Remote Digital Operations Manager Jobs in Baltimore, MD

Riverbed, the leader in AIOps for observability, helps organizations optimize their users' experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences. Learn more at riverbed.com

Title: Sr. Performance Consultant - Digital Experience (DEX) and SaaS Transitions 

Location: United States (Remote, with customer travel as required)

Clearance Level: TS/SCI

Technology Specialization: Digital Experience Management

The Performance Consultant is a senior individual contributor and subject matter expert within Riverbed Professional Services, focused on delivering Aternitybased Digital Experience (DEX) solutions in SaaS environments.

This role supports enterprise and US secured customers by leading complex DEX deployments, SaaS operations, and onprem to SaaS transitions. The consultant acts as a trusted technical and advisory partner, ensuring customers successfully adopt Aternity SaaS while maintaining performance visibility, security requirements, and operational continuity.

This is not a peoplemanagement or practicelead role. The focus is on deep technical expertise, customer advisory, and successful outcomes across DEX and SaaS engagements.

Candidates must therefore have a strong IT background in DEX concepts and of working within a professional services organization. Ideally this experience will have been gained in Managed Services type scenarios or similar. 

• Serve as a senior technical SME for Aternity Digital Experience (DEX) solutions across SaaS and hybrid environments.
• Lead complex Aternity engagements, including deployments, dashboards, alerting, and cross-domain analysis.
• Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models.
• Deliver Aternity in SaaS environments, ensuring stability, scalability, and operational readiness.
• Lead or support on-prem to SaaS transitions, including planning, architecture, and risk management.
• Act as a trusted advisor to customers, guiding DEX strategy, SaaS adoption, and performance management best practices.
• Lead customer workshops and executive engagements, clearly communicating technical, operational, and compliance considerations.

• Active TS/SCI clearance preferred; candidates must be US-based.
• 10+ years of experience in Professional Services, Consulting, or advanced technical advisory roles.
• Deep, hands-on experience with Digital Employee Experience (DEX), observability, and application performance.
• Proven experience delivering solutions in SaaS environments, including adoption and operationalization.
• Experience supporting on-prem to SaaS transitions or hybrid migrations.
• Strong customer-facing skills with the ability to engage credibly at senior and executive levels.
• Excellent problem-solving, communication, and presentation skills across technical and non-technical audiences.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.  

Benefits & Perks vary by Country. 

With a 20-year history of innovation, Riverbed is agile and proven-and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people-bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed

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