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Remote Email Chat Support Jobs in Utah (NOW HIRING)

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

We provide comprehensive training and ongoing support. What You'll Do * Coordinate reservations for ... Respond to customer inquiries by phone, email, and online communication platforms * Research ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... chat groups and email Build relationships with advisors, internal departments and suppliers Team ...

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

... phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most ... support, or help desk roles, ideally in a SaaS or software environment. * Excellent verbal and ...

ForgeFit

Remote Inside Sales Representative

Provo, UT · On-site +1

Conduct virtual consultations with prospects via phone, video, and email * Educate potential ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

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Showing results 21-40

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Utah

Remote Email Chat Support information

See Utah salary details

$13

$23

$40

How much do remote email chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote email chat support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Utah? The most popular types of Email Chat Support jobs in Utah are:
What are popular job titles related to Remote Email Chat Support jobs in Utah? For Remote Email Chat Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Utah look for? The top searched job categories for Remote Email Chat Support jobs in Utah are:
What cities in Utah are hiring for Remote Email Chat Support jobs? Cities in Utah with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Utah as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,323 per year, or $23.7 per hour.

Digital Sales and Service Representative

1-800 Contacts

Draper, UT • On-site, Remote

$15/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Who we are
SeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job
At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!
  • Start Date: August 31, 2026
  • Train and work remotely from approved states (Utah, North Carolina and Texas)
  • Training: Three weeks (10AM - 5 PM MST, M-F; 7/27-8/14) 100% attendance is mandatory
  • Full-time (40 hours per week)
  • Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MST)
  • Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
  • Required weekend shift
Why you'll love us
  • Monthly performance bonuses for those who qualify (up to $6 per hour)
  • Ownership of your development with support from leaders dedicated to fostering growth
  • Bi-annual performance reviews
  • A safe, respectful, and inclusive work environment
What you'll do
  • Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
  • This is a sales job; you will consult customers on the best value for their contact lens purchases on each call
  • Reply to incoming emails or mms from customers as business needs require
  • Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
  • Request prescriptions via phone from eye care providers as needed
  • Provide world class customer service in a fast-paced, dynamic environment
  • Identify and resolve problems in a way that creates a positive customer experience
  • Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics
  • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
  • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
  • Perform other duties as assigned by leadership
What you'll need
  • High school diploma (or GED equivalent)
  • 2-3 years minimum customer service experience
  • Chat sales and Contact Center experience a plus!
  • Great typing skills (at least 40 words per minute) and technical proficiency
  • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
  • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
  • Ability to multitask and prioritize at the same time
  • Positive, driven and solution-oriented mindset
  • Ability to show up to work on time and work your scheduled shift
Perks
  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Free eye exams for your immediate family and dependents
  • Deep discounts on contact lenses, glasses lenses and glasses frames
  • Tuition reimbursement for eligible courses

Approved remote working locations (permanent residence): North Carolina, Texas and Utah
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Remote
To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.
It is anticipated this position will have a salary within the range listed below, depending on the candidate's qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.
United States Remote Salary Range
$15-$21 USD

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