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Remote Email Chat Support Jobs in Payson, UT (NOW HIRING)

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

... phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most ... support, or help desk roles, ideally in a SaaS or software environment. * Excellent verbal and ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$35K - $70K/yr

We provide comprehensive training and ongoing support. What You'll Do * Coordinate reservations for ... Respond to customer inquiries by phone, email, and online communication platforms * Research ...

HB Travels

Booking Coordinator (Remote)

Provo, UT · Remote

$16.50 - $21/hr

We provide comprehensive training and ongoing support. What You#39;ll Do * Coordinate reservations ... Respond to customer inquiries by phone, email, and online communication platforms * Research ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

... support clients throughout every stage of their travel journey. In this client-facing role, you ... Respond promptly and professionally to client inquiries via phone, email, and messaging platforms ...

ForgeFit

Remote Inside Sales Representative

Provo, UT · On-site +1

Conduct virtual consultations with prospects via phone, video, and email * Educate potential ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

Talkiatry

Remote Therapist - Utah

Provo, UT · Remote

$70K - $90K/yr

Our care model, workflows, and infrastructure are intentionally designed to support high-quality ... Learn more Email clinicalcareers@talkiatry.com to connect with a recruiter or check out our ...

Talkiatry

Remote Psychiatrist (MD/DO) - Utah

Provo, UT · Remote

$325K - $375K/yr

Full operational support, including scheduling, billing, intake coordination, and licensing ... Learn more Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our ...

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Remote Email Chat Support information

See Payson, UT salary details

$13

$23

$40

How much do remote email chat support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote email chat support in Payson, UT is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $25.67 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What cities near Payson, UT are hiring for Remote Email Chat Support jobs?

Cities near Payson, UT with the most Remote Email Chat Support job openings:

Infographic showing various Remote Email Chat Support job openings in Payson, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,075 per year, or $23.6 per hour.

Accounting / Accountant - Client & Customer Support

Provo, UT • Remote

Caselle
Software Development • 51 - 200 employees
Learn more about Caselleexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.A few things that will help you succeed in this role:Accounting or bookkeeping experience.Knowledge around financial statements, debits and credits, and full-cycle accounting principles.AP or AR knowledge.1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.Excellent verbal and written communication skills - you're clear, empathetic, and professional.A knack for troubleshooting and problem-solving, paired with curiosity and patience.Comfort with technology and a genuine desire to help people succeed with it.In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.
Job Posted by ApplicantPro