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Remote Digital Customer Experience Jobs in Raleigh, NC

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Minimum 1 year of phone-based customer service experience. * Strong verbal and written ...

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All JobsDigital Customer Experience JobsRemote Digital Customer Experience JobsRemote Digital Customer Experience Jobs in Raleigh, NC

Remote Digital Customer Experience information

See Raleigh, NC salary details

$15

$45

$85

How much do remote digital customer experience jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote digital customer experience in Raleigh, NC is $45.93, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $59.57 per hour, depending on experience, location, and employer.

What is a remote digital customer experience role?

A Remote Digital Customer Experience role focuses on ensuring customers have positive, seamless interactions with a company’s digital platforms, such as websites, apps, or online services, all while working from a remote location. Professionals in this job analyze customer feedback, resolve issues, and collaborate with teams to improve digital touchpoints. They often use tools like chat, email, and social media to support customers and drive satisfaction. The goal is to enhance the overall user journey and ensure customers' needs are met efficiently in a virtual environment.

What are the key skills and qualifications needed to thrive as a remote digital customer experience professional?

To thrive as a Remote Digital Customer Experience professional, you need strong communication skills, problem-solving abilities, and familiarity with digital platforms, often supported by a background in customer service or a related field. Proficiency with customer relationship management (CRM) systems, helpdesk software, and online chat tools is typically required. Empathy, patience, and adaptability are vital soft skills that enable effective remote interactions and customer satisfaction. These competencies are important because they ensure seamless, positive digital experiences that build customer loyalty and drive business success.

What are some common challenges faced in a remote digital customer experience role, and how can I prepare for them?

Working in a Remote Digital Customer Experience role often involves managing customer inquiries across various digital platforms, which can sometimes lead to communication challenges and high volumes of requests. Adapting to different digital tools, maintaining consistent and empathetic communication, and effectively collaborating with remote team members are key aspects. To prepare, it's helpful to familiarize yourself with common customer service software, practice clear written communication, and develop strong time management skills to handle multiple tasks efficiently. Being proactive in seeking feedback and staying updated on best practices will also support your success in this remote setting.

What is the difference between Remote Digital Customer Experience vs Remote Customer Support Specialist?

AspectRemote Digital Customer ExperienceRemote Customer Support Specialist
Primary FocusEnhancing digital customer interactions and experience across online platformsProviding direct support and troubleshooting for customer issues via various channels
Required SkillsUX/UI understanding, digital communication, data analysisProduct knowledge, problem-solving, communication skills
Work EnvironmentOnline tools, CRM systems, digital platformsCall centers, chat support, email communication
Common CertificationsCustomer experience certifications, digital marketing coursesCustomer service certifications, product training

Remote Digital Customer Experience roles focus on improving the overall digital journey for customers, while Remote Customer Support Specialists handle direct customer inquiries and issues. Both roles require strong communication skills, but differ in their primary objectives and skill sets.

What are popular job titles related to Remote Digital Customer Experience jobs in Raleigh, NC?

For Remote Digital Customer Experience jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Digital Customer Experience jobs in Raleigh, NC look for?

The top searched job categories for Remote Digital Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Digital Customer Experience jobs?

Cities near Raleigh, NC with the most Remote Digital Customer Experience job openings:

Remote Digital Customer Experience jobs near you
Infographic showing various Remote Digital Customer Experience job openings in Raleigh, NC as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution, with an average salary of $95,528 per year, or $45.9 per hour.

Remote Customer Service Specialist

ForgeFit

Raleigh, NC • On-site, Remote

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply