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Remote Delinquency Management Jobs (NOW HIRING)

Upstart

Operations Manager, Auto Collections

OR · Remote

Upstart's Auto Collections team supports borrowers across the full delinquency lifecycle, helping ... Foster a collaborative and engaging remote team culture through consistent communication, team ...

Vacatia

Inventory Management

Remote Vacatia is an innovative hospitality company reinventing the vacation rental and ownership ... Support inventory adjustments related to delinquency, ownership changes, and operational needs.

LHH US

Credit Analyst, Remote

Grand Rapids, MI · Remote

$25 - $30/hr

... is comfortable managing high volumes in a remote setting. Key Responsibilities * Oversee a ... Analyze aging reports to identify delinquent accounts and prioritize follow-up efforts * Research ...

LHH US

Credit Analyst, Remote

Grand Rapids, MI · Remote

$25 - $30/hr

... is comfortable managing high volumes in a remote setting. Key Responsibilities * Oversee a ... Analyze aging reports to identify delinquent accounts and prioritize follow-up efforts * Research ...

DGI Supply

Accounts Receivable Manager

Akron, OH · On-site +1

$80K - $85K/yr

Develop action plans to cure delinquency while following proper processes and procedures ... For more details, see the Remote Work Policy in the Employee Handbook. This reflects management ...

Quantum Real Estate Mgmt LLC

Be Seen First

Accounts Receivable Specialist

Bethesda, MD · Remote

$28 - $30/hr

Cash Application & Ledger Management: Prepare and process bank deposits for remote capture and post ... Delinquency & Collections Tracking: Review aging accounts receivable / payable reports daily.

Surgery Partners

Patient Account Rep - Remote

Brentwood, TN · Remote

$17 - $22.50/hr

Identify delinquent accounts, aging periods, and payment sources. * Perform collection actions ... Communicate changes in regulations or processes to management and team members. * Ensure accurate ...

First National Bank of Omaha

$37K - $59K/yr

Negotiate customer payment options to cure complex delinquency. Receive and handle inbound customer ... manage and coordinate multiple tasks and functions • Superior verbal and written communication ...

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Remote Delinquency Management information

What are the key skills and qualifications needed to thrive as a Remote Delinquency Management Specialist, and why are they important?

To thrive as a Remote Delinquency Management Specialist, you need strong analytical abilities, attention to detail, and a background in finance or collections, often supported by relevant experience or a degree in business administration. Familiarity with debt collection software, CRM platforms, and compliance regulations like FDCPA is typically required. Excellent communication, negotiation skills, and resilience help build rapport with clients and resolve delinquent accounts effectively. These skills are crucial for minimizing financial losses and maintaining positive customer relationships while ensuring legal compliance.

What is Remote Delinquency Management?

Remote Delinquency Management refers to the process of monitoring, identifying, and addressing overdue accounts or payments from a distance, typically through digital tools and virtual communication. Professionals in this field work to ensure that customers or clients bring their accounts current by contacting them via phone, email, or online platforms. This role often involves negotiating payment plans, documenting interactions, and collaborating with other departments, all while working remotely. The goal is to minimize financial losses for the organization while maintaining positive relationships with clients.

What is the difference between Remote Delinquency Management vs Remote Collections Specialist?

AspectRemote Delinquency ManagementRemote Collections Specialist
CredentialsCredit or finance certifications often preferredSame as delinquency management, with focus on collections
Work EnvironmentRemote, primarily office-based with client interactionRemote, focused on contacting debtors and recovering funds
Industry UsageFinancial institutions, credit card companies, banksDebt collection agencies, financial services

Remote Delinquency Management and Remote Collections Specialist roles both involve handling overdue accounts remotely. However, delinquency management emphasizes preventing accounts from becoming severely delinquent through proactive strategies, while collections specialists focus on recovering owed funds from delinquent accounts. Both roles require similar credentials and operate in remote environments within financial sectors.

What are some common challenges faced in a remote delinquency management role, and how can they be addressed?

One common challenge in remote delinquency management is maintaining effective communication with both clients and internal teams, as resolving delinquent accounts often requires timely follow-ups and coordination. Additionally, working remotely can make it harder to quickly access resources or support from colleagues. Overcoming these obstacles involves utilizing robust digital communication tools, setting clear expectations for response times, and staying organized with task management software. Regular virtual team meetings and ongoing training can also help create a supportive remote work environment.
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Remote Delinquency Management jobs near you
Infographic showing various Remote Delinquency Management job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution.
Operations Manager, Auto Collections

Operations Manager, Auto Collections

Upstart

OR • Remote

Other

Posted 2 days ago

Job description

The Team: 

Upstart's Auto Collections team supports borrowers across the full delinquency lifecycle, helping customers navigate repayment while protecting customer experience, compliance, and portfolio performance. The team is focused on scaling a high-performing Auto collections operation as Upstart continues to invest in and grow its Auto lending portfolio.

As the Operations Manager, Auto Collections at Upstart, you will lead a team of Collections Specialists responsible for driving repayment outcomes and delivering empathetic, compliant customer interactions. You will play a key role in coaching and developing frontline talent, improving operational performance, and helping shape the future of Auto Collections processes and strategy as the business scales.

How you'll make an impact

  • Lead, coach, and develop a team of Collections Specialists supporting Upstart's Auto portfolio across all stages of delinquency
  • Drive team performance against key operational metrics, including collection rate, action rate, payment resolution outcomes, and customer experience measures
  • Conduct regular coaching sessions, one-on-ones, and performance development conversations to improve individual and team effectiveness
  • Partner cross-functionally with Compliance, Analytics, Workforce Management, Training, and Product teams to improve operational execution and customer outcomes
  • Identify trends, operational gaps, and process improvement opportunities using portfolio and performance data
  • Foster a collaborative and engaging remote team culture through consistent communication, team huddles, recognition, and development initiatives
  • Support the scaling of the Auto Collections organization by helping refine processes, documentation, and operational best practices
  • Ensure collection activities are executed in compliance with company policies, regulatory requirements, and customer experience standards

Minimum Qualifications 

  • 3+ years of experience leading frontline teams in collections, customer operations, or contact center environments
  • Experience managing performance in a KPI-driven environment with accountability for operational metrics and team outcomes
  • Experience coaching and developing employees through structured performance management, one-on-ones, and development planning
  • Experience using operational performance data and reporting to drive decision-making and improve team effectiveness

Preferred Qualifications

  • Knowledge of Auto collections operations, including repossession processes, title-related servicing, reinstatements, or secured lending practices
  • Ability to identify process improvement opportunities and influence operational enhancements across teams
  • Skills in building engagement and team connectivity within remote or distributed work environments
  • Experience partnering cross-functionally with Compliance, Analytics, Product, or Workforce Management teams
  • Ability to balance customer experience, operational performance, and compliance requirements in a fast-paced environment

Position location This role is available in the following locations: Remote 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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