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Remote Customer Support Jobs in Raleigh, NC (NOW HIRING)

Abrigo

Support Analyst

Raleigh, NC · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Call and communicate with customers about supportrequests and enhancements * Ensure a fast time to ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

InsuraTec

Sales Representative (Remote)

Durham, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Raleigh, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Carrboro, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Clayton, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Raleigh, NC

Remote Customer Support information

See Raleigh, NC salary details

$10

$22

$55

How much do remote customer support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote customer support in Raleigh, NC is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the most commonly searched types of Customer Support jobs in Raleigh, NC?

The most popular types of Customer Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Customer Support jobs in Raleigh, NC?

For Remote Customer Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Support jobs?

Cities near Raleigh, NC with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,851 per year, or $22.5 per hour.

Customer Support Specialist - LC Software

Thermo Fisher Scientific

Durham, NC • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 424 frontline employees who took The Breakroom Quiz

200th of 538 rated manufacturers

Job description

Work Schedule
First Shift (Days)
Environmental Conditions
Laboratory Setting
Job Description
Position Summary
The Customer Support Specialist - LC (Liquid Chromatography) Software plays a critical role in enabling Thermo Fisher Scientific chromatography systems to operate seamlessly on the Empower™ Chromatography Data System (CDS) through Seamless Instrument Integration (SII). This role serves as the technical and functional bridge between Thermo Fisher Scientific and Empower, ensuring reliable, compliant, and scalable integration of Thermo instrumentation within customer Empower environments.
Operating within the HPCS Business Unit of the CMD Division, the SII Empower Expert supports both Analytical Development (AD) and Quality Control (QC) customers who standardize on Empower as their CDS. The role works collaboratively with internal stakeholders-including Commercial, Technical Sales Support (TSS), IES/Service, COE, and Software teams-as well as external partners and customers, to support pre-sale positioning, post-sale execution, and long-term customer success.
The Customer Support Specialist - LC Software operates in a hybrid environment, balancing home office and customer-facing activities, and requires strong technical expertise, cross-functional influence, and the ability to manage complex integrations across matrixed organizations.
Key Objectives
Act as the primary subject-matter expert for SII integration between Thermo Fisher chromatography systems and Empower CDS.
  • Support customers in successfully running Thermo instrumentation on Empower, ensuring performance, reliability, and compliance in regulated environments.

  • Serve as the technical interface between Thermo Fisher and Waters for SII-related topics, including compatibility, issue resolution, and lifecycle changes.

  • Assist sales colleagues in pre-sales engagements to set clear expectations and address customer concerns related to Empower compatibility and SII capabilities.

  • Partner with TSS, IES, COE, and Software teams to support pre-sale positioning and post-sale execution.

  • Participate proactively in escalations related to SII/Empower integrations to accelerate resolution and protect customer confidence.

  • Provide guidance on data integrity, validation, and compliance considerations (e.g., 21 CFR Part 11) for Thermo instruments controlled via Empower.

  • Capture and share lessons learned, recurring issues, and best practices to improve SII reliability and customer experience.

  • Support standardization of workflows, documentation, and troubleshooting approaches aligned with Thermo Fisher's PPI Business System.

  • Deliver targeted internal and customer-facing training related to SII-Empower operation and best practices.

Requirements
  • Bachelor's degree in Chemistry, Engineering, Informatics, or a related scientific or technical discipline, or equivalent experience.

  • 7+ years of experience supporting chromatography systems and/or CDS integrations, with strong expertise in Empower.

  • Demonstrated experience enabling third-party CDS control of analytical instrumentation.

  • Experience working directly with customers in regulated Pharma/BioPharma environments (AD and/or QC).

  • Ability to collaborate effectively across internal functions and external partners in a matrixed organization.

  • Ability to travel to customer locations up to 60% including overnight & international travel

Desirable Personality Traits & Skills
  • Recognized technical expert with the ability to build credibility and trust with customers and internal stakeholders.

  • Strong problem-solving skills with a structured, systems-level approach.

  • Clear and confident communicator, able to translate complex technical topics into practical guidance.

  • Proactive, self-directed, and comfortable operating independently with minimal supervision.

  • Strong sense of ownership and accountability for customer outcomes.

  • Ability to mentor peers and contribute to team capability building.

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