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Customer Service Dispatcher Jobs in Raleigh, NC (NOW HIRING)

Rite-Hite

Customer Service Rep

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Coordinating schedules and dispatching installers * Assisting customers and sales personnel who call in to request service * Ensuring accurate invoicing * Reviewing completed jobs to analyze ...

Pros Mechanics

Field Service Advisor

Raleigh, NC · On-site

$26 - $36/hr

Are you a customer-focused service professional with experience in the Electric Power Generation ... Dispatcher within: * Electric Power Generation (EPG) * Heavy Equipment * Construction Equipment

gpac

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues. * Follow-Up: Conduct follow-up calls and emails to ensure customer ...

New

gpac

Customer Service Representative

Butner, NC · On-site

$12 - $16.50/hr

Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues. * Follow-Up: Conduct follow-up calls and emails to ensure customer ...

New

Pros Mechanics

Field Service Advisor

Raleigh, NC · On-site

$26 - $36/hr

Are you a customer-focused service professional with experience in the Electric Power Generation ... or Service Dispatcher within: Electric Power Generation (EPG) Heavy Equipment Construction ...

gpac

Customer Service Representative

Rougemont, NC · On-site

$10.75 - $14.75/hr

Work closely with the operations and dispatch teams to ensure smooth service delivery and timely resolution of service issues. * Follow-Up: Conduct follow-up calls and emails to ensure customer ...

New

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Raleigh, NC

Customer Service Dispatcher information

See Raleigh, NC salary details

$10

$16

$21

How much do customer service dispatcher jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service dispatcher in Raleigh, NC is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.55 per hour, depending on experience, location, and employer.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and scheduling service calls, deliveries, or repairs by communicating with customers and field staff. They often use dispatch software and require strong communication and organizational skills to ensure timely service delivery.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.
What are popular job titles related to Customer Service Dispatcher jobs in Raleigh, NC? For Customer Service Dispatcher jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Dispatcher jobs in Raleigh, NC look for? The top searched job categories for Customer Service Dispatcher jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Service Dispatcher jobs? Cities near Raleigh, NC with the most Customer Service Dispatcher job openings:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,322 per year, or $16 per hour.

National Accounts Customer Service Specialist

JF Acquisition LLC

Morrisville, NC • On-site

$21 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

National Accounts Customer Service Specialist

Morrisville, NC (http://maps.google.com/maps?q=100+Perimeter+Park+Drive+Morrisville+NC+USA+27560) • Overhead

Job Type

Full-time

Description

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.

The National Accounts Customer Service Specialist is responsible for facilitating the resolution of our large National Account gas station requests for service. This is achieved through the deployment of JF service technicians or subcontractor service technicians to these gas stations within expected response times. The Specialist works in close collaboration with the JF branch Service Manager or subcontractor management/dispatch to safely deliver high quality service in accordance with the client's expectations. The Specialist acts as a primary interface with subcontractors, JF Supply Chain, the JF Customer Care Center, JF Service Billing and JF Accounts Payable in carrying out the mission of providing high uptime to client's gas stations.

The pay scale for this position is $21-23/hr depending on experience.

Job Responsibilities:

  • Learn and stay current with the National Account Gas Station's standard operating procedures.

  • Develop strong & productive working relationships with subcontractors, management, and dispatchers.

  • Create work orders to support in rapid first visit site restoration or timely revisit resolution.

  • Document subcontractor check-in, check- out, and completion of work orders to assist in closure.

  • Work closely with dispatchers and/or service managers at the JF branch or subcontractor that has been assigned the service work order.

  • Assess any potential delays caused by branch workload and/or technician availability.

  • Evaluate work order reassignments to secondary contractors if needed to achieve SLA commitments.

  • Communicate SLA deviations to customer and site when required.

  • Coordinate with JF Supply Chain to expedite technician parts and redeploy techs quickly; assist in finding parts when needed.

  • Accept and respond to customer concerns related to work order completion and quality of workmanship. Assure customer recall service requests are assigned to subcontractors or JF technicians for work order completion.

Requirements

  • High School Diploma or GED required

  • Highly organized; Excellent time management skills and ability to multitask

  • Customer service, call center or dispatch experience preferred

  • Ability to type 35 wpm with a high level of accuracy

  • Familiarity with knowledge of MS Excel, Outlook, Teams

  • Team player; demonstrated ability to work assertively & collaboratively in a high-performing, fast paced team environment.

  • Conflict resolution and conflict management experience

  • Excellent communication skills and interpersonal abilities, including negotiation skills

  • Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company

  • Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

JF Petroleum offers:

  • Competitive pay

  • 401(k) with company match

  • Paid time off

  • Paid holidays

  • Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability

  • Life insurance-company provided

  • Bonus program eligibility

  • Paid training for field personnel

  • Uniforms provided for field personnel

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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