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Remote Email Chat Support Jobs in Layton, UT (NOW HIRING)

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Remote Email Chat Support information

See Layton, UT salary details

$13

$23

$40

How much do remote email chat support jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote email chat support in Layton, UT is $23.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.77 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are popular job titles related to Remote Email Chat Support jobs in Layton, UT? For Remote Email Chat Support jobs in Layton, UT, the most frequently searched job titles are:
What job categories do people searching Remote Email Chat Support jobs in Layton, UT look for? The top searched job categories for Remote Email Chat Support jobs in Layton, UT are:
What cities near Layton, UT are hiring for Remote Email Chat Support jobs? Cities near Layton, UT with the most Remote Email Chat Support job openings:
Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Layton, UT as of July 2026, with employment types broken down into 2% Locum Tenens, 59% Full Time, 7% Part Time, and 32% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,225 per year, or $23.7 per hour.

Email Retention Marketing Manager (Remote)

CrucialPoint Agency

Salt Lake City, UT • Remote

$30 - $45/hr

Full-time

Re-posted 21 days ago

Job description

About the Role

As an Email Retention Marketing Manager at CrucialPoint, you will own the strategy, execution, and optimization of lifecycle and retention marketing programs for enterprise and high-growth ecommerce brands.

This role blends strategic thinking, technical execution, and data-driven optimization. You'll work closely with clients and internal teams to design high-impact email and lifecycle programs that drive engagement, retention, and revenue at scale.

This role requires a deep understanding of email marketing best practices, retention marketing principles, and analytics, along with a creative mindset to develop compelling content.

If you thrive in complex environments, enjoy translating business goals into sophisticated retention strategies, and are comfortable working across enterprise ESPs, this role is for you.

Why Work With Us

CrucialPoint is a full-service retention marketing agency focused on building durable, performance-driven lifecycle programs for ecommerce brands.

As an Email Retention Marketing Manager, you will:

  • Work with well-known and fast-growing ecommerce brands
  • Own meaningful client relationships and strategy
  • Collaborate with experienced strategists, creatives, and technical specialists
  • Operate in a supportive, remote-first environment that values autonomy and accountability
  • Have opportunities for growth and flexible scheduling

Responsibilities

Strategy & Execution
  • Develop and execute comprehensive email and lifecycle marketing strategies aligned with client goals and retention best practices.
  • Build, optimize, and maintain automated flows, lifecycle programs, and signup experiences to drive acquisition, engagement, retention, and revenue.
  • Create and manage content calendars that align messaging, timing, and audience strategy across campaigns and automations.
Client Collaboration
  • Partner closely with clients and Client Account Managers to translate business objectives into effective retention strategies.
  • Serve as a primary point of contact for assigned clients, proactively addressing questions, performance insights, and optimization opportunities.
  • Present recommendations and performance insights clearly and confidently to stakeholders.
Technical & Platform Management
  • Manage and optimize ESPs and lifecycle tools, ensuring proper configuration, integrations, and performance.
  • Conduct regular audits related to deliverability, segmentation, personalization, and responsive design.
  • Identify technical issues and collaborate with internal teams to resolve them efficiently.
Data Analysis & Optimization
  • Monitor and analyze lifecycle performance metrics including engagement, repurchase rate, LTV, revenue contribution, and list growth.
  • Translate data into actionable insights and optimization recommendations.
  • Identify revenue and retention opportunities and propose strategic tests and improvements.
  • Produce accurate, clear reporting to support data-driven decisions.
Quality Assurance & Collaboration
  • Perform QA on campaigns and automations to ensure accuracy, consistency, and best-practice execution.
  • Collaborate with copy, design, implementation, and account teams to deliver cohesive, high-quality programs.
  • Support team knowledge-sharing and continuous improvement.
Continuous Learning
  • Stay current on retention marketing trends, ESP capabilities, and regulatory requirements (CAN-SPAM, GDPR, etc.).
  • Adapt strategies to evolving consumer behavior and platform updates.
Requirements & Qualifications
  • B2C experience required, with a strong preference for enterprise or large-scale ecommerce brands.
  • 3+ years of experience owning or heavily contributing to email and lifecycle retention programs (email, SMS, push, and/or direct mail).
  • Demonstrated ability to identify revenue opportunities and build retention-focused content and lifecycle strategies.
  • Hands-on experience with at least one major ESP (Braze, Klaviyo would be ideal.) We are ESP-agnostic and value strong fundamentals and the ability to learn new platforms.
  • Working knowledge of HTML/CSS for email customization.
  • Familiarity with ecommerce platforms (e.g., Shopify), CRMs, CDPs, and analytics tools such as Google Analytics.
  • Strong analytical skills with the ability to turn data into clear recommendations.
  • Excellent written and verbal communication skills.
  • Highly organized, detail-oriented, and comfortable managing multiple clients or initiatives.
  • Self-motivated and effective in a remote work environment.
About CrucialPoint

CrucialPoint is a full-service retention marketing agency specializing in email, SMS, push, loyalty, and lifecycle strategy for ecommerce brands. We focus on solving complex problems, building scalable systems, and delivering measurable results. Our team thrives on curiosity, collaboration, and operational excellence. Join our team and be part of our mission to provide innovative solutions and drive success for our clients.
This is a remote work-from-home position open to NAM and LATAM candidates.