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Customer Service Dispatcher Jobs in Raleigh, NC (NOW HIRING)

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

MV Transportation

Dispatcher Part Time

Raleigh, NC · On-site

Responsible for influencing positive employee morale and quality customer service. * Monitors and ... One (1) year previous Dispatcher experience preferred. * Two (2) years of Customer Service ...

CMC Electric

Dispatcher / Scheduler

Raleigh, NC · On-site

$35K - $50K/yr

This dispatching position earns a competitive salary of $35,000 - $50,000 per year depending on ... We know we can't provide the best electrical work and customer service without the best team. Over ...

RATP DEV USA

Dispatcher

Raleigh, NC · On-site

Requirements Requirements for a Dispatcher Minimum of two (2) years of general work experience, including driving experience and customer service experience. * Must be a minimum of 18 years of age.

AA2IT

Customer Service Rep

Durham, NC · On-site

$14.50 - $19.75/hr

Preparing and dispatching shipping documents and associated record keeping * Provide consistent quality service and act as a liaison for customers to service providers Qualifications: * Strong ...

Compass Group

DISPATCHER

Durham, NC · On-site

$21/hr

Prior dispatcher and computer experience preferred. * Pay Range: $18.00 per hour to $21.00 per hour ... Provides quality customer service to customers by providing one-on-one attention to detail.

Lemon's Wrecker

Tow Truck Dispatcher

Durham, NC · On-site

$17.25 - $22.75/hr

Answer incoming calls from customers, law enforcement, and service providers * Dispatch tow truck operators efficiently and accurately * Monitor driver locations and job status * Maintain clear ...

Lemon's Wrecker

Tow Truck Dispatcher

Durham, NC · On-site

$17.25 - $22.75/hr

Answer incoming calls from customers, law enforcement, and service providers Dispatch tow truck operators efficiently and accurately Monitor driver locations and job status Maintain clear ...

Electra Solutions LLC

Be Seen First

Lead Customer Service Manager

Cary, NC · On-site

$21 - $28/hr

Identify bottlenecks in customer intake or dispatch workflows and implement strategies to increase ... Experience: 3+ years of experience in customer service management, office administration, or ...

Dawson's Electric and Air

Dispatcher

Raleigh, NC · On-site

$45K - $65K/yr

Dispatch licensed electricians and HVAC technicians to service calls based on skillset, job type ... Work closely with our Customer Service Representatives to match calls with technician availability

Crothall Healthcare

DISPATCHER (FULL TIME)

Durham, NC · On-site

$21/hr

Prior dispatcher and computer experience preferred. * Pay Range: $18.00 per hour to $21.00 per hour ... Provides quality customer service to customers by providing one-on-one attention to detail.

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

CORE CUSTOMER SERVICE REP RESPONSIBILITIES:Working 8:00 am - 5:00 pm, Monday - Friday2+ years ... dispatching employees to upcoming jobs based on location and skill setPosting on our social media ...

Compass Group

DISPATCHER (FULL TIME)

Durham, NC · On-site

$21/hr

Prior dispatcher and computer experience preferred. * Pay Range: $18.00 per hour to $21.00 per hour ... Provides quality customer service to customers by providing one-on-one attention to detail.

Compass Group

DISPATCHER (FULL TIME)

Durham, NC · On-site

$21/hr

Prior dispatcher and computer experience preferred. * Pay Range: $18.00 per hour to $21.00 per hour ... Provides quality customer service to customers by providing one-on-one attention to detail.

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Raleigh, NC

Customer Service Dispatcher information

See Raleigh, NC salary details

$10

$16

$21

How much do customer service dispatcher jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service dispatcher in Raleigh, NC is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.55 per hour, depending on experience, location, and employer.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and scheduling service calls, deliveries, or repairs by communicating with customers and field staff. They often use dispatch software and require strong communication and organizational skills to ensure timely service delivery.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.
What are popular job titles related to Customer Service Dispatcher jobs in Raleigh, NC? For Customer Service Dispatcher jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatcher jobs in Raleigh, NC look for? The top searched job categories for Customer Service Dispatcher jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Dispatcher jobs? Cities near Raleigh, NC with the most Customer Service Dispatcher job openings:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,322 per year, or $16 per hour.

Dispatcher Part Time

MV Transportation

Raleigh, NC • On-site

Part-time

Posted 12 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

80th of 98 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.
Job Responsibilities:
  • Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
  • Monitors radio, telephones and on-road provision of service for quality.
  • Responsible for influencing positive employee morale and quality customer service.
  • Monitors and completes driver sign-in and sign-out daily.
  • May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
  • Monitors daily system performance.
  • Participates in analysis and review of operating performance.
  • Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
  • All other duties, as assigned.

Qualifications
Talent Requirements:
  • One (1) year previous Dispatcher experience preferred.
  • Two (2) years of Customer Service experience is preferred.
  • High School diploma or equivalent.
  • Experience with Trapeze software.
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
  • Demonstrate a high customer service commitment.
  • Able to demonstrate professional phone manner.
  • Knowledge of the service area is a plus.
  • CDL with passenger and air brake endorsement required.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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