. Increasing hourly rates through specialized skills or certifications and working for multiple clients or companies can also boost income. Consistent performance and efficient communication are key to reaching higher earnings in this role.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools. Having a quiet work environment and being able to work flexible hours can also be beneficial.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How much do chat agents make?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, especially for agents with specialized skills or certifications in customer service tools.

Are chat agent jobs legit?

Chat agent jobs are legitimate positions where individuals handle customer inquiries via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Jackson, MS? The most popular types of Chat Agent jobs in Jackson, MS are:
What are popular job titles related to Chat Agent jobs in Jackson, MS? For Chat Agent jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Jackson, MS look for? The top searched job categories for Chat Agent jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for Chat Agent jobs? Cities near Jackson, MS with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Jackson, MS as of July 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $31,079 per year, or $14.9 per hour.

CALL CENTER AGENT

Mississippi Sports Medicine

Jackson, MS

$13 - $17.25/hr

Full-time

Re-posted 24 days ago

Job description

CALL CENTER AGENT

Description:

Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

  • Graduate of four-year high school or equivalent (GED).

Experience:

  • One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.

ESSENTIAL FUNCTIONS:

The essential functions include, but are not limited to, the following:

  • Schedule patients for 20 physicians
  • Demonstrate empathy and active listening during patient calls
  • Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
  • Provide timely response to patient and supervisor requests
  • A strong desire to strive for excellence and happiness in helping others
  • Strive to answer all calls pleasantly, and be helpful with their requests
  • Must have full-time availability
  • Fluent in English, both written and spoken
  • Comfortable with computer and telephone systems, training will be provided

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/CCRole to start the assessment

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