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Customer Service Dispatcher Jobs in Raleigh, NC (NOW HIRING)

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC

$14 - $18/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $20/hr

You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and ...

Call Pernell

Dispatcher - Customer Support Rep

Smithfield, NC · On-site

$14.75 - $18.50/hr

YOUR DAY As our Dispatcher - Customer Support Rep, you're responsible for efficiently dispatching ... You set up service and maintenance appointments, adjust schedules in case of changes or emergencies ...

Sunrock

Customer Service Representative

Kittrell, NC

$13.75 - $18.75/hr

While you'll receive training on scalehouse operations, ticketing, dispatch support, and quality control processes, your primary day-to-day responsibility is delivering exceptional customer service

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Raleigh, NC

Customer Service Dispatcher information

See Raleigh, NC salary details

$10

$16

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How much do customer service dispatcher jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service dispatcher in Raleigh, NC is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.55 per hour, depending on experience, location, and employer.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and scheduling service calls, deliveries, or repairs by communicating with customers and field staff. They often use dispatch software and require strong communication and organizational skills to ensure timely service delivery.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.
What are popular job titles related to Customer Service Dispatcher jobs in Raleigh, NC? For Customer Service Dispatcher jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatcher jobs in Raleigh, NC look for? The top searched job categories for Customer Service Dispatcher jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Dispatcher jobs? Cities near Raleigh, NC with the most Customer Service Dispatcher job openings:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,322 per year, or $16 per hour.

Dispatcher/CSR

Aire Serv

Raleigh, NC • On-site

$14 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Aire Serv rating

6.3

Company rating: 6.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

222nd of 278 rated repair and maintenance companies

Job description

$14-$18 an hour depending on experience
Paid Vacation
Paid Sick Time
Retirement Savings
Health Insurance
Dental Insurance
Vision Insurance
Hybrid work arrangements
As a Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
• Dispatch scheduled service, maintenance, and sales calls
• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions
Job Requirements:
• Administrative experience preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

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