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Senior Desktop Support Analyst Jobs in Riverside, CA

Bertelsmann

SAP Analyst

Ontario, CA · On-site

$95K - $105K/yr

We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents ... 1 support issues in a timely manner and assign complex issues to more senior team members as ...

Arvato

SAP Analyst

Ontario, CA

We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents ... 1 support issues in a timely manner and assign complex issues to more senior team members as ...

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Site Reliability Engineer

Irvine, CA · On-site

$30/hr

The Product Support Analyst will report to the Sr. Infrastructure Engineer. The Day-to-Day: · Lead Front of House platform support, specifically for the electronic Prep system (Prep E), ensuring ...

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All JobsDesktop Support Analyst JobsSenior Desktop Support Analyst JobsSenior Desktop Support Analyst Jobs in Riverside, CA

Senior Desktop Support Analyst information

See Riverside, CA salary details

$26.6K

$87.2K

$144.5K

How much do senior desktop support analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior desktop support analyst in Riverside, CA is $87,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $94,900.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are the most commonly searched types of Desktop Support Analyst jobs in Riverside, CA? The most popular types of Desktop Support Analyst jobs in Riverside, CA are:
What are popular job titles related to Senior Desktop Support Analyst jobs in Riverside, CA? For Senior Desktop Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support Analyst jobs in Riverside, CA look for? The top searched job categories for Senior Desktop Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Desktop Support Analyst jobs? Cities near Riverside, CA with the most Senior Desktop Support Analyst job openings:
Senior Desktop Support Analyst jobs near you

SAP Analyst

Bertelsmann

Ontario, CA • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
Job Description
We're looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend the necessary improvements. This will take a solid understanding of SAP, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.
The SAP Support Analyst is responsible for writing functional specification in the SCM area. Especially focused on order to cash, procurement to pay, inventory and warehousing. The candidate plays a significant role during implementation, provides ongoing SAP support, drives continuous improvements and plays a key role for SAP upgrades or other major project with SAP. The SAP Support Analyst also be a major source of training. This training will include updating others on any changes that have been made and training new hires. The candidate must possess the ability to train individuals one-on-one, as well as presenting to a larger classroom.
Your Tasks
  • Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects.
  • Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
  • Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner.
  • Very good communication skills and follow-through ability
  • Track record of excellence in end-to-end system design / support & leading of SAP projects

Qualifications
  • Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered
  • 5+ years of SAP support/implementation experience required
  • 2+ of ABAP and debugging experience required
  • WM expertise required
  • SD, MM, IM preferred
  • LES experience is a plus
  • Mobisys (mobile application), IDoc's (EDI), QM is a plus
  • ITIL certification preferred

Additional Information
  • Salary range for Ontario, CA: $95,000-$105,000 per year.
  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
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