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Senior Desktop Support Analyst Jobs in Riverside, CA

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

Field Desktop Support Tech Role: Full Time- On site Location: Irvine, CA OSI Digital is looking for ... The ideal candidate will have a strong technical background, solid analytical skills, and proven ...

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

Field Desktop Support Tech Role: Full Time- On site Location: Irvine, CA OSI Digital is looking for ... The ideal candidate will have a strong technical background, solid analytical skills, and proven ...

OSI Digital

Field Desktop Support Tech

Anaheim, CA · On-site

$50K - $75K/yr

Field Desktop Support Tech- White Glove Support Location: Orange County, CA- Irvine or Fountain ... As a key member of our support team, you will work closely with senior leadership and must exhibit ...

OSI Digital

Field Desktop Support Tech

Orange, CA · On-site

$21.75 - $27.50/hr

Field Desktop Support Tech- White Glove Support Location: Orange County, CA- Irvine or Fountain ... As a key member of our support team, you will work closely with senior leadership and must exhibit ...

First American

Software Support Analyst

Santa Ana, CA · On-site

$23.37 - $31.14/hr

... senior technicians and cross-functional teams when needed. * Maintain current knowledge of ... HDI Support Center Analyst preferred. * Experience with Knowledge Centered Service (KCS)-experience ...

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All JobsSenior Desktop Support Analyst JobsSenior Desktop Support Analyst Jobs in Riverside, CA

Senior Desktop Support Analyst information

See Riverside, CA salary details

$26.6K

$87.2K

$144.5K

How much do senior desktop support analyst jobs pay per year?

As of Jun 17, 2026, the average yearly pay for senior desktop support analyst in Riverside, CA is $87,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $94,900.00 per year, depending on experience, location, and employer.

What are Senior Desktop Support Analysts?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by Senior Desktop Support Analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are the most commonly searched types of Desktop Support Analyst jobs in Riverside, CA? The most popular types of Desktop Support Analyst jobs in Riverside, CA are:
What are popular job titles related to Senior Desktop Support Analyst jobs in Riverside, CA? For Senior Desktop Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support Analyst jobs in Riverside, CA look for? The top searched job categories for Senior Desktop Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Desktop Support Analyst jobs? Cities near Riverside, CA with the most Senior Desktop Support Analyst job openings:
Senior Desktop Support Analyst jobs near you
Desktop Support Technician, Senior

Desktop Support Technician, Senior

Orange County Transportation Authority

Orange, CA

$42.06 - $49.97/hr

Full-time

Posted 25 days ago

Orange County Transportation Authority rating

9.7

Company rating: 9.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 649 rated public administrative organizations

Job description

Job Description

OCTA is seeking a Senior Desktop Support Technician to diagnose, troubleshoot, and maintain desktop systems, software, peripheral equipment, and mobile devices. This role delivers high-quality customer service to help end users optimize their technology tools and improve overall productivity.

This is a non-exempt position in Salary Grade 190: Min $42.06 - Mid $49.97 - Max $57.87/hour. The starting salary will be within this range based on qualifications.

This posting will remain open until a candidate is selected.

What You'll Do

  • Provide technical support to Board members and executives, including mobile device assistance and managing AV equipment for meetings and livestreams.

  • Perform desktop image builds, upgrades, software installations, configurations, and coordinate user moves/adds/changes.

  • Support technology projects by assisting with scope definition, installation, testing, documentation, and deployment of hardware and software.

  • Oversee Mobile Device Management (MDM) for agency tablets and smartphones; support managed print services contracts.

  • Deliver preventative maintenance, troubleshoot complex Help Desk issues, research solutions, and document resolutions.

  • Provide on-site, remote, and telephone support across OCTA operations; train users on effective use of desktop and mobile tools.

  • Evaluate hardware/software requests for compatibility and recommend purchases.

  • Coordinate third-party vendor visits and collaborate with Purchasing on procurement activities.

What We're Looking For

  • Bachelor's degree in a related field or equivalent combination of education and experience.

  • Minimum of five years of professional desktop and customer support experience.

  • Strong technical expertise in desktop systems, software installation, AV support, mobile device management, and troubleshooting.

  • Microsoft certifications desirable.

  • Excellent interpersonal, analytical, and problem-solving skills; ability to work in a fast-paced environment.

Why You'll Love It Here

  • Work hands-on with a wide range of technologies that directly support agency operations.

  • Collaborate with a dedicated IT team committed to excellent customer service.

  • Play a key role in maintaining mission-critical systems and supporting OCTA leadership.

Join a team where innovation, integrity, and strategic thinking are valued.
Apply now to help shape the future of OCTA's programs.

OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.

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