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Customer Service Dispatcher Jobs in Raleigh, NC (NOW HIRING)

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv

Dispatcher/CSR

Raleigh, NC

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC

$14 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

EXCLUSIVE JETS LLC

Mobile Service Unit Dispatcher

Raleigh, NC · On-site

$18 - $24/hr

  • Retirement

We go beyond the industry standard to create a uniquely detailed customer experience that is ... Job Summary The Mobile Service Unit Dispatcher is responsible for coordinating rapid-response ...

EXCLUSIVE JETS LLC

Mobile Service Unit Dispatcher

Raleigh, NC · On-site

$18 - $24/hr

  • Retirement

We go beyond the industry standard to create a uniquely detailed customer experience that is ... Job Summary The Mobile Service Unit Dispatcher is responsible for coordinating rapid-response ...

J.J. Taylor

Heavy Equipment Field Service Dispatch

Clayton, NC · On-site

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple ... Qualifications A successful field service dispatcher for heavy equipment needs to have strong ...

THERMO DIRECT INC

HVAC & Plumbing CSR/Dispatcher

Raleigh, NC · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're growing and looking for organized, customer-focused individuals to join our Service Operations Team as Customer Service Representatives (CSRs) and Dispatchers . Whether you have dispatch ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

Sunrock

Customer Service Representative

Kittrell, NC

$13.75 - $18.75/hr

While you'll receive training on scalehouse operations, ticketing, dispatch support, and quality control processes, your primary day-to-day responsibility is delivering exceptional customer service

Southeast Handling Systems

Dispatcher

Raleigh, NC · On-site

Description Dispatchers have the responsibility to provide the best possible customer service, in person and over the phone, addressing customers' needs, opening work orders, dispatching technicians ...

Call Pernell, Inc.

Dispatcher

Smithfield, NC · On-site

  • Medical

  • PTO

At least one year of experience with customer service or the HVAC industryAdditional coursework or experience in a related field WHAT TO EXPECTOur Dispatcher coordinates our technicians' movements ...

New

Call Pernell

Dispatcher

Smithfield, NC · On-site

  • Medical

  • PTO

At least one year of experience with customer service or the HVAC industry * Additional coursework or experience in a related field WHAT TO EXPECT Our Dispatcher coordinates our technicians ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Raleigh, NC

Customer Service Dispatcher information

See Raleigh, NC salary details

$10

$16

$21

How much do customer service dispatcher jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service dispatcher in Raleigh, NC is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.55 per hour, depending on experience, location, and employer.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and scheduling service calls, deliveries, or repairs by communicating with customers and field staff. They often use dispatch software and require strong communication and organizational skills to ensure timely service delivery.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What are popular job titles related to Customer Service Dispatcher jobs in Raleigh, NC?

For Customer Service Dispatcher jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Dispatcher jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Dispatcher jobs?

Cities near Raleigh, NC with the most Customer Service Dispatcher job openings:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,322 per year, or $16 per hour.

Customer Service - Dispatcher

CK's Plumbing and Backflow

Raleigh, NC • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

About the Role:
CK's Plumbing and Backflow is looking for an engaged and organized Customer Service Dispatcher to join our team in Raleigh, NC! This is a fast-paced, people-first role where you'll be the vital link between our customers and our skilled field technicians.  If you seamlessly adapt as priorities shift and love keeping things running smoothly, we want to hear from you!
Responsibilities:
  • Answer inbound customer calls, emails, and messages with professionalism and a friendly attitude
  • Schedule and dispatch plumbing technicians to residential and commercial service calls
  • Coordinate daily technician schedules to maximize efficiency and response times
  • Serve as the primary point of contact for customers, providing updates on arrival times and job status
  • Enter and manage work orders, service requests, and job notes in Service Titan dispatching software
  • Handle customer concerns and complaints with empathy and prompt resolution
  • Communicate effectively with field technicians, dispatchers, and Service Manager to relay job details and special instructions
Requirements (Please read through carefully):
  • Prior experience in customer service, dispatching, or a related field required
  • Excellent verbal and written communication skills
  • Strong multitasking and organizational abilities in a fast-paced environment
  • Proficiency with Service Titan software or similar dispatching platforms
  • Ability to remain calm and solution-focused under pressure
  • Experience in the plumbing, HVAC, or home services industry is a plus
  • Reliable, punctual, and a true team player
About Us:
CK's Plumbing and Backflow has been a trusted name in the Raleigh, NC area, delivering top-quality plumbing and backflow services to residential and commercial customers alike. Our customers keep coming back because of our commitment to honest, reliable, and expert workmanship. We take pride in building a supportive team culture where every employee is valued and set up for success.