Remote Email Chat Support Jobs in Utah (NOW HIRING)

*This is a permanent remote position. Must be located in Central Standard Time (CST) OR MOUNTAIN TIME (MT). Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are able to travel to Headquarters during the first week of employment.

Must have lighting/electrical industry experience to be considered.*

About Keystone Technologies:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

Who We Are:

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

Our Core Values

• Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

• Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.

• Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.

• Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

• Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

The Opportunity:

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Your Impact:

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management

• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls

• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing

• Serve as liaison between our Sales Agencies, Distributors & Territory Managers

• Answer questions via email or phone regarding existing orders in a timely manner

• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies

• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner

• Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

What you bring:

• Bachelor's in Business Administration or related field preferred

• Lighting industry experience and product knowledge required

• 1-2 years of sales experience in similar inside sales role

• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations

• Proficiency in Microsoft Office, specifically Outlook, Teams and Excel

• Experience with CRM software and Prophet 21 preferred

• Strong analytical and problem-solving skills

• Demonstrated exceptional organizational skills and attention to detail

• Ability to perform time-sensitive work environment

• Comfortable with phone interaction with very good verbal communication skills

• Work well independently or on a team

• Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.