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Remote Email Chat Support Jobs in McComb, MS (NOW HIRING)

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in McComb, MS

Remote Email Chat Support information

See McComb, MS salary details

$12

$22

$38

How much do remote email chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote email chat support in McComb, MS is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $24.47 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What job categories do people searching Remote Email Chat Support jobs in McComb, MS look for? The top searched job categories for Remote Email Chat Support jobs in McComb, MS are:
What cities near McComb, MS are hiring for Remote Email Chat Support jobs? Cities near McComb, MS with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in McComb, MS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,714 per year, or $22.5 per hour.

Customer Service Representative - Technical

Disabled Veteran Solutions

Tylertown, MS • Remote

$18.92/hr

Full-time, Part-time

Posted 3 days ago

New

Job description

Customer Service Representative - TechnicalDisabled Veteran Solutions (DVS)Pay: $18.92/hour Status: Full-Time Regular (36–40 hours/week)Location: Remote, must reside in PA, TX, MS, or VA. About Disabled Veteran SolutionsDisabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.Position OverviewThe Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.Key ResponsibilitiesCustomer interactions may include, but are not limited to:Reviewing and updating toll account informationProcessing tolls, violations, and related inquiriesResolving toll charge disputesAssisting with congestion pricing questionsGuiding customers through application status checks and walkthroughsAdditional responsibilities include:Managing a high volume of inbound inquiries in a timely and professional mannerWorking suspended customer accounts to bring them current while educating customers on best practices to maintain account standingIdentifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolutionCreating, documenting, and reviewing service requests accuratelyCollaborating with internal departments to ensure customer issues are fully resolvedDelivering consistently high-quality customer service across all interactionsTraining & Attendance Requirements (Mandatory)Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.No time off, late arrivals, or early departures are permitted during training or nestingFailure to meet attendance requirements during training may result in terminationTwo assessments must be passed during and at the conclusion of training to meet employment requirementsTraining Schedule:Training Start: 9/11/2026 Training Hours: 8:30 AM – 5:00 PM EST, Monday–FridayTraining Duration: Approximately 3 weeksWebcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.Work Schedule & AvailabilityOpen availability required Monday–SundayScheduled 5 days per weekEvery other Saturday required (counted as one of the 5 scheduled days)Production Hours:Monday–Friday: Between 7:00 AM – 7:30 PM ESTSaturday & Sunday: Between 8:00 AM – 2:30 PM EST You WILL be scheduled every other SaturdaySchedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.Overtime is paid for hours worked over 40 in a workweek.Compensation & Benefits$18.92/hour - Paid WeeklyPaid training at the applicable hourly rateBenefits after 90 Day Probationary period is completedEquipment & Technical RequirementsA Company-issued computer and headset will be provided for performing job functions.Candidates must have:Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)A private, dedicated workspace suitable for remote workCandidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.Minimum QualificationsHigh school diploma or GED requiredMinimum of 6 months customer service experience (call center experience preferred)Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluentlyBasic to advanced computer proficiency and ability to navigate multiple systems requiredAbility to troubleshoot common technical issuesAbility to pass background check and drug screening (no cost to candidate)Professional, dependable, and able to adhere to strict attendance and scheduling requirementsAdditional Employment InformationThis is a full-time position; part-time roles are not availableSchedules are assigned based on program needsLunch and break schedules are assigned and must be adhered toReady to Apply?If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth. A pre-employment drug screening and criminal background check are required prior to employment.