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Senior Desktop Support Analyst Jobs in Riverside, CA

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP ...

Boot Barn

Systems Support Analyst

Irvine, CA

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Desktop and laptop hardware * Printers, peripherals, and mobile devices * Basic network ... Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Desktop and laptop hardware * Printers, peripherals, and mobile devices * Basic network ... Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.

IntelliSurvey

IT Technician (U.S.)

Irvine, CA · On-site

$75K - $100K/yr

... with desktop support tickets as needed * Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values * Assist the Senior Sysadmins on ...

IntelliSurvey

IT Technician (U.S.)

Irvine, CA · On-site

$75K - $100K/yr

... with desktop support tickets as needed * Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values * Assist the Senior Sysadmins on ...

Integration Technologies

Be Seen First

Senior Microsoft Consultant

Irvine, CA · On-site

$95K - $135K/yr

This is not a help desk or desktop support position. We are looking for a true Microsoft expert who ... Endpoint Analytics * Mobile Device Management * Mobile Application Management Exchange Online

Integration Technologies

Be Seen First

Senior Microsoft Consultant

Irvine, CA · On-site

$95K - $135K/yr

This is not a help desk or desktop support position. We are looking for a true Microsoft expert who ... Endpoint Analytics * Mobile Device Management * Mobile Application Management Exchange Online

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All JobsDesktop Support Analyst JobsSenior Desktop Support Analyst JobsSenior Desktop Support Analyst Jobs in Riverside, CA

Senior Desktop Support Analyst information

See Riverside, CA salary details

$26.6K

$87.2K

$144.5K

How much do senior desktop support analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior desktop support analyst in Riverside, CA is $87,207.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $94,900.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are the most commonly searched types of Desktop Support Analyst jobs in Riverside, CA? The most popular types of Desktop Support Analyst jobs in Riverside, CA are:
What are popular job titles related to Senior Desktop Support Analyst jobs in Riverside, CA? For Senior Desktop Support Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support Analyst jobs in Riverside, CA look for? The top searched job categories for Senior Desktop Support Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Desktop Support Analyst jobs? Cities near Riverside, CA with the most Senior Desktop Support Analyst job openings:
Senior Desktop Support Analyst jobs near you

Systems Support Analyst

Boot Barn

Irvine, CA • On-site

$23 - $25/hr

Full-time

Posted 24 days ago

Boot Barn rating

5.6

Company rating: 5.6 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

68th of 104 rated fashion retailers

Job description

SYSTEMS SUPPORT ANALYST
REPORTS TO: IT MANAGER
STATUS: NON-EXEMPT
Summary
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit - one handshake at a time.
Provides computer support to end-users for PC/POS Register users, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. Escalates problems to next level as appropriate and may follow-up to obtain final resolution to close ticket.
Essential Duties and Responsibilities
  • Support store and corporate equipment setups/ implementations - POS, Network, Managers office equipment
  • Provide general technical and application support to retail store associates as it relates to the following systems:
  • Aptos Retail Point of Sale
  • Windows OS
  • Microsoft Products
  • Troubleshoot and resolve hardware issues related to: POS registers, all PCs and notebooks and laser printers.
  • Diagnose network interruptions that may be caused by ISP outages, hardware failure, or infrastructure issues. Work with third party vendors and internal resources to resolve issues as soon as possible.
  • Work with software, hardware and services vendors to schedule and execute installations and/or repair orders.
  • Demonstrate basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless (802.11a/b/g)
  • Utilize a helpdesk ticketing system to log calls, keep track of projects, and keep management up to date with all issues.
  • Install and configure new workstations; follow and enforce company procedures and standards.
  • Support basic telephone systems and other retail hardware technologies
  • Demonstrates high level of quality work, attendance and appearance.
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
  • Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
  • Performs any other duties that may be assigned by management.

Qualifications
  • Strong communication, customer service, time management and organizational skills.
  • Bachelor's degree in Computer Science, Business or equivalent relevant experience
  • 1 - 3 years of Help Desk/System Administration experience in a corporate environment; retail highly preferred.
  • Demonstrated ability to translate complex concepts into simple process flows.
  • Ability to work independently and lead cross-functional teams while executing projects form vision through implementation.
  • Strong computer skills including MS Office Suite and other design software programs.

Competencies
  • Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
  • Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities
  • Competitive hourly rate.
  • Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.

**For eligible Boot Barn Partners
PAY RANGE: $23.00 - $25.00*
*compensation varies based on geography, skills, experience, and tenure
Physical Demands
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
  • Standing, walking and squatting less than fifty percent of the work shift.
  • Required to lift, move and carry up to 40 pounds.
  • Ability to read, count and write to accurately complete all documentation and reports.
  • Must be able to see, hear and speak in order to communicate with partners and customers.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking
[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
Work Environment
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
  • The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
  • Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.
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About Boot Barn

Sourced by ZipRecruiter

At Boot Barn, we honor America's western heritage. We believe in quality products and good value. And we've stocked our shelves with quality western and work gear for you and your family. With over 500,000 pairs of boots -- western, work and fashion -- and over 8,000 styles of jeans, shirts, hats, belts, jewelry and more, we offer the latest styles from the brands you love. Hatched over thirty years ago with one store in Orange County, California, Boot Barn has become the nations largest Western and Work retailer with 230 + stores in 30 states and a robust e-commerce business. We will outfit you from head to toe and give you the kind of service you'd expect from a company that values heritage, hard work and community.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Irvine, CA, US

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