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Remote Delinquency Management Jobs (NOW HIRING)

First American

$20.34 - $27.12/hr

... managing multiple priorities in a fast paced environment. WHAT YOU'LL DO ... Perform inbound and outbound collection calls across all stages of delinquency. * Research ...

DGI Supply

Accounts Receivable Manager

Menomonee Falls, WI · On-site +1

$80K - $85K/yr

... discuss delinquent accounts with account holders over the telephone. The Accounts Receivable ... Remote Work Policy in the Employee Handbook. This reflects management's assignment of essential ...

First American

$20.34 - $27.12/hr

... managing multiple priorities in a fast paced environment. WHAT YOU'LL DO ... Perform inbound and outbound collection calls across all stages of delinquency. * Research ...

Upstart

Operations Manager, Auto Collections

OR · Remote

Upstart's Auto Collections team supports borrowers across the full delinquency lifecycle, helping ... Foster a collaborative and engaging remote team culture through consistent communication, team ...

Vacatia

Inventory Management

Remote Vacatia is an innovative hospitality company reinventing the vacation rental and ownership ... Support inventory adjustments related to delinquency, ownership changes, and operational needs.

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Remote Delinquency Management information

What are the key skills and qualifications needed to thrive as a Remote Delinquency Management Specialist, and why are they important?

To thrive as a Remote Delinquency Management Specialist, you need strong analytical abilities, attention to detail, and a background in finance or collections, often supported by relevant experience or a degree in business administration. Familiarity with debt collection software, CRM platforms, and compliance regulations like FDCPA is typically required. Excellent communication, negotiation skills, and resilience help build rapport with clients and resolve delinquent accounts effectively. These skills are crucial for minimizing financial losses and maintaining positive customer relationships while ensuring legal compliance.

What are some common challenges faced in a remote delinquency management role, and how can they be addressed?

One common challenge in remote delinquency management is maintaining effective communication with both clients and internal teams, as resolving delinquent accounts often requires timely follow-ups and coordination. Additionally, working remotely can make it harder to quickly access resources or support from colleagues. Overcoming these obstacles involves utilizing robust digital communication tools, setting clear expectations for response times, and staying organized with task management software. Regular virtual team meetings and ongoing training can also help create a supportive remote work environment.

What is Remote Delinquency Management?

Remote Delinquency Management refers to the process of monitoring, identifying, and addressing overdue accounts or payments from a distance, typically through digital tools and virtual communication. Professionals in this field work to ensure that customers or clients bring their accounts current by contacting them via phone, email, or online platforms. This role often involves negotiating payment plans, documenting interactions, and collaborating with other departments, all while working remotely. The goal is to minimize financial losses for the organization while maintaining positive relationships with clients.

What is the difference between Remote Delinquency Management vs Remote Collections Specialist?

AspectRemote Delinquency ManagementRemote Collections Specialist
CredentialsCredit or finance certifications often preferredSame as delinquency management, with focus on collections
Work EnvironmentRemote, primarily office-based with client interactionRemote, focused on contacting debtors and recovering funds
Industry UsageFinancial institutions, credit card companies, banksDebt collection agencies, financial services

Remote Delinquency Management and Remote Collections Specialist roles both involve handling overdue accounts remotely. However, delinquency management emphasizes preventing accounts from becoming severely delinquent through proactive strategies, while collections specialists focus on recovering owed funds from delinquent accounts. Both roles require similar credentials and operate in remote environments within financial sectors.

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Remote Delinquency Management jobs near you
Infographic showing various Remote Delinquency Management job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% Remote job distribution.
Collections Specialist (remote)

Collections Specialist (remote)

First American

Concord, NC • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts. You will conduct both inbound and outbound customer outreach, gather and analyze borrower information, negotiate payment arrangements, and ensure accounts remain compliant with investor, regulatory, and company requirements.
This role requires strong judgment, problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. You will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing multiple priorities in a fast paced environment.

WHAT YOU'LL DO

  • Perform inbound and outbound collection calls across all stages of delinquency.
  • Research, identify, and resolve issues contributing to customer delinquency.
  • Maintain accurate and detailed records of all customer interactions and account activities.
  • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
  • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
  • Analyze borrower financials to determine appropriate payment arrangements or retention options.

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

  • High School diploma or equivalent.
  • Typically requires 1-3 years of mortgage service experience and highvolume collections experience.
  • Goaloriented with the ability to thrive in a fastpaced environment.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities with strong attention to detail.
  • Call center experience preferred.

Knowledge, Skills, and Abilities (KSAs)

  • Knowledge of collections procedures and best practices.
  • Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations.
  • Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
  • Strong negotiation, active listening, and communication skills.
  • Ability to analyze and interpret moderate to highcomplexity issues and make sound decisions.
  • Strong problemsolving, timemanagement, and organizational skills.
  • Ability to thrive in a fastpaced, collaborative environment.
  • Strong attention to detail with the ability to meet goals and deadlines.
  • Ability to interact and communicate effectively with individuals at all levels of the organization.

Working hours are 11am-8p, EST with a rotating Saturday 9am-3pm EST.

Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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