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On Call Entry Level Desktop Support Jobs in Jackson, MS

Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile ... Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for ...

Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile ... Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for ...

On Call Entry Level Desktop Support information

See Jackson, MS salary details

$12

$20

$28

How much do on call entry level desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for on call entry level desktop support in Jackson, MS is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $21.59 per hour, depending on experience, location, and employer.

What is the difference between On Call Entry Level Desktop Support vs Help Desk Technician?

AspectOn Call Entry Level Desktop SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentOn-site or remote support, often on-call basisHelp desk or call center environment, primarily remote
Job ResponsibilitiesResponds to urgent desktop issues, troubleshooting, on-call supportResponds to user tickets, troubleshooting, providing technical support
Industry UsageIT support, service providers, corporate IT departmentsIT support, customer service, internal tech support

Both roles involve technical support and similar certifications, but On Call Entry Level Desktop Support emphasizes urgent, on-demand troubleshooting often outside regular hours, while Help Desk Technicians handle user issues primarily through ticketing systems during standard hours.

What are popular job titles related to On Call Entry Level Desktop Support jobs in Jackson, MS? For On Call Entry Level Desktop Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching On Call Entry Level Desktop Support jobs in Jackson, MS look for? The top searched job categories for On Call Entry Level Desktop Support jobs in Jackson, MS are:
What cities near Jackson, MS are hiring for On Call Entry Level Desktop Support jobs? Cities near Jackson, MS with the most On Call Entry Level Desktop Support job openings:
Infographic showing various On Call Entry Level Desktop Support job openings in Jackson, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,624 per year, or $20 per hour.

IT Support Engineer I

The Solutions Team Inc

Flowood, MS • On-site

Full-time

Medical, PTO

Re-posted 26 days ago


Job description

Description

Position Overview

The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.

Key Responsibilities & Daily Tasks

  • Monitor and respond to incoming service tickets within SLA guidelines
  • Provide remote support via phone, email, and remote access tools
  • Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
  • Manage user accounts and basic Active Directory tasks
  • Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Document all work clearly and professionally
  • Escalate issues to Level II Engineers when appropriate
  • Assist with onboarding and offboarding tasks
  • Participate in on-call rotation as assigned


Requirements

Required Skills & Qualifications

  • 1-3 years of help desk or desktop support experience (MSP preferred)
  • Strong working knowledge of Windows and Microsoft 365
  • Foundational networking knowledge
  • Strong communication and customer service skills

Preferred Qualifications

  • CompTIA or Microsoft certifications
  • Experience with ConnectWise, N-able, BeyondTrust, Huntress
  • Basic PowerShell knowledge
  • macOS/iOS support experience

Benefits & Perks

  • Paid Time Off (PTO) and company-observed paid holidays
  • Health insurance options for eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities