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Remote Dispatch Jobs in Raleigh, NC (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Jet Excellence

Fleet Scheduler

Raleigh, NC · Remote

Prior experience in Part 135 charter aviation, preferably within flight operations, dispatch, fleet ... Remote * Schedule: 4 days on / 3 days off * Minimum 2 consecutive days off per rotation ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Integrityfex

Client Services Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet their financial goals. We provide ...

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Showing results 21-40

All JobsDispatch JobsRemote Dispatch JobsRemote Dispatch Jobs in Raleigh, NC

Remote Dispatch information

See Raleigh, NC salary details

$29.2K

$61.1K

$100.6K

How much do remote dispatch jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote dispatch in Raleigh, NC is $61,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $69,500.00 per year, depending on experience, location, and employer.

What is a remote dispatch?

A Remote Dispatch job involves coordinating and managing the scheduling and routing of service personnel, vehicles, or shipments from a remote location, often using specialized software and communication tools. Remote dispatchers ensure that resources are deployed efficiently and that customer needs are met promptly, all while working from home or another offsite location. These roles are common in industries such as transportation, logistics, emergency services, and field service management. Excellent communication, organizational, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote dispatcher, and why are they important?

To thrive as a Remote Dispatcher, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and communication platforms is commonly required. Outstanding communication, multitasking abilities, and problem-solving skills help you excel in managing urgent requests and coordinating with teams remotely. These skills are vital for ensuring efficient operations, timely responses, and high-quality service delivery from a distance.

What are some common challenges faced by remote dispatchers and how can they be managed effectively?

Remote dispatchers often face challenges such as maintaining clear communication across dispersed teams, handling high volumes of requests, and adapting to rapidly changing situations. To manage these effectively, it's important to become proficient with dispatch software, prioritize tasks efficiently, and establish clear communication protocols with drivers and other team members. Regular training and staying connected through frequent virtual meetings can also help address issues quickly and maintain a smooth workflow.

What is the difference between Remote Dispatch vs Remote Customer Service Representative?

AspectRemote DispatchRemote Customer Service Representative
Required CredentialsDriver's license, dispatching software knowledgeCustomer service skills, communication skills
Work EnvironmentLogistics, transportation companies, on-callCall centers, retail, service industries
Employer & Industry UsageTransportation, delivery servicesRetail, tech, healthcare
Common Search & Comparison IntentScheduling, logistics, fleet managementCustomer support, communication skills

Remote Dispatch involves coordinating transportation or delivery services, requiring logistical skills and often a driver's license. Remote Customer Service Representatives focus on assisting customers via phone or chat, emphasizing communication skills. While both roles are remote and customer-focused, they serve different industries and require distinct credentials.

How to become a remote dispatch?

To become a remote dispatch, candidates typically need strong organizational and communication skills, experience with dispatch software or GPS tracking tools, and a reliable internet connection. Relevant certifications or training in logistics or transportation management can enhance job prospects, and some roles may require prior experience in dispatch or customer service.

What are the most commonly searched types of Dispatch jobs in Raleigh, NC?

The most popular types of Dispatch jobs in Raleigh, NC are:

What are popular job titles related to Remote Dispatch jobs in Raleigh, NC?

For Remote Dispatch jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Dispatch jobs in Raleigh, NC look for?

The top searched job categories for Remote Dispatch jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Dispatch jobs?

Cities near Raleigh, NC with the most Remote Dispatch job openings:

Remote Dispatch jobs near you
Infographic showing various Remote Dispatch job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $61,132 per year, or $29.4 per hour.

Regional Home Services Operations Support Manager - Mid Atlantic Region

Raleigh, NC • On-site, Remote

Southern Home Services
See more jobs at Southern Home Servicesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
Regional Operations Support Manager
Location: Remote but must reside near one of our current locations in the Mid-Atlantic Region. Jacksonville, FL; Ocean Isle Beach and Raleigh, North Carolina; Greer and Myrtle Beach, South Carolina; Douglasville and Atlanta, Georgia Area.
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.
Position Summary:
The Regional Operations Support Manager partners with local General/Line Managers to audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA without holding direct line authority.
Duties/Responsibilities:
  • Margin Improvement & Cost Control
  • EBITDA Optimization: Implement regional cost-containment strategies to aggressively improve gross margins and center EBITDA.
  • Labor Efficiency: Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs.
  • Service Pricing Integrity: Enforce standardized multi-trade flat-rate pricing guides to minimize field discounting and protect gross margins. Audit Pricebook Pro services and tasks to ensure correct pricing
  • Warehouse and Inventory: Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes. Coach on correct inventory and count processes. Leverage vendor partnerships when possible.
  • Process Adherence & Operational Execution
  • Playbook Implementation: Ensure adherence to SoOps operational blueprint across dispatching, sales, and service.
  • CRM Accountability: Mandate 100% data compliance within ServiceTitan to ensure accurate regional reporting and KPIs.
  • Non-Productive jobs Mitigation: Audit diagnostic and installation quality protocols to lower recall and return work rates, reduce $0 jobs and diagnostic only jobs and protect labor margins.
  • Safety Enforcement & Risk Mitigation
  • Zero-Incident Culture: Ensure safety training completion and adherence to safety protocols through collaboration with General Managers/Line Managers/and safety captains, OSHA compliance checks, and EPA refrigerant logging across all branches.
  • Fleet Accountability: Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities.
  • Field Audits: Conduct unannounced multi-trade job site inspections to ensure strict PPE usage and code-compliant installations.
  • AR Reduction & Cash Flow Optimization
  • Collection at Time of Service: Enforce a strict "COD" (Cash on Delivery) policy, requiring field technicians to collect 100% payment upon job completion.
  • Financing Penetration: Drive technician adoption of consumer financing programs at the kitchen table to boost average tickets and ensure instant funding.
  • Aging AR Resolution: Partner with branch managers to clear residual 30/60/90-day outstanding balances and streamline invoicing workflows. Additional duties as assigned
  • Education and Experience:
  • 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform.
  • Turnaround Track Record: Proven success transforming underperforming branches into high-margin, highly compliant business units.
  • Fluent with Microsoft Word, Excel and PowerPoint.
  • High School diploma or GED preferred.

Required Skills/Abilities:
  • Data-Driven Leadership: Ability to dissect P&L statements, identify margin leakage, and quickly execute corrective action plans.
  • Change Management: Strong leadership presence to overcome technician push back and drive adoption of processes.
  • Tech Stack Mastery: Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards.
  • Ability to easily cultivate strong rapport with customers and co-workers
  • Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
  • Work well independently & with integrity in a structured yet relaxed environment
  • Enjoy patiently, empathetically helping others
  • Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel.
  • Excellent written and verbal communication skills.

The physical requirements of this job include:
  • Perform work while sitting and/or standing at an individual workstation or office
  • Communicate verbally via phone or other communication device.
  • Ability to stand, walk and sit; talk or hear, both in person and by telephone
  • Use hands to type, handle or feel objects or controls; reach with hands and arms.
  • Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
  • Work is usually performed at various business locations.
  • Extensive travel required, including overnight travel.
  • Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.
  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Company Matched 401k

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.

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