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Remote Desktop Support Analyst Jobs in Riverside, CA

Restaurant365

Principal Data Analyst - GTM

Irvine, CA · On-site +1

$116K - $174K/yr

Design and maintain data models that support forecasting for the CS pipeline, resource allocation ... Wellness initiatives #BI-Remote $116,000 - $174,000 a year DYN365, Inc d/b/a Restaurant365 is an ...

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110.21K - $137.76K/yr

... including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes

Tomra

Customer Support Manager - Americas

Irvine, CA · Remote

... including remote support and escalation governance * Act as the senior escalation point for high-impact customer and technical issues, driving structured root-cause analysis and durable fixes

Collectorsuniverse

Analytics Manager, Growth

Santa Ana, CA · Remote

$105.61K - $171.46K/yr

For remote roles, and at our discretion, candidates may be asked to participate in an on-site ... We are proud to offer a competitive 401k matching plan to our employees to support their future ...

Karma Automotive

Sr. Engineer II - Software Design

Irvine, CA · Remote

$130.80K - $172.40K/yr

Design, develop, and monitor secure RESTful APIs hosted on AWS to support mobile and desktop ... Compile and analyze data and processes to troubleshoot problems and identify areas for improvement.

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Proven analytical and problem solving abilities * Ability to effectively prioritize and execute ...

LIBERTY DENTAL

Sr. UM Compliance Analyst

Tustin, CA · On-site +1

Support compliance training and operational excellence initiatives What Success Looks Like You are ... Remote flexibility * Meaningful work impacting healthcare access and quality * Strong collaboration ...

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Remote Desktop Support Analyst information

See Riverside, CA salary details

$11

$28

$41

How much do remote desktop support analyst jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote desktop support analyst in Riverside, CA is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $31.35 per hour, depending on experience, location, and employer.

What is a Remote Desktop Support Analyst job?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Desktop Support Analyst position, and why are they important?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are the typical daily responsibilities of a Remote Desktop Support Analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.
More about Remote Desktop Support Analyst jobs
What are the most commonly searched types of Desktop Support Analyst jobs in Riverside, CA? The most popular types of Desktop Support Analyst jobs in Riverside, CA are:
What are popular job titles related to Remote Desktop Support Analyst jobs in Riverside, CA? For Remote Desktop Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Analyst jobs in Riverside, CA look for? The top searched job categories for Remote Desktop Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Desktop Support Analyst jobs? Cities near Riverside, CA with the most Remote Desktop Support Analyst job openings:
Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Riverside, CA as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,357 per year, or $28.1 per hour.
Principal Data Analyst - GTM

Principal Data Analyst - GTM

Restaurant365

Irvine, CA • On-site, Remote

$116K - $174K/yr

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!

***This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH. ***
 
As the Principal Data Analyst for Customer Success (CS), you will be the strategic engine behind our data-driven decision-making. You are not just a "data provider", you are a business partner who understands the Go-To-Market (GTM) lifecycle and Customer Success. This role is a critical pillar of the CS Operations team, responsible for transforming raw customer data into actionable strategies that improve retention, identify expansion opportunities, and optimize the cost-to-serve. 
You will operate with a high degree of independence, navigating complex datasets to find the "story" behind the numbers, interpreting trends for executive leadership, and providing proactive recommendations to the business. 
 
How you'll add value:
  • Strategic Insights & Recommendations: Move beyond reporting to provide deep-dive analysis on customer health, churn drivers, and product adoption. Proactively identify risks and opportunities within the CS segment. 
  • GTM Lifecycle Analysis: Partner with CS leadership to define and track forecasting of retention as well as key performance indicators (KPIs) such as NRR (Net Retention Rate), GRR (Gross Retention Rate), and Time-to-Value.  
  • Advanced Data Modeling: Design and maintain data models that support forecasting for the CS pipeline, resource allocation, and customer segmentation. 
  • Operational Partnership: Act as a critical member of the CS Ops team to ensure data integrity across our tech stack (Salesforce, Gainsight, Snowflake, etc.) and translate operational needs into technical requirements. 
  • Independent Project Leadership: Lead end-to-end analytical projects from initial hypothesis to executive presentation. Work independently to solve data gaps and process inefficiencies. 
  • Storytelling with Data: Translate complex technical findings into clear, concise, and compelling narratives for non-technical stakeholders and executive leadership. 
What you'll need to be successful in this role:
  • Total Experience: 10+ years of professional experience in data analytics, business intelligence, or data science. 
  • GTM Expertise: Minimum of 5 years Go-To-Market (GTM) Analyst Operations (Sales, Marketing, or Customer Success). 
  • Analytical Rigor: Expert-level SQL skills and proficiency in data visualization tools (e.g., Domo,Tableau, PowerBI, Qlik). Experience with Python or R for statistical analysis is a plus. 
  • Business Acumen: Deep understanding of SaaS business models, customer lifecycles, and the mechanics of recurring revenue. 
  • Interpretive Mindset: A proven track record of not just delivering a dashboard, but explaining why the data looks the way it does and what the business should do next. 
  • Independent Operator: Demonstrated ability to manage multiple high-priority projects simultaneously with minimal supervision. 
  • Customer Success Background: Direct experience in or supporting a Customer Success organization. 
  • Tooling: Experience with CS-specific platforms (e.g., Gainsight, Totango, ChurnZero),Gong, and Salesforce CRM. 
  • AI: Must have high level of experience and examples using AI tools to help interpret, forecast and ideally predict what the data shows 
  • Strategy Consulting: Prior experience in strategy consulting or a similar high-stakes advisory role is highly valued. 
R365 Team Member Benefits & Compensation
  • This position has a salary range of $116,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
 
#BI-Remote
$116,000 - $174,000 a year
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
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