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Customer Service Dispatcher Jobs in Raleigh, NC (NOW HIRING)

Aire Serv

Dispatcher/CSR

Raleigh, NC

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $20/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

CK's Plumbing and Backflow

Service Coordinator

Raleigh, NC · On-site

$19.25 - $24.25/hr

CK's Plumbing and Backflow is looking for an engaged and organized Customer Service Dispatcher to join our team in Raleigh, NC! This is a fast-paced, people-first role where you'll be the vital link ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Raleigh, NC

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

Southeast Handling Systems

Dispatcher

Raleigh, NC · On-site

Description Dispatchers have the responsibility to provide the best possible customer service, in person and over the phone, addressing customers' needs, opening work orders, dispatching technicians ...

Call Pernell, Inc.

Dispatcher

Smithfield, NC · On-site

At least one year of experience with customer service or the HVAC industry * Additional coursework or experience in a related field WHAT TO EXPECT Our Dispatcher coordinates our technicians ...

MV Transportation

Dispatcher Part Time

Raleigh, NC

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

CMC Electric

Dispatcher / Scheduler

Raleigh, NC · On-site

$35K - $50K/yr

This dispatching position earns a competitive salary of $35,000 - $50,000 per year depending on ... We know we can't provide the best electrical work and customer service without the best team. Over ...

American Leak Detection

Be Seen First

Customer Service Representative

Moncure, NC · On-site

$20 - $25/hr

We are seeking a Customer Service Representative to answer customer questions, schedule appointments, and dispatch our Technicians to jobs. The ideal candidate will possess strong administrative ...

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Customer Service Dispatcher information

See Raleigh, NC salary details

$11

$18

$24

How much do customer service dispatcher jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service dispatcher in Raleigh, NC is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.86 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Raleigh, NC?

For Customer Service Dispatcher jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Raleigh, NC look for?

The top searched job categories for Customer Service Dispatcher jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Service Dispatcher jobs?

Cities near Raleigh, NC with the most Customer Service Dispatcher job openings:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,715 per year, or $18.1 per hour.

Dispatcher/CSR

Raleigh, NC

Aire Serv
See more jobs at Aire Servexternal

$14 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Aire Serv rating

6.3

Company rating: 6.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

$14-$18 an hour depending on experience

Paid Vacation

Paid Sick Time

Retirement Savings

Health Insurance

Dental Insurance

Vision Insurance

Hybrid work arrangements


As a Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.


Specific Responsibilities:

Dispatch scheduled service, maintenance, and sales calls

Receive incoming calls in professional and courteous manner

Scheduling appointments

Assigning daily work/calls to other team members

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls, and respond to customer complaints

Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.

Perform other duties as needed which may include cross-training in related positions


Job Requirements:

Administrative experience preferred

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

General computer knowledge, including Microsoft Office

Typing skills a plus


We are actively interviewing for this position - Apply today and our hiring manager will follow up!

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

What Aire Serv employees say

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